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Information Technology Service Delivery Manager Jobs

Cardinal Health

Reporting directly to the Director of IT Operations, the Manager, IT Service Delivery and Field Services is directly responsible for overseeing all IT support delivery operations and field services.

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Lead and manage global IT Service Delivery operations across all supported geographies. * Own end ... to-end service delivery performance, customer experience, and operational excellence. * Establish ...

APIDEL LTD

IT Service Delivery Technician

Tewksbury, MA · On-site

$35.27/hr

Position: IT Service Delivery Technician Location: Tewksbury, MA 01876 Duration: 6 Months Contract ... Participate in network asset management as per documented processes. · Team Support: Assist ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve ...

ALL ROLES

Service Delivery Manager

Manhattan, NY · On-site

$105K/yr

Up to $105,000 PureGym's Group IT Operations team provides overarching support for all IT systems ... The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...

Palmetto Technology Group

IT Service Manager

Tucson, AZ · On-site

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead ... Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support * Act as ...

Centre Technologies

Service Delivery Manager

Houston, TX · On-site

... IT solutions that meet our clients' unique business needs. Benefits * Hybrid work options, paid ... Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across ... Entrega is a leading technology and information partner for business,create and manage complex web ...

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Information Technology Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do information technology service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for information technology service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does an Information Technology Service Delivery Manager do?

An Information Technology Service Delivery Manager is responsible for overseeing the delivery of IT services to clients or within an organization. This includes managing service level agreements (SLAs), ensuring high levels of customer satisfaction, and coordinating with various teams to resolve technical issues. They also work to improve service processes, monitor performance metrics, and implement best practices in IT service management. Their role is critical in ensuring that IT services align with business needs and operate efficiently.

What are the key skills and qualifications needed to thrive as an Information Technology Service Delivery Manager?

To thrive as an Information Technology Service Delivery Manager, you need expertise in IT service management, project coordination, and a solid understanding of ITIL or similar frameworks, often supported by a bachelor’s degree in IT or related fields. Familiarity with ITSM tools (like ServiceNow), incident management systems, and ITIL certifications are typically required. Strong leadership, problem-solving, and communication skills help foster team collaboration and client satisfaction. These skills and qualifications are crucial for ensuring reliable IT service delivery, meeting business objectives, and managing stakeholder expectations.

What are some common challenges faced by Information Technology Service Delivery Managers, and how can they be addressed?

Information Technology Service Delivery Managers often encounter challenges such as managing service level agreements (SLAs), coordinating between technical teams and business stakeholders, and responding to unexpected service disruptions. Effective communication and proactive problem-solving are crucial in addressing these challenges. Building strong relationships with both clients and internal teams helps ensure clear expectations and smoother incident resolution. Additionally, staying updated with the latest ITIL practices and leveraging automation tools can further streamline service delivery and minimize recurring issues.

What is the difference between Information Technology Service Delivery Manager vs IT Operations Manager?

AspectInformation Technology Service Delivery ManagerIT Operations Manager
Primary FocusEnsuring IT services meet client needs and SLAsManaging daily IT operations and infrastructure
CertificationsITIL, PMP often preferredITIL, CompTIA, Cisco certifications common
Work EnvironmentClient-facing, service-orientedInternal IT department, infrastructure management
Industry UsageUsed across service providers and large enterprisesCommon in organizations with extensive IT infrastructure

The main difference is that the Information Technology Service Delivery Manager focuses on delivering IT services aligned with client expectations and SLAs, while the IT Operations Manager manages the internal IT infrastructure and daily operations. Both roles require similar certifications but serve different aspects of IT management.

What cities are hiring for Information Technology Service Delivery Manager jobs?

Cities with the most Information Technology Service Delivery Manager job openings:

What states have the most Information Technology Service Delivery Manager jobs?

States with the most job openings for Information Technology Service Delivery Manager jobs include:

What are popular job titles related to Information Technology Service Delivery Manager jobs?

For Information Technology Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Information Technology Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager Sr

Farmers Branch, TX • On-site

Huntington National Bank
Banking and Credit Intermediation • 10K+ employees
Learn more about Huntington National Bankexternal

Full-time

Re-posted 3 days ago

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

67th of 176 rated banks

Job description

Description
Summary:
Manages the Information Technology (IT) needs of assigned Business Segment(s) through staff and/or subordinate managers and supervisors. Integral in the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners.
Duties and Responsibilities:
  • Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning.
  • Responsible for financial transparency across IT (including initiatives and base operations) for the Business Segment(s).
  • Evaluates and validates business drivers and priorities and communicates to the organization.
  • Accountable for business domains and products.
  • Perform other duties as assigned.

Basic Qualifications:
  • Bachelor's Degree
  • 10+ years of related experience

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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