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Information Technology Associate Jobs in West Springfield, MA

PeoplesBank

Senior IT Security Administrator

Holyoke, MA · On-site

$89K - $97K/yr

... associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best ... As a Senior IT Security Administrator, you'll lead efforts to strengthen cybersecurity defenses ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in West Springfield, MA

Information Technology Associate information

See West Springfield, MA salary details

$13

$29

$55

How much do information technology associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for information technology associate in West Springfield, MA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $34.95 per hour, depending on experience, location, and employer.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in West Springfield, MA?

The most popular types of Information Technology jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Information Technology Associate jobs?

Cities near West Springfield, MA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in West Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Nights. Highlights an 100% In-person job distribution, with an average salary of $61,153 per year, or $29.4 per hour.

Health Information Associate - 40hrs

Connecticut Children's

Hartford, CT • On-site

Full-time

Re-posted 6 days ago

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

222nd of 1,059 rated hospitals

Job description


This position maintains medical record integrity by supporting filing, prepping, and scanning, indexing and quality assuring paper documentation into the patient's electronic medical records.
Responsibilities
  • Reconcile all patient information with the documents received for both the hospital and physician practice documentation.
  • Remove any documents that do not belong to the identified patients.
  • Prepare discharge paper records according to the organizations standards for scanning.
  • Scan all prepped legal medical record documentation into OnBase following in the established procedures.
  • Indexes scanned pages into appropriate document type and patient's chart.
  • Quality controls all scanned documents prior to releasing to the patient's legal medical record.
  • Perform all duties at expected production and quality standards
  • Organize and file organizations records including but not limited to inpatient, outpatient, ED, loose ancillary reports and microfiche medical records.
  • Ensures that all medical records contain information on a simple patient only.
  • Provides document correction support as needed
  • Assists with reconciling interface related issues to ensure all documentation resides in the patient's record.
  • Organizes and empties yellow transport bags and distributes documents received.
  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with Connecticut Children's standards.
  • Creates, organizes and maintains legacy patient medical record charts for all patients seen in the practice area.
  • Prepare patient charts to ensure availability for providers prior to medical services.
  • Utilizes patient look up to locate patient information missing from chart
  • Ensure JCAHO and HIPAA compliance.
  • All other support duties as assigned.

Qualifications
Minimum Education and Experience Required:
  • Minimum education: High School diploma or equivalent required.
  • Minimum experience: One year clerical experience.
  • Preferred education & experience: Three years' experience in a Health Information Management Department preferred.

License and/or Certification
  • Required: None.
  • Preferred: HIM Fundamental Certification.

Knowledge, Skills, and Abilities:
Knowledge of:
  • Scanning operations and equipment/hardware.
  • Epic software.
  • OnBase Software.
  • Terminal digit filing recommended.
  • HIPAA guidelines including Protected Health Information privacy requirements.

Skilled at:
  • Good interpersonal, numerical and organizational skills.
  • Computer skills.
  • Demonstrates proficiency in Microsoft Word and Excel.
  • Time management skills.

Ability to:
  • Read, write and speak English proficiently.
  • Maintain confidentiality.
  • Ability to build and maintain working relationships with team members.
  • Effectively multi-task.
  • Readily support new processes.
  • Adapt to a fast-paced environment.
  • Adjust to schedule changes and covering on-site locations.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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