ZipRecruiter

Log In

1

Infrastructure Service Delivery Analyst Jobs (NOW HIRING)

Integer

IT Service Delivery Analyst

Plano, TX

... delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing ...

Capstone Mechanical, LP.

Infrastructure Analyst

Itasca, IL · On-site

$60 - $80/hr

The Infrastructure Analyst also assists with infrastructure projects, technology deployments, system upgrades, and process improvements while delivering exceptional customer service. End User Support ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsInfrastructure Service Delivery Analyst Jobs

Infrastructure Service Delivery Analyst information

See salary details

$12

$46

$74

How much do infrastructure service delivery analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for infrastructure service delivery analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What does an Infrastructure Service Delivery Analyst do?

An Infrastructure Service Delivery Analyst is responsible for ensuring the smooth operation and delivery of IT infrastructure services within an organization. They monitor system performance, coordinate maintenance activities, and work with other IT teams to resolve issues and implement improvements. Their role often involves maintaining service level agreements (SLAs), managing incidents, and supporting IT projects to ensure reliable and efficient infrastructure services. They also play a key role in communicating between technical teams and business stakeholders.

How does an Infrastructure Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

Infrastructure Service Delivery Analysts often work closely with network engineers, support technicians, and application teams to address service disruptions and ensure smooth operations. They act as a liaison, coordinating incident responses, escalating issues when necessary, and communicating status updates to stakeholders. Effective collaboration involves participating in regular meetings, documenting issues thoroughly, and following established escalation procedures to minimize downtime.

What are the key skills and qualifications needed to thrive as an Infrastructure Service Delivery Analyst, and why are they important?

To thrive as an Infrastructure Service Delivery Analyst, you need a solid understanding of IT infrastructure, service management frameworks (like ITIL), and experience with incident, problem, and change management processes. Familiarity with IT Service Management (ITSM) tools such as ServiceNow, as well as certifications like ITIL Foundation, is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for coordinating between teams and ensuring service quality. These competencies are vital for maintaining reliable IT operations, resolving issues promptly, and ensuring customer satisfaction within complex technical environments.

What cities are hiring for Infrastructure Service Delivery Analyst jobs?

Cities with the most Infrastructure Service Delivery Analyst job openings:

What states have the most Infrastructure Service Delivery Analyst jobs?

States with the most job openings for Infrastructure Service Delivery Analyst jobs include:

What are popular job titles related to Infrastructure Service Delivery Analyst jobs?

For Infrastructure Service Delivery Analyst jobs, the most frequently searched job titles are:

Infographic showing various Infrastructure Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

IT Service Delivery Analyst

Plano, TX

Integer
See more jobs at Integerexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Establish processes and procedures to ensure consistent service and project delivery.

  • Participate in gathering, analyzing requirements, and implementing complex projects driven by IT and the business.

  • Troubleshoot routine issues, resolve incidents, and support upgrades to technology.

Integer Holdings rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

Job description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers' success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Description Summary
The primary purpose of this position is to establish process and procedures for consistency along with ensuring successful delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing complex projects driven by both IT and the business. Ensures Integer internal and external customer expectations are met or exceeded.

Accountabilities & Responsibilities:

  • Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
  • Vendor account management
  • Procurement responsibilities
  • Cultivates internal networks to facilitate completion of tasks
  • Develops a basic understanding of supported functional areas
  • Estimates work and gathers requirements for a wide range of projects
  • Drives deliverables for assigned projects including but not limited to expansions and acquisitions
  • Develops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.
  • Supports upgrades to technology and verifies compatibility of existing applications
  • Troubleshoots routine issues and resolves incidents in a timely manner
  • Communicates clearly and works with functional team members
  • Provides feedback on approaches and decisions
  • Develops and maintains a productive working relationship with project sponsors, customers, and key systems users
  • Performs other duties as required.

Education & Experience:

  • Minimum Education: BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.
  • Minimum Experience: 0-2 years' experience.

Knowledge & Skills:

  • Special Skills:
    • Demonstrated ability to work in and foster a team based environment
    • Ability to communicate and present effectively
    • Good organizational skills
    • Managing to a budget
  • Other: May travel up to 10% of the time

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

What Integer Holdings employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply