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It Service Delivery Manager Infrastructure Jobs

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

Deliver and support onsite IT infrastructure and applications * Oversee local IT governance, ... Manage IT demand intake and prioritize business requirements * Lead IT build and improvement ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

... delivery management team. As an SDM, you will play a crucial role in leading and ensuring the ... Principal offerings today include providing strategic advice, IT infrastructure services, and ...

Footprint, LLC

NY · On-site

$87K - $107K/yr

Key Responsibilities Service Delivery & Operations * Own end-to-end IT service delivery for the ... Technical Support & Infrastructure * Provide hands‑on support across the full onsite technology ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Knowledge Management Effectiveness Required Experience * 15+ years of progressive experience in IT Infrastructure and Service Delivery. Minimum 5+ years in senior leadership roles managing global ...

Alans Group

IT Manager Infrastructure

Belmont, NY · On-site

This position will develop programs and services that will meet our technology goals by identifying ... delivery and avoid/mitigate adverse outcomes. · Define key reporting metrics to communicate ...

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It Service Delivery Manager Infrastructure information

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$29K

$93.9K

$160.5K

How much do it service delivery manager infrastructure jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service delivery manager infrastructure in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Manager Infrastructure vs It Service Desk Manager?

AspectIt Service Delivery Manager InfrastructureIt Service Desk Manager
ResponsibilitiesOversees infrastructure services, network, servers, and hardware managementManages help desk operations, user support, and incident resolution
CertificationsITIL, Network+ or Cisco certifications often preferredITIL, HDI Support Center Manager, or CompTIA certifications common
Work EnvironmentTypically in data centers, network operations centers, or enterprise IT departmentsPrimarily in service desks, support centers, or IT support teams
FocusInfrastructure stability, performance, and scalabilityUser support, issue resolution, and customer satisfaction

The main difference is that the It Service Delivery Manager Infrastructure focuses on managing and maintaining IT infrastructure components, while the It Service Desk Manager concentrates on user support and help desk operations. Both roles require ITIL knowledge and certifications but serve different aspects of IT service management.

What cities are hiring for It Service Delivery Manager Infrastructure jobs?

Cities with the most It Service Delivery Manager Infrastructure job openings:

What states have the most It Service Delivery Manager Infrastructure jobs?

States with the most job openings for It Service Delivery Manager Infrastructure jobs include:

What are popular job titles related to It Service Delivery Manager Infrastructure jobs?

For It Service Delivery Manager Infrastructure jobs, the most frequently searched job titles are:

Infographic showing various It Service Delivery Manager Infrastructure job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager

Alamo, TN • On-site

Hitachi, Ltd.
IT Services • 10K+ employees
Learn more about Hitachi, Ltd.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Location:
Alamo, Tennessee, United States of America
Job ID:
R0123058
Date Posted:
2026-04-02
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.
In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.
You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.
This is a full-time, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operationsResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How you'll make an impact
  • Lead IT service delivery for assigned factory sites
  • Serve as the primary IT escalation point for the business
  • Ensure effective ticket management, triage, and resolution
  • Deliver and support onsite IT infrastructure and applications
  • Oversee local IT governance, security, and cybersecurity response
  • Manage IT demand intake and prioritize business requirements
  • Lead IT build and improvement projects at site level
  • Coordinate IT vendors and global delivery teams
  • Plan and control site IT budget and costs
  • Enable secure machine and network connectivity

Your background
  • Bachelor's degree in Computer Science, Engineering, or equivalent experience
  • 5+ years of experience in Information Technology
  • 2+ years in an IT leadership or management role
  • Experience supporting manufacturing or industrial environments
  • Project management experience for complex initiatives
  • Strong communication skills in English; additional local language skills valued

Tools
  • MS Office products including Excel, Word, SharePoint, Teams, and Outlook
  • ServiceNow (SNOW) Enterprise IT Management Platform
  • Microsoft DevOps and Microsoft Azure
  • SAP S/4HANA
  • Information, Data & Analytics, and Business Intelligence solutions

More about us
  • Be part of Hitachi Energy, a global leader accelerating the energy transition
  • Grow your career through international collaboration and development programs
  • Work in a purpose-driven organization committed to innovation and sustainability

What We Offer
  • Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
  • Retirement Savings - 401(k) with company match and additional contributions
  • Paid Time Off - Flexible PTO, paid holidays
  • Professional Growth - Tuition reimbursement and continuous learning programs
  • Family Support - Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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