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Inside Sales Support Jobs in Michigan (NOW HIRING)

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Inside Sales Support information

See Michigan salary details

$20.9K

$44.9K

$73.2K

How much do inside sales support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for inside sales support in Michigan is $44,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $51,400.00 per year, depending on experience, location, and employer.

What are some of the most common challenges faced in an inside sales support role, and how can they be overcome?

One of the most common challenges in Inside Sales Support is managing a high volume of inquiries while maintaining accuracy and responsiveness. Balancing administrative tasks with proactive communication requires strong organizational skills and effective use of customer relationship management (CRM) tools. Additionally, collaborating with account managers and external sales teams to ensure consistent messaging and timely follow-ups can be demanding, but regular team meetings and clear documentation help streamline processes. Continual learning and adapting to new sales technologies also play a key role in overcoming these challenges and excelling in the position.

What is an inside sales support?

An Inside Sales Support role involves assisting the sales team with tasks such as managing customer accounts, processing orders, generating leads, and providing product information. These professionals typically work from an office or remotely, communicating with clients via phone, email, or other online platforms. Their main goal is to help the sales team achieve targets by handling administrative tasks, following up with prospects, and ensuring customer satisfaction throughout the sales process.

What is the difference between Inside Sales Support vs Customer Service Representative?

AspectInside Sales SupportCustomer Service Representative
Primary RoleSupports sales team by generating leads, processing orders, and assisting with sales activitiesHandles customer inquiries, provides product information, and resolves issues
Work EnvironmentOffice-based, sales-focused, often collaborating with sales and marketing teamsOffice or call center, customer-focused, interacting directly with clients
Required SkillsCommunication, sales support, CRM proficiency, product knowledgeCommunication, problem-solving, customer service skills, CRM familiarity

While both roles involve communication and support, Inside Sales Support primarily focuses on aiding the sales process and generating revenue, whereas Customer Service Representatives concentrate on maintaining customer satisfaction and resolving issues. Both roles often require similar skills and tools, but their main objectives differ within the customer and sales lifecycle.

What are the key skills and qualifications needed to thrive as an inside sales support professional?

To thrive as an Inside Sales Support professional, you need strong communication skills, attention to detail, and a basic understanding of sales processes, often supported by a degree in business or related experience. Familiarity with CRM systems like Salesforce, proficiency in Microsoft Office, and possibly knowledge of order management software are typically required. Excellent organizational skills, problem-solving abilities, and a customer-oriented mindset help individuals stand out in this role. These skills are crucial for efficiently managing sales operations, supporting sales teams, and ensuring a seamless customer experience.

What are popular job titles related to Inside Sales Support jobs in Michigan?

For Inside Sales Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inside Sales Support jobs in Michigan look for?

The top searched job categories for Inside Sales Support jobs in Michigan are:

Inside Sales Support jobs near you
Infographic showing various Inside Sales Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,861 per year, or $21.6 per hour.

National Inside Sales Specialist / Support

Emons Air & Sea

Detroit, MI • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

National Inside Sales Specialist / Support
Emons Air amp; Sea US
Hybrid Location preferably Detroit, Chicago, New York or Los Angeles
About the Company
Emons Air amp; Sea US is a Freight Forwarder, NVOCC, IATA, and Licensed Customs House Broker with 6 offices in the United States and a presence in 18 countries through owned offices in Europe and Asia, plus a strong global agent network. We offer full-service logistics and specialized solutions, and we pride ourselves on personalized customer service and our ability to meet any demand in a competitive and challenging market.
We offer a competitive salary and comprehensive benefits package in a fast-paced, stable work environment with room for growth. If you are results-oriented and sales-driven, this could be the company for you.
Position Overview
Plan and carry out direct sales activities to retain and develop new accounts in accordance with Sales and Business Plans. Work closely with the VP of Sales and Senior Management to increase revenue and exceed sales targets through inside sales RFQ activities with overseas partners and agents.
Responsibilities
  • Quote DAP/DDP freight costs to agents and clients utilizing the company's computer system
  • Respond to and follow up on sales inquiries and leads using appropriate sales methods
  • Ensure compliance with all regulations prescribed by USA Customs, IATA, TSA, FMC, and other governing bodies
  • Provide sales support to the VP of Sales and operations teams
  • Attend sales meetings and represent the company's service offerings
  • Distribute promotional materials to 6 US offices and clients
  • Participate in commercial sales campaigns and initiatives
  • Maintain and update commercial materials
  • Conduct inside sales calls — identify and qualify prospects proactively via phone, LinkedIn, email, and other channels to reach decision-makers
  • Respond to web inquiries in a timely manner to promote all Emons Air amp; Sea US services
  • Maintain an active and up-to-date sales pipeline at all times
  • Update CRM system consistently and accurately
  • Prepare and distribute the Emons US newsletter
Qualifications
  • College degree or equivalent experience
  • Minimum 2 years of direct work experience in a sales capacity
  • Strong knowledge of the freight forwarding or logistics industry, including sales principles, methods, practices, and techniques
  • Exceptional verbal and written English communication and presentation skills
  • Excellent active listening skills
  • Self-driven and motivated with a high energy level and genuine enthusiasm
  • Experience with CRM software and the quoting process
  • Proficiency in Microsoft Office, including Outlook
Compensation amp; Benefits
Salary: Competitive, based upon qualifications
Benefits: Healthcare, Dental, Vision, PTO, 401(k), and attractive incentive bonus program
How to Apply
If your qualifications match this role and you're ready to thrive in a dynamic global work environment, we look forward to hearing from you. Please include a phone number, email address, and the best time to reach you on your resume.

Apply