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Installation Support Specialist Jobs (NOW HIRING)

Leaf Home

Installation Support Specialist

Leaf Home is seeking an Installation Support Specialist who will provide remote technical support and operational analysis for installation and service activities. This role involves collaborating ...

Climate First Bank

OR · On-site

Installer Support Specialist We're looking for a Installer Support Specialist who loves helping people solve problems and walking away knowing they made someone's day easier. In this role, you'll be ...

Climate First Bank

Installer Support Specialist

Installer Support Specialist We're looking for a Installer Support Specialist who loves helping people solve problems and walking away knowing they made someone's day easier. In this role, you'll be ...

LeafHome

Installation Service Specialist

Hudson, OH · On-site

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

Port Cyber Corporation

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Technical Support Specialist - Level 2

Kensington, MD · On-site

$50K - $80K/yr

Windows Desktop OS (installation, support, and basic troubleshooting) * Mac OS * Microsoft Office ... Support Specialist, you will interact extensively (both over the phone and in person) with end ...

Mazak Corporation

Sales Support Specialist

Houston, TX · On-site

$21.50 - $29.25/hr

Mazak Corporation is looking for a Sales Support Specialist to join the the Southwest sales team at ... installation support. • Direct and coordinate activities, in conjunction with DSMs, involving ...

CAI

Desktop Support Specialist

Beaverton, OR

We are looking for a Desktop Support Specialist to provide critical installation, configuration, and administration of Windows operating systems and network switches, ensuring uptime and integrity of ...

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Installation Support Specialist information

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$12

$24

$45

How much do installation support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for installation support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does an installation support specialist typically collaborate with field technicians and project managers during an installation project?

Installation Support Specialists frequently act as a key communication bridge between field technicians, project managers, and sometimes clients. They provide technical guidance, troubleshoot issues remotely, and ensure that installation procedures are followed according to company standards. Collaboration often involves daily check-ins, coordinating schedules, and updating documentation to reflect progress or any challenges encountered. This teamwork ensures projects stay on track and any obstacles are addressed efficiently, contributing to a smoother installation process.

What is an installation support specialist?

Installation Support Specialists are professionals who assist with the setup, configuration, and troubleshooting of products or systems at a customer’s location. They ensure that installations are completed correctly, address any technical issues that arise during the process, and provide guidance to customers on using the new equipment or software. Their goal is to ensure seamless operation and customer satisfaction, often acting as a liaison between the client and the technical team for ongoing support.

What are the key skills and qualifications needed to thrive as an installation support specialist, and why are they important?

To thrive as an Installation Support Specialist, you need a solid understanding of installation procedures, technical troubleshooting, and customer service, often supported by a technical diploma or relevant certifications. Familiarity with installation tools, ticketing systems, and common hardware or software platforms is usually required. Strong communication, problem-solving abilities, and attention to detail help set you apart in this position. These skills ensure installations are completed efficiently and accurately, leading to high customer satisfaction and minimal downtime.

What is the difference between Installation Support Specialist vs Technical Support Specialist?

AspectInstallation Support SpecialistTechnical Support Specialist
Primary FocusAssisting with installation, setup, and configuration of products or systemsDiagnosing and resolving technical issues post-installation
Work EnvironmentOn-site or remote installation sites, client locationsCall centers, help desks, remote troubleshooting
CertificationsRelevant technical certifications, product-specific trainingIT certifications like CompTIA, Microsoft, Cisco
Employer & IndustryManufacturers, service providers, tech companiesIT firms, tech support companies, software providers

While both roles require technical knowledge and certifications, the Installation Support Specialist primarily focuses on setting up and configuring systems during installation, whereas the Technical Support Specialist handles troubleshooting and resolving issues after deployment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Installation Support Specialist jobs
What job categories do people searching Installation Support Specialist jobs look for? The top searched job categories for Installation Support Specialist jobs are:
Installation Support Specialist jobs near you
Infographic showing various Installation Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Installation Support Specialist

Leaf Home

Remote

Full-time

Re-posted 7 days ago

Leaf Home rating

7.1

Company rating: 7.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

23rd of 54 rated home improvement suppliers and fitters

Job description

Job Summary:
Leaf Home is seeking an Installation Support Specialist who will provide remote technical support and operational analysis for installation and service activities. This role involves collaborating with various teams to resolve issues, improve quality, and ensure consistent service performance.
Responsibilities:
• Provide remote troubleshooting and diagnostic support for installation and service issues
• Guide Install Partners through repair solutions and ensure proper issue resolution
• Analyze service issues to determine root cause and recommend corrective actions
• Support quality control efforts by identifying trends, defects, and process gaps
• Serve as a primary point of contact for Install Partners on technical service issues
• Assist with resolution of escalated customer service issues and ensure timely outcomes
• Collaborate cross-functionally with Sales, Operations, and Customer Service to align execution
• Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy
• Support continuous improvement initiatives to reduce callbacks, rework, and service costs
Qualifications:
Required:
• Bachelor's degree or a combination of education, training, and experience.
• 3 years of experience in construction, installation, or related technical field
• Strong technical knowledge of gutter systems or similar exterior home services
• Ability to diagnose and resolve issues remotely
• Strong communication skills with ability to explain technical concepts clearly
• Proficiency with CRM systems and field technology platforms
Preferred:
• Prior experience in technical support or service operations
• Experience analyzing service data and identifying trends
• Familiarity with quality control processes or field audits
• OSHA or safety-related knowledge
• Experience working with Install Partners or subcontractors preferred
Company:
Leaf Home is a trusted partner in providing homeowners and their families safety. Founded in 2019, the company is headquartered in Hudson, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

What Leaf Home employees say

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About Leaf Home

Sourced by ZipRecruiter

Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees growth, which we demonstrate by: * Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customers * Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do * Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment * Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home

Industry

Furniture and home furnishings stores

Company size

1,001 - 5,000 Employees

Headquarters location

Hudson, OH, US

Year founded

2019

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