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Inside Sales Director Jobs in Three Rivers, MI (NOW HIRING)

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead ... inside sales. * Actively serve as the Voice of the Customer champion within the plant as well as ...

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Inside Sales Director information

See Three Rivers, MI salary details

$59K

$144.2K

$215.8K

How much do inside sales director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for inside sales director in Three Rivers, MI is $144,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,100.00 and $193,700.00 per year, depending on experience, location, and employer.

What does an inside sales director do?

An Inside Sales Director is responsible for leading and managing a company's inside sales team, which focuses on selling products or services remotely rather than through face-to-face meetings. Their main duties include developing sales strategies, setting performance goals, analyzing sales data, and training sales representatives. They also work closely with marketing and other departments to ensure alignment and achieve business targets. Inside Sales Directors play a key role in driving revenue growth and improving customer relationships through effective team leadership and process optimization.

What are the key skills and qualifications needed to thrive as an inside sales director?

To thrive as an Inside Sales Director, you need strong leadership, sales strategy, and analytical skills, typically supported by a bachelor’s degree in business or a related field and significant sales management experience. Proficiency with CRM platforms like Salesforce, sales analytics tools, and pipeline management systems is essential. Exceptional communication, motivational ability, and adaptability are critical soft skills for driving team performance and fostering client relationships. These skills are vital for meeting revenue targets, optimizing sales processes, and ensuring sustained business growth.

How does an inside sales director typically collaborate with other departments to drive sales performance?

Inside Sales Directors work closely with marketing, product development, and customer support teams to align strategies and ensure a seamless customer experience. They often coordinate with marketing to develop targeted campaigns, provide feedback to product teams based on customer insights, and collaborate with support to address client concerns efficiently. This cross-functional teamwork is essential for meeting sales goals and adapting to market changes. Effective communication and strong relationship-building skills are crucial for success in these collaborative efforts.

What is the difference between Inside Sales Director vs Inside Sales Manager?

AspectInside Sales DirectorInside Sales Manager
ResponsibilitiesOversees entire inside sales teams, develops strategies, and sets sales targetsManages daily sales activities, coaches team members, and ensures targets are met
Required CredentialsBachelor's degree, extensive sales experience, leadership skillsBachelor's degree, sales experience, team management skills
Work EnvironmentStrategic planning, cross-department collaborationTeam supervision, direct sales activities
Industry UsageCommon in larger organizations with multiple sales teamsFound in organizations of various sizes, more hands-on role

The Inside Sales Director focuses on strategic leadership and overall sales growth, while the Inside Sales Manager handles daily team management and sales execution. Both roles require sales experience and leadership skills, but the director's role is broader and more strategic.

How much is the salary of an inside sales director?

The salary of an inside sales director typically ranges from $70,000 to $150,000 annually, depending on experience, industry, and location. Many roles also include performance-based bonuses and benefits. Experienced directors with strong leadership skills can earn higher compensation packages.

What are the most commonly searched types of Inside Sales jobs in Three Rivers, MI?

The most popular types of Inside Sales jobs in Three Rivers, MI are:

What job categories do people searching Inside Sales Director jobs in Three Rivers, MI look for?

The top searched job categories for Inside Sales Director jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Inside Sales Director jobs?

Cities near Three Rivers, MI with the most Inside Sales Director job openings:

Inside Sales Director jobs near you

Customer Experience Manager

Bonnell Aluminum

Niles, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description


Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a culture of continuous improvement in support of achieving world-class customer service. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Niles facility and beyond. The CXM will ensure training, conduct, and performance of direct reports meets or exceeds Bonnell Aluminum corporate standards. This will be a key leadership role, and this individual will own all customer front-end business processes, systems, and metrics within the Niles facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
  • Provide leadership, direction, and mentorship to an experienced team of Customer Experience Specialists (CXSs) empowered to provide prompt and accurate support to external and internal customers.
  • Drive continuous improvement and training in front-end processes and skills related to customer service and inside sales.
  • Actively serve as the Voice of the Customer champion within the plant as well as organizationally as Bonnell seeks to unify the customer experience between all business units.
  • Communicate and prioritize issues involving product quality, customer priorities, and customer expectations with internal departments.
  • Model customer service excellence and foster a culture of customer experience and engagement.
  • Collaborate with internal customers to align and balance customer requests with capacity and capability of the plant.
  • Manage customer expectations while balancing short- and long-term goals of the business.
  • Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities for improvement
  • Manage, track, and analyze order input data, forecasting trends, expedited order history, and "On Time and Complete" (OTC) metrics to proactively identify emerging opportunities and resolve existing challenges that affect commitments to our customers.
  • Serve as an extension of the sales team during both the new customer onboarding process as well as existing account management.
  • Maintain and continually improve the quoting process with a focus on accuracy, profitability, and speed to market.
  • Participate in the development and implementation of standardized work instructions (SWIs) for the inside sales and customer service processes and tasks.
  • Alert manufacturing to the special or nonstandard customer orders or requirements to ensure they are documented properly prior to releasing to production.
  • Develop and maintain productive relationships and rapport with all key internal personnel.
  • Responsible for supporting, mentoring, and developing direct reports.
  • Participate in customer visits and/or special projects to elevate the customer experience and ensure the success of the business.
  • Leverage technology, including Salesforce to document customer requirements.

REQUIRED EDUCATION/EXPERIENCE:
  • Bachelor's Degree (preferably in business, supply chain, or logistics).
  • 5+ years of relevant experience including 2+ years leadership experience - metals industry experience is preferred.
  • Effective verbal and written communication skills
  • Strong ERP experience - preferably with J.D. Edwards, EPICS or Oracle
  • Preferred experience with Salesforce
  • Proficient in MS Office (Excel, PowerPoint, Teams, and Word).
  • Lean Manufacturing and/or Lean Six Sigma exposure - Green Belt preferred.
  • Strong passion for leading and motivating teams.

COMPENSATION:
  • Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY
  • We're People Leaders
  • We provide you with an opportunity to leave a mark and build a legacy. But you won't do it alone. We support passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
  • Competitive Salary
  • Employee Benefits:
    • Medical, Dental, Vision
    • Life
    • Paid Vacation
    • 401 K Matching

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