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Installation Support Specialist Jobs (NOW HIRING)

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Installs and images new computers and loads appropriate software for customers. Deploys new ...

Federal Protection Inc

Support Specialist

Springfield, MO · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the ... Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access ...

Novus Insight, Inc.

Be Seen First

Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Support Specialist : This Support Specialist is responsible for providing both remote with the ... network equipment · Installs new software releases and system upgrades · Monitors system ...

Federal Protection Inc

Support Specialist

Joplin, MO · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the ... Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access ...

Federal Protection Inc

Support Specialist

Tulsa, OK · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the ... Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide on-site technical support, including installing hardware and software, configuring peripherals, and migrating user data. Responsibilities ...

Daikin

Field Support Specialist

Waller, TX

The Field Support Specialist will support the Daikin product line--including FIT Side Discharge ... Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.

Daikin

Field Support Specialist

Waller, TX

The Field Support Specialist will support the Daikin product line--including FIT Side Discharge ... Oversee installations of Daikin HVAC products to ensure proper setup and successful operation.

Ogletree Deakins

Site Support Specialist

Atlanta, GA · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level ... Hardware installation, repair and support including printers, conference room A/V equipment ...

G2IT

Deskside Support Specialist

O Fallon, IL · On-site

$50K - $55K/yr

Service Desk Support Specialist G2IT is seeking a Service Desk Support Specialist to support client ... Support Incident Management, Request Fulfillment, and end-user device installation, configuration ...

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All JobsInstallation Support Specialist Jobs

Installation Support Specialist information

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$12

$24

$45

How much do installation support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for installation support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does an installation support specialist typically collaborate with field technicians and project managers during an installation project?

Installation Support Specialists frequently act as a key communication bridge between field technicians, project managers, and sometimes clients. They provide technical guidance, troubleshoot issues remotely, and ensure that installation procedures are followed according to company standards. Collaboration often involves daily check-ins, coordinating schedules, and updating documentation to reflect progress or any challenges encountered. This teamwork ensures projects stay on track and any obstacles are addressed efficiently, contributing to a smoother installation process.

What is an installation support specialist?

Installation Support Specialists are professionals who assist with the setup, configuration, and troubleshooting of products or systems at a customer’s location. They ensure that installations are completed correctly, address any technical issues that arise during the process, and provide guidance to customers on using the new equipment or software. Their goal is to ensure seamless operation and customer satisfaction, often acting as a liaison between the client and the technical team for ongoing support.

What are the key skills and qualifications needed to thrive as an installation support specialist, and why are they important?

To thrive as an Installation Support Specialist, you need a solid understanding of installation procedures, technical troubleshooting, and customer service, often supported by a technical diploma or relevant certifications. Familiarity with installation tools, ticketing systems, and common hardware or software platforms is usually required. Strong communication, problem-solving abilities, and attention to detail help set you apart in this position. These skills ensure installations are completed efficiently and accurately, leading to high customer satisfaction and minimal downtime.

What is the difference between Installation Support Specialist vs Technical Support Specialist?

AspectInstallation Support SpecialistTechnical Support Specialist
Primary FocusAssisting with installation, setup, and configuration of products or systemsDiagnosing and resolving technical issues post-installation
Work EnvironmentOn-site or remote installation sites, client locationsCall centers, help desks, remote troubleshooting
CertificationsRelevant technical certifications, product-specific trainingIT certifications like CompTIA, Microsoft, Cisco
Employer & IndustryManufacturers, service providers, tech companiesIT firms, tech support companies, software providers

While both roles require technical knowledge and certifications, the Installation Support Specialist primarily focuses on setting up and configuring systems during installation, whereas the Technical Support Specialist handles troubleshooting and resolving issues after deployment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Installation Support Specialist jobs
What job categories do people searching Installation Support Specialist jobs look for? The top searched job categories for Installation Support Specialist jobs are:
Installation Support Specialist jobs near you
Infographic showing various Installation Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Desktop Support Specialist

STI

Raleigh, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Job Title: Desktop Support Specialist
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

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