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Infrastructure Service Delivery Analyst Jobs (NOW HIRING)

Broadridge

Service Delivery Analyst

Kansas City, MO · On-site

In this role, you will coordinate cross-functional teams to deliver product and service solutions, including capital equipment, enterprise software, system integration, and consulting engagements.

Broadridge

Service Delivery Analyst

Coppell, TX · On-site

In this role, you will coordinate cross-functional teams to deliver product and service solutions, including capital equipment, enterprise software, system integration, and consulting engagements.

Bombardier Transportation GmbH

NY · On-site

Job Service Delivery Analyst - Opa Locka Primary Location Opa Locka Service Center Shift Employee Status Regular Requisition 14250 Service Delivery Analyst - Opa Locka #J-18808-Ljbffr

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Infrastructure Service Delivery Analyst information

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How much do infrastructure service delivery analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for infrastructure service delivery analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What does an Infrastructure Service Delivery Analyst do?

An Infrastructure Service Delivery Analyst is responsible for ensuring the smooth operation and delivery of IT infrastructure services within an organization. They monitor system performance, coordinate maintenance activities, and work with other IT teams to resolve issues and implement improvements. Their role often involves maintaining service level agreements (SLAs), managing incidents, and supporting IT projects to ensure reliable and efficient infrastructure services. They also play a key role in communicating between technical teams and business stakeholders.

How does an Infrastructure Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

Infrastructure Service Delivery Analysts often work closely with network engineers, support technicians, and application teams to address service disruptions and ensure smooth operations. They act as a liaison, coordinating incident responses, escalating issues when necessary, and communicating status updates to stakeholders. Effective collaboration involves participating in regular meetings, documenting issues thoroughly, and following established escalation procedures to minimize downtime.

What are the key skills and qualifications needed to thrive as an Infrastructure Service Delivery Analyst, and why are they important?

To thrive as an Infrastructure Service Delivery Analyst, you need a solid understanding of IT infrastructure, service management frameworks (like ITIL), and experience with incident, problem, and change management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, as well as certifications like ITIL Foundation, is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for coordinating between teams and ensuring service quality. These competencies are vital for maintaining reliable IT operations, resolving issues promptly, and ensuring customer satisfaction within complex technical environments.

What cities are hiring for Infrastructure Service Delivery Analyst jobs?

Cities with the most Infrastructure Service Delivery Analyst job openings:

What states have the most Infrastructure Service Delivery Analyst jobs?

States with the most job openings for Infrastructure Service Delivery Analyst jobs include:

What are popular job titles related to Infrastructure Service Delivery Analyst jobs?

For Infrastructure Service Delivery Analyst jobs, the most frequently searched job titles are:

Infographic showing various Infrastructure Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Infrastructure Service Delivery Analyst - WFH

Richardson, TX • Remote

Health Care Service Corporation
Outpatient Health Care • 10K+ employees
Learn more about Health Care Service Corporationexternal

$61K - $136K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryThis position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the areas of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.

NOTE: This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Required Job Qualifications:
Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
 Knowledge of ITIL v3 framework
Knowledge of ITSM systems
 Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with Network (data and voice) technologies
 Experience in deploying and maintaining complex Network architecture

Foundational understanding of networking concepts, including: TCP/IP, VLANs, Routing and Switching, DNS, DHCP, VPN solutions and Wireless Networking

Supplier management
Infrastructure domain knowledge
 Continuous improvement
Incident management
 Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
 Customer service oriented
Adaptability and ability to introduce / manage change
 Drive conflict management in high pressure situations
Performance / metrics-driven decision making
Preferred Job Qualifications:
 Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
Oral/written communication skills

Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies

Experience with Cisco Catalist switching and routing HW and SW

Experience with SDWAN technologies

Experience with Cisco ACI

Experience with Cisco Wireless solutions

Experience with solutions for users to remotely connect into The Company

Experience with managing and operating Domain Name Services

Familiarity with Managed Service Providers performing day to day oversite of operations

Familiarity with monitoring tools and read and react scripts

Familiarity with Firewall technologies

Familiarity with Proxy technologies

#LI-BS1

#LI-Remote

#INCR

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location.

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