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It Service Delivery Manager Infrastructure Jobs

Thinkbrg

IT Service Delivery Supervisor

Washington, DC · Hybrid

$120K - $160K/yr

Global Service Delivery Manager within IT Infrastructure & Operations * Direct Reports: IT Specialist Salary Range: $120,000-$160,000 Candidate must be able to submit verification of his/her legal ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery ... Partner with Infrastructure, Application, Security, and divisional IT teams to deliver a ...

Rose Paving

IT Infrastructure Manager

Villa Park, IL · On-site

IT Infrastructure Manager Infrastructure, Cloud, Endpoints, and End User Technology Rose Paving LLC ... Team Leadership and Service Delivery * Manage and mentor the infrastructure and end user support ...

Plexus Corp.

IT Service Delivery Lead

Neenah, WI · On-site

$85K - $127K/yr

Service Level Management: Establishes and manages Service Level Agreements (SLAs) with business ... ITIL (Information Technology Infrastructure Library) certification is strongly preferred.

AAON, Inc.

Supervisor, IT Service Delivery

Tulsa, OK · On-site

Oversees organization-wide IT infrastructure, ensures seamless operation on various platforms ... Advanced or Master's degree in related field preferred. 6 years' experience in IT Management or ...

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All JobsIt Service Delivery Infrastructure JobsIt Service Delivery Manager Infrastructure Jobs

It Service Delivery Manager Infrastructure information

See salary details

$29K

$93.9K

$160.5K

How much do it service delivery manager infrastructure jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it service delivery manager infrastructure in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Manager Infrastructure vs It Service Desk Manager?

AspectIt Service Delivery Manager InfrastructureIt Service Desk Manager
ResponsibilitiesOversees infrastructure services, network, servers, and hardware managementManages help desk operations, user support, and incident resolution
CertificationsITIL, Network+ or Cisco certifications often preferredITIL, HDI Support Center Manager, or CompTIA certifications common
Work EnvironmentTypically in data centers, network operations centers, or enterprise IT departmentsPrimarily in service desks, support centers, or IT support teams
FocusInfrastructure stability, performance, and scalabilityUser support, issue resolution, and customer satisfaction

The main difference is that the It Service Delivery Manager Infrastructure focuses on managing and maintaining IT infrastructure components, while the It Service Desk Manager concentrates on user support and help desk operations. Both roles require ITIL knowledge and certifications but serve different aspects of IT service management.

What cities are hiring for It Service Delivery Manager Infrastructure jobs? Cities with the most It Service Delivery Manager Infrastructure job openings:
What states have the most It Service Delivery Manager Infrastructure jobs? States with the most job openings for It Service Delivery Manager Infrastructure jobs include:
Infographic showing various It Service Delivery Manager Infrastructure job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Delivery Manager - Americas

IT Service Delivery Manager - Americas

Bristow Group

Houston, TX • On-site

Full-time

Posted 26 days ago

Job description

Job Description:
The IT Service Delivery Manager - Americas is accountable for the end-to-end delivery, performance, and continuous improvement of IT end-user, workplace services, and related technology support across North and South America in support of mission-critical, safety-sensitive aviation operations.
This role acts as a senior operational leader within Infrastructure & Operations, partnering closely with peer I&O managers (Endpoint, Identity, Network, Cloud, Security) to ensure service consistency, operational resilience, and alignment to modern workplace and endpoint strategies.
The Service Delivery Manager owns service quality, user experience, lifecycle execution, and vendor performance, while driving modernization of the endpoint environment, standardized support processes, and metrics-driven continuous improvement.
PRINCIPAL RESPONSIBILITIES:
Service Delivery & Regional Operations Leadership
  • Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
  • Serve as the primary escalation point for service delivery failures and user-impacting operational risk.
  • Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
  • Build strong working relationships with regional business leaders and operational stakeholders.
  • Assist with the gathering of IT technical requirements for new initiatives

Endpoint & Modern Workplace Operations
  • Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
  • Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloud-managed device strategies
  • Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.

ITSM, Metrics & Continuous Improvement
  • Own ITIL-aligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
  • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
  • Drive repeatable, documented, and auditable service workflows.
  • Support audits by maintaining service documentation, metrics, and operational evidence.

Vendor & Partner Governance
  • Manage managed service providers and regional field support partners.
  • Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
  • Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.

PERSON SPECIFICATION: (minimum education requirements, key skills and experience)
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Experience:
  • 5+ years in IT service delivery or IT operations leadership, including regional or global environments and third-party providers

Skills:
  • Service ownership mindset
  • Strong knowledge of ITIL framework
  • Strong documentation, analytical, and stakeholder communication skills.
  • Comfortable operating in regulated, mission-critical operational environments.
  • Ability to travel domestically & internationally

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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