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Instant Brands Jobs (NOW HIRING)

Material Handler

Blacksburg, VA · On-site

$14.75 - $17.75/hr

Our trusted portfolio includes industry-leading brands such as Tetra, Instant Ocean, Marineland, 8-in-1, Dingo, FURminator, Nature's Miracle, GloFish, DreamBone, and SmartBones-brands pet owners rely ...

Our trusted portfolio includes industry-leading brands such as Tetra, Instant Ocean, Marineland, 8-in-1, Dingo, FURminator, Nature's Miracle, GloFish, DreamBone, and SmartBones-brands pet owners rely ...

Our industry-leading brands include Tetra ® , Instant Ocean ® , Marineland ® , 8-in-1 ® , Dingo ® , FURminator ® , Nature's Miracle ® , GloFish ® , DreamBone ® and SmartBones ® . Job ...

... Instant Service) • Excellent Data Entry skills/- 45-55 wpm minimum • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. • ...

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Instant Brands information

What is the difference between Instant Brands vs Kitchen Appliance Designer?

AspectInstant BrandsKitchen Appliance Designer
Primary RoleManufactures and markets kitchen appliances and cookwareDesigns and develops kitchen appliances and cookware products
Required CredentialsBusiness, marketing, or engineering background; industry experienceDesign degree, CAD skills, product development experience
Work EnvironmentCorporate offices, manufacturing facilities, retailDesign studios, R&D labs, manufacturing
Industry UsageUsed by consumers, retail, and wholesaleUsed by manufacturers, product development teams

Instant Brands focuses on manufacturing and marketing kitchen appliances, while Kitchen Appliance Designers specialize in creating new product concepts and designs for such appliances. Both roles are integral to the kitchen appliance industry but differ in their core functions and work environments.

What are the key skills and qualifications needed to thrive as an employee at Instant Brands, and why are they important?

To thrive at Instant Brands, strong expertise in product development, supply chain management, or consumer marketing—depending on your role—along with relevant educational credentials is essential. Familiarity with industry-standard tools such as SAP, PLM software, or digital marketing platforms, and certifications like Six Sigma or PMP, are often valuable. Creativity, cross-functional teamwork, and adaptability are important soft skills to excel in a dynamic consumer goods environment. These skills and qualities drive innovation, ensure operational efficiency, and support the company's ability to deliver high-quality products to market.

What are Instant Brands?

Instant Brands is a company known for manufacturing popular kitchen appliances, most notably the Instant Pot, a multi-use programmable pressure cooker. The company also produces other well-known brands such as Pyrex, Corelle, CorningWare, and Snapware, offering a wide range of cookware, bakeware, and food storage products. Instant Brands is recognized for its innovation in making home cooking faster, easier, and more convenient for consumers.

What kind of cross-functional collaboration can I expect when working at Instant Brands?

At Instant Brands, collaboration across departments—such as product development, marketing, and supply chain—is a key part of daily work. Team members frequently participate in cross-functional meetings to ensure product launches are well-coordinated and customer feedback is integrated into ongoing improvements. This environment fosters a dynamic workplace where you’ll have the opportunity to learn from colleagues in various specialties and contribute to projects from concept through to market release. Strong communication skills and adaptability are highly valued, as working together is essential for delivering innovative kitchen solutions.
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Customer Success Manager, New York

Instant

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Customer Success Manager

As a Customer Success Manager at Instant, you'll partner closely with high growth eCommerce brands to help them unlock revenue, increase retention, and maximize the value of our platform. You'll act as a strategic advisor across the full post sale journey, working hand in hand with Product, Engineering, and Sales to turn customer adoption into measurable commercial outcomes. This is a high impact role for someone who is customer obsessed, commercially minded, and excited to drive growth through long term partnerships.

Instant is the world's first AI-powered marketing manager built for ecommerce. Today, we're quickly becoming the most important piece of technology to help the fastest growing brands on the planet to significantly scale their revenue - on autopilot. We're reinventing how brands bring their lost shoppers back to purchase through AI-powered email and SMS retention marketing. Our ambition is to be just as important and essential as Meta when it comes to helping an ecommerce brand scale.

This is a rare chance to help build a generational company at a true inflection point. Today, we service over 1,000+ of the world's fastest growing brands like ThirdLove, David Protein, July Luggage and Meshki, with Instant's products generating over 30% of our customers annualised revenue. We have strong product-market fit, adding more than $1M in ARR every month, 100M's of shoppers interacting with Instant everyday, and the backing of world-class investors with over $35M raised from Blackbird, Hummingbird and Hubspot. We're scaling fast.

The work is ambitious, the talent bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Instant would be the fastest moving company you'd ever be apart of in your career. So, if you consider yourself ambitious, we invite you to join us!

What We're Looking For:

  • Experience in Customer Success, Account Management, or a similar customer-facing role
  • Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions
  • Proven ability to drive product adoption and revenue expansion
  • Excellent communication and relationship-building skills
  • Thrives in a fast-paced, high-growth environment
  • Passionate about customer success and maximizing customer value
  • Bonus: Experience selling AI or retention marketing tools.

What You'll Do:

  • Own the onboarding process - getting customers live quickly and efficiently
  • Ensure a seamless handover from Sales, setting clear expectations for both customers and internal teams
  • Build consultative relationships with customers, ensuring they continuously see value in Instant
  • Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities
  • Bring best practices and digital marketing guidance to customers to drive higher ROI
  • Identify opportunities for additional product adoption and drive account growth
  • Educate customers on new features, ensuring they maximize the full potential of Instant
  • Use data-backed storytelling to drive pricing and expansion conversations
  • Partner with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of Instant
  • Maintain impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date
  • Be the voice of the customer - analyze pain points, showcase success stories, and use data to drive decision-making across the business