Information Technology Associate Jobs in Springfield, MA

Eligible Work Locations Remote - Nationwide, United States

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Brief Overview:

The Inside Sales Associate is an entry-level role within the Sales Operations Inside Sales team. This individual provides support to the Inside Sales team, assisting with quoting, order processing, and other administrative tasks necessary to ensure efficient day-to-day operations. The Inside Sales Associate will work closely with Inside Sales Representatives to learn the internal processes and systems while developing foundational knowledge of the company's go-to-market strategy. This role is designed to provide the necessary training and experience to develop into an Inside Sales Representative, with a focus on mastering operational tasks and providing support to team members.

Responsibilities Include:

Operational Support:

Assist with quoting, order processing, and product information requests from customers.

Provide administrative support to Inside Sales Representatives, including tracking order status and handling basic customer inquiries.

Learn and apply the use of internal systems and tools to assist with order management and customer requirements.

Team Collaboration:

Collaborate with Inside Sales Representatives and other team members to ensure timely completion of tasks and support customer needs.

Support the onboarding and training of new hires by assisting with process documentation and task management.

Learning & Development:

Develop a foundational understanding of key internal systems, processes, and company tools.

Gain knowledge of company products, services, and market strategies to assist with quoting and order management.

Participate in internal training programs to develop the skills necessary for progression to the Inside Sales Representative role.

Personal Attributes:

Must have a passion for learning and continued education regarding our go-to-market strategy, our processes and the Information Technology industry

Ability to prioritize and perform work in required time frames

Capability to multi-task and adapt to change

Ability to communicate effectively and in a timely manner.

A willingness to do whatever it takes to get the job done

Proactive attitude and work ethic

Must be a team player

Qualifications:

• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of two years sales or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem-solving skills
• Ability to travel as required meeting team and departmental goals (<25%)

Want to learn more about WWT? Check us out here:https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $47,600 to $59,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

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