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Infrastructure Service Delivery Analyst Jobs (NOW HIRING)

Sweetwater

Software Delivery Analyst

Fort Wayne, IN · On-site

... Shared Services team! As a Delivery Analyst, your primary responsibility is to deliver value efficiently and effectively to our customers. This involves understanding the desired outcomes and ...

Unisys

Infrastructure Delivery Director

Maintains full responsibility and management for multiple service lines across the Cloud ... Advanced analytical, problem-solving, negotiation, and organizational skills * Ability to deal with ...

Coca-Cola Beverages Florida, LLC

$200 - $250/hr

Technology Director, IT Infrastructure, Cyber and Service Delivery 10117 Princess Palm Ave, Tampa ... Similarly, integration with Data, AI, and analytics solutions * Experience with network and ...

Sidley

IT Solutions Delivery Analyst

Chicago, IL · Hybrid

$74K - $95K/yr

... IT service areas such as Microsoft platforms, Unified Communications, Mobility, Infrastructure ... Delivery Analyst performs a wide range of tasks. For example, translating business needs into ...

Neara

Technical Delivery Analyst

Baltimore, MD · On-site

Device Passport - Lab Services Supervisor: Sr. Lab Manager Position Title: Technical Delivery Analyst Position Description As a Technical Delivery Analyst, you will become part of Apkudo's Quality ...

Corning

IT Infrastructure Team Lead

Newton, NC · On-site

$46.25 - $63.25/hr

IT also delivers Information Technology applications, infrastructure, and project services in a ... Strong troubleshooting, analytical, and problem-solving skills * Excellent communication ...

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Infrastructure Service Delivery Analyst information

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How much do infrastructure service delivery analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for infrastructure service delivery analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What does an Infrastructure Service Delivery Analyst do?

An Infrastructure Service Delivery Analyst is responsible for ensuring the smooth operation and delivery of IT infrastructure services within an organization. They monitor system performance, coordinate maintenance activities, and work with other IT teams to resolve issues and implement improvements. Their role often involves maintaining service level agreements (SLAs), managing incidents, and supporting IT projects to ensure reliable and efficient infrastructure services. They also play a key role in communicating between technical teams and business stakeholders.

How does an Infrastructure Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

Infrastructure Service Delivery Analysts often work closely with network engineers, support technicians, and application teams to address service disruptions and ensure smooth operations. They act as a liaison, coordinating incident responses, escalating issues when necessary, and communicating status updates to stakeholders. Effective collaboration involves participating in regular meetings, documenting issues thoroughly, and following established escalation procedures to minimize downtime.

What are the key skills and qualifications needed to thrive as an Infrastructure Service Delivery Analyst, and why are they important?

To thrive as an Infrastructure Service Delivery Analyst, you need a solid understanding of IT infrastructure, service management frameworks (like ITIL), and experience with incident, problem, and change management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, as well as certifications like ITIL Foundation, is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for coordinating between teams and ensuring service quality. These competencies are vital for maintaining reliable IT operations, resolving issues promptly, and ensuring customer satisfaction within complex technical environments.

What cities are hiring for Infrastructure Service Delivery Analyst jobs?

Cities with the most Infrastructure Service Delivery Analyst job openings:

What states have the most Infrastructure Service Delivery Analyst jobs?

States with the most job openings for Infrastructure Service Delivery Analyst jobs include:

What are popular job titles related to Infrastructure Service Delivery Analyst jobs?

For Infrastructure Service Delivery Analyst jobs, the most frequently searched job titles are:

Infographic showing various Infrastructure Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Sr. Manager - IT Factory & Datacenter Services

Somerset, NJ • On-site

SHI
IT Services • 5 - 10K employees
Learn more about SHIexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Key responsibilities

  • Own end-to-end service delivery across Factories, Integration Centers, and Data Centers globally.

  • Oversee physical infrastructure operations, including rack and stack activities, cabling, power, and cooling, and ensure 24/7 operational support.

  • Lead global asset lifecycle management, including asset tracking, inventory management, and alignment with business demand.

