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Insurance Account Jobs in Massachusetts (NOW HIRING)

SFB

Commercial Insurance Account Manager

Woburn, MA · On-site

Demonstrate compliance with commercial insurance regulations pertinent to the position. Collaboration and Team Support: * Work closely with other Account Managers, Sales Producers, and team members ...

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Personal Insurance Account Manager

Woburn, MA · On-site

$49K - $66K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

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Personal Insurance Account Manager

Norwood, MA · On-site

$50K - $68K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

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Personal Insurance Account Manager

Danvers, MA · On-site

$47K - $64K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

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All JobsInsurance Account JobsInsurance Account Jobs in Massachusetts

Insurance Account information

See Massachusetts salary details

$36.6K

$75.5K

$111.4K

How much do insurance account jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance account in Massachusetts is $75,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $87,900.00 per year, depending on experience, location, and employer.

What is an insurance account?

Insurance accounts refer to the portfolios or records managed by insurance professionals that track the policies, premiums, claims, and client information for individuals or businesses. These accounts are essential for organizing customer data, ensuring coverage is up-to-date, processing renewals, and handling claims. Insurance account managers or representatives play a key role in maintaining client relationships and ensuring their insurance needs are met efficiently.

What are the key skills and qualifications needed to thrive as an insurance account manager?

To thrive as an Insurance Account Manager, you need strong knowledge of insurance products, policy underwriting, and account management, often supported by a relevant degree or insurance certification. Familiarity with customer relationship management (CRM) software, quoting systems, and industry-specific platforms is typically required. Excellent communication, negotiation, and problem-solving skills help build client trust and resolve issues efficiently. These competencies are vital for retaining clients, expanding accounts, and ensuring compliance in a competitive insurance market.

What are some common challenges faced by insurance account managers and how can they be addressed?

Insurance Account Managers often juggle multiple clients with diverse needs, which can lead to conflicting priorities and tight deadlines. Building strong organizational skills and maintaining clear communication with both clients and internal teams can help manage these challenges effectively. Staying updated on industry regulations and product offerings is also crucial to provide accurate advice. Regularly collaborating with underwriters, claims specialists, and sales teams ensures smooth policy management and helps deliver exceptional client service.

What is the difference between Insurance Account and Insurance Agent?

AspectInsurance AccountInsurance Agent
CredentialsTypically requires licensing and sometimes certification depending on stateRequires licensing and certification to sell insurance products
Work EnvironmentOffice-based, handling client accounts and policy managementFieldwork and client meetings, selling policies
Employer & Industry UsageInsurance companies, brokerages, financial institutionsInsurance agencies, brokerages, independent agents
Primary RoleManaging existing client accounts, policy servicingSelling new insurance policies, acquiring clients

Insurance Account professionals focus on managing and servicing existing insurance policies within companies or brokerages, ensuring client satisfaction. Insurance Agents primarily sell insurance policies and acquire new clients. While both roles require licensing, their daily tasks and responsibilities differ significantly.

Is a career in insurance worth it?

A career as an insurance account professional offers stability, with opportunities in sales, customer service, and claims processing. It often requires strong communication skills and industry certifications, and can provide a steady income with potential for advancement.

What does an insurance account manager do?

An insurance account manager oversees client accounts, manages policy renewals, processes claims, and provides customer service to ensure client satisfaction. They often use insurance management software and need strong communication and organizational skills to handle multiple accounts effectively.

Which role in insurance pays the most?

In insurance, executive roles such as Chief Underwriting Officer or Chief Risk Officer typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee large teams and strategic decision-making within insurance companies.

What are the most commonly searched types of Insurance Account jobs in Massachusetts?

The most popular types of Insurance Account jobs in Massachusetts are:

What are popular job titles related to Insurance Account jobs in Massachusetts?

For Insurance Account jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Account jobs in Massachusetts look for?

The top searched job categories for Insurance Account jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Account jobs?

