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Insurance Assistant Jobs in Phoenix, AZ (NOW HIRING)

Tatum Insurance

Insurance Account Associate

Scottsdale, AZ · Remote

$20 - $30/hr

  • Medical

  • PTO

This position will assist agency personnel with daily duties in the insurance agency. Primary Duties: * Answer phone * Service existing clients with optimal customer service & professionalism

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Insurance Assistant information

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How much do insurance assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for insurance assistant in Phoenix, AZ is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.93 per hour, depending on experience, location, and employer.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.
More about Insurance Assistant jobs

What are the most commonly searched types of Insurance jobs in Phoenix, AZ?

The most popular types of Insurance jobs in Phoenix, AZ are:

What are popular job titles related to Insurance Assistant jobs in Phoenix, AZ?

For Insurance Assistant jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Insurance Assistant jobs in Phoenix, AZ look for?

The top searched job categories for Insurance Assistant jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Insurance Assistant jobs?

Cities near Phoenix, AZ with the most Insurance Assistant job openings:

Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Phoenix, AZ as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $42,012 per year, or $20.2 per hour.

Select Senior Account Manager

USI Holdings Corporation

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description and Requirements
General Description: Manage and coordinate all service activities for commercial lines clients $5,000 in revenue and above. Serve as primary contact, responsible for developing and maintaining strong client relationships. Understand and execute marketing, analyze options, present recommendations, and implement insurance programs. Maintain 92% or above retention on assigned book of business.
Responsibilities:
  • Accountable for the client relationship, account retention, and developing a comprehensive and competitive insurance program.
  • Work independently to inform and educate clients on policy changes, exclusions, insurance coverages, and insurance industry trends.
  • Respond to client and insurance carrier requests within agreed upon timeframes.
  • Manage renewal workflow for assigned book of business, avoiding any lapse in coverage.
  • Negotiate renewal and/or new line of coverage with knowledge of carrier underwriting guidelines.
  • Prepare proposals and summaries of insurance.
  • Assist clients with claims reporting.
  • Adhere to company's credit and collection policy in invoicing and pursuing prompt payments. Request cancellations in accordance with company standards.
  • Manage client account in accordance with USI guidelines and key performance indicators.
  • Educate and mentor Select Commercial Lines teammates.
  • Keep current on industry information, technology, and trends.
  • Participate in virtual client meetings and occasional in-person client visits as required.

Knowledge, Skills and Abilities:
  • 3 years of experience in a Commercial Property & Casualty insurance agency.
  • College degree preferred.
  • Must hold or be willing to earn Property and Casualty insurance license.
  • Hold an industry designation or be willing to further industry knowledge through courses.
  • Knowledge of Sagitta/ImageRight preferred.
  • Strong written, verbal, and interpersonal communication skills.
  • Comfortable with internet-based programs and Microsoft Office products.
  • Proven ability to work in a fast-paced, team environment with minimal instruction and a high degree of accuracy.

#LI-AA1
#LI-Hybrid
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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