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Information Technology Service Delivery Manager Jobs in Virginia

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $125/hr

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Peraton

Service Delivery Manager

Reston, VA · On-site

$150 - $200/hr

This role ensures reliable, consistent, and high‑quality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Peraton

Service Delivery Manager

Reston, VA · On-site

This role ensures reliable, consistent, and highquality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Peraton

Service Delivery Manager

Reston, VA · On-site

This role ensures reliable, consistent, and highquality IT services across all supported ... The Service Delivery Manager will be responsible for establishing and maintaining service delivery ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

... IT service delivery environment with transparency, accountability, and operational efficiency. Responsibilities include, but will not be limited to: * Serve as single point of contact for the ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

... IT service delivery environment with transparency, accountability, and operational efficiency. Responsibilities include, but will not be limited to: * Serve as single point of contact for the ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Compucom

Service Delivery Manager

Richmond, VA · On-site

$71K - $95K/yr

Service Delivery Manager Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

Staying current with industry best practices and emerging technologies trends to drive innovation ... the Service Delivery Manager must communicate effectively with technical and non-technical ...

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Information Technology Service Delivery Manager information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do information technology service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for information technology service delivery manager in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What does an Information Technology Service Delivery Manager do?

An Information Technology Service Delivery Manager is responsible for overseeing the delivery of IT services to clients or within an organization. This includes managing service level agreements (SLAs), ensuring high levels of customer satisfaction, and coordinating with various teams to resolve technical issues. They also work to improve service processes, monitor performance metrics, and implement best practices in IT service management. Their role is critical in ensuring that IT services align with business needs and operate efficiently.

What are the key skills and qualifications needed to thrive as an Information Technology Service Delivery Manager?

To thrive as an Information Technology Service Delivery Manager, you need expertise in IT service management, project coordination, and a solid understanding of ITIL or similar frameworks, often supported by a bachelor’s degree in IT or related fields. Familiarity with ITSM tools (like ServiceNow), incident management systems, and ITIL certifications are typically required. Strong leadership, problem-solving, and communication skills help foster team collaboration and client satisfaction. These skills and qualifications are crucial for ensuring reliable IT service delivery, meeting business objectives, and managing stakeholder expectations.

What are some common challenges faced by Information Technology Service Delivery Managers, and how can they be addressed?

Information Technology Service Delivery Managers often encounter challenges such as managing service level agreements (SLAs), coordinating between technical teams and business stakeholders, and responding to unexpected service disruptions. Effective communication and proactive problem-solving are crucial in addressing these challenges. Building strong relationships with both clients and internal teams helps ensure clear expectations and smoother incident resolution. Additionally, staying updated with the latest ITIL practices and leveraging automation tools can further streamline service delivery and minimize recurring issues.

What is the difference between Information Technology Service Delivery Manager vs IT Operations Manager?

AspectInformation Technology Service Delivery ManagerIT Operations Manager
Primary FocusEnsuring IT services meet client needs and SLAsManaging daily IT operations and infrastructure
CertificationsITIL, PMP often preferredITIL, CompTIA, Cisco certifications common
Work EnvironmentClient-facing, service-orientedInternal IT department, infrastructure management
Industry UsageUsed across service providers and large enterprisesCommon in organizations with extensive IT infrastructure

The main difference is that the Information Technology Service Delivery Manager focuses on delivering IT services aligned with client expectations and SLAs, while the IT Operations Manager manages the internal IT infrastructure and daily operations. Both roles require similar certifications but serve different aspects of IT management.

What cities in Virginia are hiring for Information Technology Service Delivery Manager jobs?

Cities in Virginia with the most Information Technology Service Delivery Manager job openings:

IT Service Delivery Manager SME

Ashburn, VA • On-site, Remote

Zantech
IT Services • 51 - 200 employees
Learn more about Zantechexternal

Full-time

PTO

Re-posted 10 days ago

Key responsibilities

  • Establish and execute the formal intake process for all new work requests, including assessment of strategic applicability and dissemination to appropriate teams.

  • Provide senior-level support and guidance on IT portfolio management, governance, strategic planning, modernization, and investment oversight.

  • Lead the implementation of PMO technical solutions that integrate financial and operational data into dashboards for executive decision support.

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented IT Service Delivery Manager SME to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The IT Service Delivery Manager SME will play a crucial role in providing:
  • Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management)
  • Portfolio Management & Resource Allocation (CPIC, TBM, FITARA, IT investment oversight, financial and investment analysis)
  • Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating financial and operational data)
  • Acquisition & Lifecycle Support (Acquisition-related operations support)

The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic planning, and modernization support. The SME is responsible for the entire portfolio lifecycle, from the strategic alignment of investments to the operational execution of work intake and governance. This role supports the Government in assessing, managing, and communicating portfolio performance, budget considerations, and decision-ready information needed to guide priorities and improve accountability. A core responsibility is establishing and executing a robust process for the intake, assessment, and dissemination of all new work requests to ensure alignment with organizational objectives and efficient resource allocation.
Impact: The impact of this role is foundational: without effective IT portfolio governance and intake management, the government cannot systematically prioritize work, allocate resources, or demonstrate return on investment to OIT and CBP leadership.
Responsibilities include, but will not be limited to:
  • Provide senior advisory support on Federal IT portfolio management including governance, strategic planning, modernization, CPIC, and TBM; support Federal CIO governance, FITARA compliance, and IT investment oversight
  • Establish and execute the formal intake process for all new work requests; oversee thorough assessment of each request's applicability to strategic goals; ensure accurate dissemination of work to appropriate internal teams for execution
  • Coordinate with Government personnel in the assignment and prioritization of requested work
  • Lead implementation of PMO technical solutions integrating financial and operational data into dashboards for executive decision support; drive process automation and development of repeatable operating procedures to improve transparency and efficiency
  • Provide supervision and instruction to contractor personnel performing portfolio and intake duties, ensuring work progresses on schedule and all deliverables are submitted as required
  • Apply extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
  • Assess, manage, and communicate portfolio performance, budget considerations, and decision-ready information needed to guide priorities and improve accountability

Required Experience or Knowledge of the following technologies/functions:
  • Minimum of fifteen (15) years of Federal IT portfolio management and investment management experience supporting governance, strategic planning, modernization, and acquisition-related operations in complex environments
  • Skills Required:
    • Proven leadership of enterprise IT portfolio management efforts, including management of multiple concurrent projects and senior advisory support across Federal agencies
    • Direct experience implementing platform-based and customized PMO technical solutions, integrating financial and operational data, and developing dashboards for executive decision support
    • Extensive background in Federal CFO Act Agency CIO portfolio governance, FITARA support, and IT investment oversight
    • Capital Planning and Investment Control (CPIC) and Technology Business Management (TBM) advisory and implementation
    • Financial and investment analysis; applying extensive knowledge of CBP OIT financial management practices to support allocation of funding across large investment portfolios
    • Demonstrated success in modernization planning, budget integration, and process automation
    • Establishment and execution of formal intake processes for new work requests, including assessment of strategic applicability and routing to execution teams
    • Coordination and prioritization of work with Government personnel
    • Supervision and instruction of contractor personnel performing portfolio and intake duties
    • Effective oral and written communication

Required Education/Certifications:
  • No specified Education as a minimum requirement for this role
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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