Cities in Massachusetts with the most Insurance Account job openings:

Insurance Account jobs near you
Infographic showing various Insurance Account job openings in Massachusetts as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $75,550 per year, or $36.3 per hour.

Commercial Insurance Account Manager

SFB

Woburn, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client's unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.
This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Account Management:
  • Manage a diverse book of Commercial Lines customers, providing tailored and proactive service.
  • Respond to complex customer inquiries and issues regarding their insurance policies, coverages, and claims with professionalism and accuracy.
  • Develop and maintain strong, long-term relationships with customers to ensure ongoing satisfaction and retention.
  • Work collaboratively with Commercial Lines Producers.
  • Attend carrier and Leadership Meetings.
  • Maintain carrier knowledge pertaining to carrier policies, procedures relating to underwriting, rating, and billing.

Policy Processing and Administration:
  • Oversee the processing of new policies, renewals, endorsements, and cancellations for Commercial Lines accounts, ensuring accuracy and timeliness.
  • Collaborate closely with underwriters to resolve any discrepancies or issues in policy servicing.
  • Ensure all policy documentation is comprehensive, accurate, and compliant with regulatory requirements.
  • Receive and process client requests via telephone, email, mail, or walk-in to include completing paperwork, entering, and updating account information on insureds' risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered.
  • Handle Agency Bill accounts which include collaborating with brokers to secure quotes, collecting signed documentation, billing, and collecting client payment.
  • Follow expiration lists to assure policy renewal.

Customer Service and Support:
  • Serve as a trusted advisor to clients, helping them understand their insurance needs and guiding them through their options.
  • Address and resolve escalated client complaints or concerns quickly and efficiently, ensuring client satisfaction. Advise Commercial Lines Leadership regarding key issues.
  • Function as a liaison between clients and insurance carriers, facilitating effective communication and resolution of issues.
  • Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable, and accurate service.
  • Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information.
  • Apply knowledge of products and services to best meet client needs.
  • Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable.
  • Send renewal letter with each policy advising recommendations, including offering to secure quotes for lines of insurance the client currently does not have in their commercial lines insurance portfolio.
  • Review client renewals for accuracy.
  • Prepare price quotes for new and existing clients as requested.

Sales and Business Development:
  • Identify and pursue opportunities for cross-selling and upselling additional Commercial Lines products and services.
  • Support the acquisition of new business by participating in sales initiatives and providing expertise during the quoting and proposal process.
  • Engage in retention strategies to maintain and grow the existing customer base.
  • Understand and support the agency's sales policies and procedures so as to provide proper and effective service for clients.

Data Management and Reporting:
  • Maintain accurate and up-to-date customer and policy information in the agency management system.
  • Generate and analyze reports on account performance, customer interactions, and sales activities.
  • Use data insights to drive decision-making and recommend improvements to account management practices.

Compliance and Best Practices:
  • Ensure all Commercial Lines accounts are managed in accordance with agency policies, procedures, and regulatory requirements.
  • Participate in ongoing training and development to stay current with industry trends and best practices.
  • Contribute to the development and implementation of process improvements to enhance team efficiency and service quality.
  • Demonstrate compliance with commercial insurance regulations pertinent to the position.

Collaboration and Team Support:
  • Work closely with other Account Managers, Sales Producers, and team members to share knowledge and support overall team goals.
  • Participate in team meetings and contribute to a collaborative and positive work environment.
  • Provide mentorship and guidance to Junior Account Managers as needed.
EDUCATION and/or EXPERIENCE
  • Bachelor's Degree or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
  • Proficient in Microsoft Office Suite.
  • Ability to use an advanced agency management system (Applied EPIC preferred)
  • Ability to work on complex insurance issues including designing total insurance programs based on risk analysis.
  • Bond and Flood knowledge is an asset.

CERTIFICATES, LICENCES, REGISTRATIONS
Property & Casualty License required.
Benefits/Incentives:
We offer a comprehensive benefits package designed to support your well-being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.
Salary Range: $65,000 - $85,000
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must have the ability to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
No unsolicited resumes accepted from agencies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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