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Information Technology Associate Jobs in West Springfield, MA

Pwc

US Tech-Product Associate

Hartford, CT · On-site

$50K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate & Summary The Opportunity As a US Tech-Product Associate, you will play a pivotal role in ...

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All JobsInformation Technology Associate JobsInformation Technology Associate Jobs in West Springfield, MA

Information Technology Associate information

See West Springfield, MA salary details

$13

$29

$55

How much do information technology associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for information technology associate in West Springfield, MA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $34.95 per hour, depending on experience, location, and employer.

What is an information technology associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an information technology associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges information technology associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

More about Information Technology Associate jobs

What are the most commonly searched types of Information Technology jobs in West Springfield, MA?

The most popular types of Information Technology jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Information Technology Associate jobs?

Cities near West Springfield, MA with the most Information Technology Associate job openings:

Information Technology Associate jobs near you
Infographic showing various Information Technology Associate job openings in West Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Nights. Highlights an 100% In-person job distribution, with an average salary of $61,153 per year, or $29.4 per hour.

IT Support Engineer - Level II - Onsite

Universal Connectivity

West Hartford, CT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Problem-solvers, team players, and lifelong learners wanted for a dynamic IT role. If you thrive on fixing complex tech challenges, building trusted client connections, and mastering new systems in a collaborative setting, join our mission to empower businesses. Success brings growth, impact, and connection.

About Us

Based in West Hartford, CT we are a premier Business IT and Cloud Communication Solutions Provider with a 30+ year history of empowering business clients nationwide. Our mission is to enhance our client’s growth and competitiveness with forward-thinking communication systems. Guided by our core values: pragmatic creativity, human touch, thoroughness, and happiness, we foster a collaborative and supportive culture that helps our team grow personally and professionally.

What You’ll Do

As a Level II Support Engineer, you will play a key role in providing advanced technical support and maintenance for client IT environments. You’ll be responsible for troubleshooting escalated issues, assisting with infrastructure administration, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide advanced Tier 2 support for hardware, software, networking, VoIP, and cloud services issues across diverse client environments.
  • Support Microsoft technologies including Windows Server, Active Directory, Office 365, Exchange Online, and Group Policy.
  • Configure, troubleshoot, and maintain network devices including routers, firewalls, switches, and VoIP Gateways.
  • Collaborate with vendors and internal teams to resolve escalated tickets.
  • Monitor client systems and respond proactively to alerts and incidents.
  • Document solutions thoroughly and update ticketing systems with clear case notes.
  • Communicate clearly and professionally with clients regarding status and resolutions.
  • Support client service installations, moves, adds, and changes (MACs) both remotely and onsite as needed.
  • Take ownership of assigned cases and drive issues to resolution with customer satisfaction in mind.
  • Participate in team meetings and ongoing training and certification programs.
  • Participate in scheduled emergency support rotations and provide after-hours assistance as needed to ensure client systems remain operational.

What You Bring

  • 4+ years of relevant experience providing technical support (MSP environment preferred).
  • Proven experience with Windows Server administration, Active Directory, Office 365, and Exchange Online.
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching).
  • Experience configuring and troubleshooting routers, firewalls, and switches.
  • Ability to troubleshoot complex technical issues efficiently and prioritize tasks effectively.
  • Excellent verbal and written communication skills for clear client interaction.
  • Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively within a team environment to achieve shared goals.
  • Certifications such as CompTIA Network+, Microsoft Endpoint Administrator Associate, or CCNA are a plus.
  • AWS or Azure experience is a plus.
  • Passion for technology and commitment to continuous learning and professional growth.

Why Work With Us

  • Collaborative, people-first culture rooted in trust and open communication.
  • Competitive pay.
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance.
  • Retirement savings plan with company match.
  • Paid time off.
  • Paid holidays.
  • Extensive training and certification support.
  • Opportunities for career advancement through cross train or certifications.
  • Regular team lunches and social events.

Apply