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Insurance Assistant Jobs in Baltimore, MD (NOW HIRING)

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How much do insurance assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for insurance assistant in Baltimore, MD is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.93 per hour, depending on experience, location, and employer.

What is an insurance assistant?

Insurance Assistants are administrative professionals who support insurance agents, brokers, or underwriters in their daily tasks. Their responsibilities often include processing paperwork, answering client inquiries, handling claims documentation, updating records, and assisting with policy renewals. They play a vital role in ensuring that insurance operations run smoothly and efficiently, providing both customer service and organizational support. Insurance Assistants may work in various settings, such as insurance agencies, brokerages, or corporate insurance departments.

What does an insurance assistant do?

An insurance assistant performs administrative tasks for an insurance agent. Their job duties include handling customer phone calls, producing reports for the agent, reviewing insurance applications for accuracy, and helping customers file new claims. Qualifications for an insurance assistant typically include a high school diploma, although some employers may prefer post-secondary education. People in this administrative position are often gaining experience and skills to pursue a career as an insurance agent.

What are the key skills and qualifications needed to thrive as an insurance assistant, and why are they important?

To thrive as an Insurance Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or relevant coursework. Familiarity with insurance management software, Microsoft Office Suite, and document processing systems is typically required. Excellent communication, customer service, and multitasking abilities set top performers apart. These skills ensure efficient processing of policies, accurate record-keeping, and effective support for agents and clients in a fast-paced environment.

What are some common challenges faced by insurance assistants, and how can they be addressed?

Insurance Assistants often manage a high volume of administrative tasks, such as processing claims, handling client inquiries, and maintaining policy records, which can be challenging during peak periods. Effective time management and strong organizational skills are key to staying on top of deadlines and ensuring accuracy. Collaborating closely with underwriters, agents, and other team members also helps streamline workflows and resolve any complex issues quickly. Adopting digital tools and staying updated on industry regulations can further enhance efficiency and job satisfaction.

What is the difference between Insurance Assistant vs Insurance Agent?

AspectInsurance AssistantInsurance Agent
CredentialsTypically no licensing required, but some roles may need basic insurance knowledgeRequires state licensing and certification to sell insurance products
Work EnvironmentOffice setting, supporting insurance teams and handling administrative tasksClient-facing, sales-oriented, often working in the field or office
Employer & Industry UsageInsurance companies, brokerages, agenciesInsurance agencies, brokerages, independent agents
Common Search & ComparisonAdministrative support, customer service, insurance documentationSales, policy selling, client consultations

In summary, an Insurance Assistant primarily handles administrative and support tasks within insurance companies or agencies, often without licensing requirements. An Insurance Agent, on the other hand, is licensed to sell insurance policies directly to clients and focuses on sales and client relationships. Both roles are essential in the insurance industry but serve different functions.

More about Insurance Assistant jobs

What are the most commonly searched types of Insurance jobs in Baltimore, MD?

The most popular types of Insurance jobs in Baltimore, MD are:

What are popular job titles related to Insurance Assistant jobs in Baltimore, MD?

For Insurance Assistant jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Insurance Assistant jobs in Baltimore, MD look for?

The top searched job categories for Insurance Assistant jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Insurance Assistant jobs?

Cities near Baltimore, MD with the most Insurance Assistant job openings:

Insurance Assistant jobs near you
Infographic showing various Insurance Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,041 per year, or $20.2 per hour.

Insurance Verifier (ONSITE POSITION)

United Surgical Partners International Inc (USPI)

Annapolis, MD • On-site

Full-time

Re-posted 6 days ago

United Surgical Partners International rating

5.3

Company rating: 5.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Insurance Verifier Work closely with the billing supervisor while performing all components in the Insurance Verification / Authorization process for existing and new patients as well as working closely with staff. Supports the vision and mission of Anne Arundel Gastroenterology Associates through providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts insurance verification and authorization validation on scheduled patients to ensure eligibility and that benefits are in order for accurate claim submission and payment.

  • Utilizes online eligibility verification system and/or may have to contact the Payer directly via telephone and/or access payer website.
  • Requests pre-authorization/pre-certification for scheduled procedures, urgent procedures and imaging.
  • Accurately notates the account with actions taken for pre-authorization/pre-certification.
  • Receives and schedules incoming referral appointments as per policy.
  • Follows up on pending authorization requests in a timely manner.
  • Communicates with patient regarding patient’s financial responsibility to ensure collections of out of pocket payments (i.e, copayments, deductibles, self-pay) for procedures, as per policy.
  • Answers non-medical questions and gives routine non-medical instructions.
  • Must have working experience with all payer types: commercial, governmental, Medicare, Medicaid, HMO, etc. and the ability to cross over into different payers.
  • Acts as the connection between internal and external customers to assist in the account billing resolution process and to escalate issues which adversely impact claim submission and payment, as directed by supervisor.
  • Ability to perform independent research prior to seeking management assistance.
  • Follows department policies and procedures as required to meet payer and regulatory requirements, including procedures related to release of information, record retention, privacy and confidentiality.
  • Meets and/or exceeds the daily production goal as defined by the Manager.
  • Assists management team in providing training, assistance and/or guidance to other staff members in issues of accounts resolution through billing, collection and/or denial processing techniques.                                                                                                                                     
  • Provides information to Manager in identifying possible areas of concern that impact account billing or collections accurately and in a timely manner. 
  • This role excludes performing any clinical tasks related to patient, including assessing or evaluating patient’s medical condition or providing clinical advice, medical care or recommendations.

Required Skills
  • High School diploma or equivalent required. 
  • 1 year in Healthcare Customer Service, Insurance Verification and Billing Systems from a Technical and Functional view (preferred)Word, Excel and Outlook experience required. 
  • Ability to learn new programs and systems required.
  • Ability to read and evaluate Healthcare Receivables Information (required).
  • Ability to effectively and correctly communicate to the staff, management and payers.

Required Experience

What United Surgical Partners International employees say

Pay

Benefits

Hours and flexibility

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