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Information Technology Service Delivery Jobs (NOW HIRING)

CMC

IT Service Delivery Lead

Martinsburg, WV · On-site

The IT Service Delivery Lead will oversee daily IT service delivery operations, manage a team, and ensure high-quality support while aligning IT services with operational needs. Responsibilities ...

Hitachi

IT Service Delivery Manager

Alamo, TN

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business ...

Frida

IT Service Delivery Specialist

Miami, FL · On-site

How You Will Make an Impact Frida is looking for an IT Service Delivery Specialist to lead IT service delivery and internal customer engagement. This role acts as the face of IT for internal users ...

Phsorg

$67K - $102K/yr

Presbyterian is hiring a skilled IT Service Delivery & Resource Analyst. This position will provide a single point of contact for one or more IT Service Management process(es), responsible for ...

SoftwareOne

IT Service Delivery Coordinator

Manhattan, NY · Hybrid

$20.75 - $27.50/hr

The role IT Service Delivery Coordinator Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and ...

CYNET SYSTEMS

IT Service Delivery Technician I

Du Bois, PA · On-site

$33 - $35/hr

... delivery. * Willingness to ask questions and take actions to improve tasks or processes within ... Provide IT services for end users, including visitors within the assigned region. * Assist with ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

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Information Technology Service Delivery information

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$29K

$93.9K

$160.5K

How much do information technology service delivery jobs pay per year?

As of Jun 22, 2026, the average yearly pay for information technology service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Information Technology Service Delivery, and why are they important?

To thrive in Information Technology Service Delivery, you need strong technical knowledge of IT infrastructure, project management skills, and a degree in information technology or a related field. Familiarity with ITIL frameworks, service management tools like ServiceNow, and relevant certifications such as ITIL or CompTIA are highly valued. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for collaborating across teams and supporting end users. These combined skills ensure efficient IT service delivery, minimize downtime, and foster strong relationships between IT and business stakeholders.

Which IT job is in demand now?

Information Technology Service Delivery roles, such as IT support managers and service managers, are currently in high demand due to the need for efficient technology management and customer support. Skills in ITIL frameworks, cloud services, and strong communication are often required, along with relevant certifications like ITIL or CompTIA Service+.

What is the difference between Information Technology Service Delivery vs Network Administrator?

AspectInformation Technology Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA ITF+, Network+CCNA, CompTIA Network+
Work EnvironmentIT departments, service providers, client sitesData centers, corporate offices, network operations centers
Employer & Industry UsageTech companies, service providers, large enterprisesOrganizations with complex network infrastructure
Primary FocusManaging IT services, ensuring service quality, client communicationConfiguring, maintaining, and troubleshooting network hardware and software

While both roles are essential in IT, Information Technology Service Delivery focuses on managing and providing IT services to clients or internal users, emphasizing service quality and customer satisfaction. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right responsibilities and professionals for their IT needs.

What is delivery in the IT industry?

In the context of Information Technology Service Delivery, delivery refers to the process of providing IT services, solutions, or products to clients or end-users. It involves project management, coordination, and ensuring that services meet quality standards, often utilizing frameworks like ITIL and tools such as service management software. Effective delivery requires strong communication, technical skills, and adherence to deadlines and budgets.

What is the highest paid delivery job?

In the field of Information Technology Service Delivery, senior roles such as IT Director, IT Program Manager, or Chief Information Officer tend to have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and certifications like ITIL or PMP, and they oversee large teams and complex projects.

What does an information technology service delivery manager do?

An Information Technology Service Delivery Manager oversees the planning, implementation, and management of IT services to ensure they meet organizational needs. They coordinate between technical teams and clients, monitor service performance, and implement improvements, often using ITIL frameworks and requiring strong leadership and communication skills.

What is Information Technology Service Delivery?

Information Technology Service Delivery refers to the processes and activities involved in providing IT services to meet the needs of a business or organization. This includes planning, designing, implementing, managing, and supporting IT services such as network management, help desk support, software updates, and security. The goal is to ensure that IT services are reliable, efficient, and aligned with business objectives. IT Service Delivery teams often use frameworks like ITIL to standardize their processes and continually improve service quality.

What are some common challenges faced by professionals in Information Technology Service Delivery, and how can they be addressed?

Professionals in Information Technology Service Delivery often encounter challenges such as managing shifting client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. Addressing these issues typically involves strong communication skills, effective use of IT service management frameworks like ITIL, and proactive problem-solving to identify and mitigate potential service disruptions. Building collaborative relationships with stakeholders and regularly reviewing processes for improvement also help maintain high service standards and foster a positive work environment.
What cities are hiring for Information Technology Service Delivery jobs? Cities with the most Information Technology Service Delivery job openings:
What states have the most Information Technology Service Delivery jobs? States with the most job openings for Information Technology Service Delivery jobs include:
Information Technology Service Delivery jobs near you

IT Service Delivery Analyst

Impulse Space

Redondo Beach, CA • On-site

$25 - $45/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

IT Service Delivery Analyst
Department: Information Technology
Employment Type: Full Time
Location: Redondo Beach
Compensation: $25.00 - $45.00 / hour
Description
As an IT Service Delivery Analyst at Impulse, you will provide frontline technical support for enterprise systems, endpoints, and workplace technologies. This role ensures reliable IT service delivery by diagnosing and resolving technical issues, deploying end-user technology, and supporting day-to-day IT operations across corporate and operational environments.
The analyst works closely with infrastructure, networking, and security teams to resolve incidents and maintain a stable computing environment.
Responsibilities
  • Provide technical support for endpoint systems, workplace applications, and enterprise services
  • Troubleshoot Windows, macOS, and Linux endpoint issues
  • Support identity and access management requests
  • Diagnose basic network connectivity issues including IP configuration, DNS resolution, and wireless connectivity
  • Deploy and configure laptops, desktops, and mobile devices
  • Support user onboarding and offboarding technology provisioning
  • Troubleshoot workplace technology including printers and conference room systems
  • Document troubleshooting steps and solutions in the IT service management platform
  • Maintain hardware inventory and device lifecycle tracking
  • Escalate complex issues to infrastructure, networking, or security teams
  • Identify opportunities to streamline support workflows and reduce repetitive operational tasks
  • Assist with installation and termination of low-voltage cabling for network and workplace technology deployments
  • Support deployment of network equipment, access points, and workplace infrastructure
  • Coordinate with vendors and facilities teams during technology deployments and workspace buildouts
  • Safely operate ladders or lifts when required for infrastructure installation work

Minimum Qualifications
  • 1+ years of IT support or enterprise service delivery experience
  • Experience supporting enterprise endpoint environments
  • Experience with enterprise collaboration platforms
  • Demonstrated networking knowledge including TCP/IP, DNS, and DHCP
  • Experience working with an IT service management platform
  • Strong troubleshooting and communication skills

Preferred Skills and Experience
  • Strong troubleshooting and communication skills

Certifications (Preferred)
  • CompTIA A+
  • CompTIA Network+
  • ITIL Foundation
  • Microsoft or equivalent endpoint administration certifications

Physical Requirements
  • Ability to lift and move equipment up to 50 lbs
  • Ability to work on ladders or lifts during infrastructure installation
  • Ability to work in office, lab, and operational environments
  • Ability to perform structured cabling installation and termination

Additional Information:
Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Space's spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here.
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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