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummarySHI is seeking a Sr. Manager - IT Factory & Datacenter Services to lead and manage infrastructure service delivery across our global footprint, including Factories, Integration Centers (ICs), and Corporate Data Centers.
This role is responsible for ensuring the reliable, scalable, and standardized delivery of IT and physical infrastructure services that support business-critical operations, including factory throughput, integration services, and enterprise platform availability. The Senior Manager will provide leadership across multi-site global operations, aligning service delivery with enterprise standards, business priorities, and operational excellence objectives.
This position is required to report to the Somerset, NJ office location on a hybrid basis.

Key responsibilities include:

  • Own end-to-end service delivery across Factories, Integration Centers, and Data Centers globally.

  • Ensure high availability, performance, and reliability of infrastructure services.

  • Define, manage, and report on service level agreements (SLAs), key performance indicators (KPIs), and service performance metrics.

  • Drive standardization of service delivery processes across all locations.

Operations & Infrastructure Management

  • Oversee physical infrastructure operations, including rack and stack activities, cabling, power, and cooling.

  • Manage on-site infrastructure deployment and lifecycle activities.

  • Ensure 24/7 operational support and uptime across all supported environments.

  • Support capacity planning, site expansion efforts, and migration initiatives.

Asset Lifecycle & Site Enablement

  • Lead global asset lifecycle management, including alignment with HAM and CMDB processes.

  • Ensure the accuracy of asset tracking, inventory management, and audit readiness.

  • Align infrastructure readiness with business demand and factory throughput requirements.

IT Service Management & Operational Excellence

  • Lead Incident, Problem, and Change Management processes.

  • Drive continuous improvement initiatives through root cause analysis, automation, and process optimization.

  • Establish and maintain global runbooks, standard operating procedures (SOPs), and operational governance frameworks.

Team & Vendor Leadership

  • Lead a distributed global team of service delivery managers, engineers, and operations professionals.

  • Manage third-party vendors and service providers to ensure SLA adherence and service quality.

  • Oversee staffing models, including 24x7 support coverage where required.

Cross-Functional Partnership

  • Partner closely with Network, Platform, Cloud, and Resiliency teams to deliver infrastructure services.

  • Serve as a key interface between Enterprise Infrastructure Services (EIS) and business stakeholders.

  • Ensure infrastructure services align with operational and business objectives.

Security, Compliance & Risk Management

  • Ensure compliance with enterprise policies and industry standards, including SOC, ISO, and related frameworks.

  • Maintain audit readiness and enforce operational controls.

  • Partner with security teams to identify and mitigate infrastructure-related risks.


Behaviors and Competencies

  • Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

  • Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

  • Digital Acumen: Can lead strategic digital initiatives, inspire others to improve their digital acumen, and foster a culture of continuous digital improvement.

  • Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

  • Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

  • Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

  • Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

  • Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.

  • Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.

  • Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.


Skill Level Requirements

  • Strong leadership and team management capabilities.

  • Excellent communication, collaboration, and stakeholder engagement skills.

  • Strong operational and strategic problem-solving abilities.

  • Ability to manage multiple priorities in a complex global environment.

  • Strong business acumen and decision-making skills.

  • Strong knowledge of ITSM and ITIL service management practices.

  • Ability to lead service delivery in SLA-driven operational environments.

  • Ability to support global operations across multiple time zones.


Other Requirements

  • Bachelors Degree or equivalent work experience required

  • 10+ years of experience in IT infrastructure, operations, or service delivery.

  • 5+ years of leadership experience managing teams and operational functions.

  • Experience supporting global, multi-site infrastructure environments.

  • Experience managing service delivery performance and SLA-driven operations.

  • Participation in major incident escalations and after-hours support as needed.

  • Occasional travel to factory, integration center, and data center locations may be required.

  • Ability to travel 20%

Preferred

  • Relevant certifications such as ITIL, PMP, cloud, or infrastructure-related certifications.

  • Experience supporting Factories, Integration Centers, or Corporate Data Centers.

  • Familiarity with ServiceNow, including ITSM, CMDB, and Hardware Asset Management (HAM).

  • Experience working within global delivery models and supporting offshore teams.

The estimated annual pay range for this position is $165,000 - $185,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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