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Information Technology Associate Jobs in Springfield, MA

Engineering & Scientific, Engineering Title: IT Support Engineer Location: Hartford, CT Duration ... Associates or technical degree required (or relevant experience) Bachelors degree in Biomedical ...

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Senior Associate & Summary At PwC, our people in Offensive Security ...

Bachelor's in Computer Engineering, Information Systems, or equivalent experience. * 12+ years in ... For positions that are available as remote work, Sentara Health employs associates in the following ...

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Information Technology Associate information

See Springfield, MA salary details

$13

$29

$55

How much do information technology associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology associate in Springfield, MA is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $34.95 per hour, depending on experience, location, and employer.

What Is the Job of an Information Technology Associate?

As an information technology associate, your primary responsibilities are to provide technical support for computer systems and to troubleshoot issues encountered by end users. You may work with technology products or within a business or organization that uses technology. Your duties include working with both software applications and computer hardware. You are in charge of network management, database administration, and systems monitoring. You install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing. You also develop security protocols for restricted access systems.

What are the key skills and qualifications needed to thrive as an Information Technology Associate, and why are they important?

To thrive as an Information Technology Associate, you need a solid understanding of IT fundamentals, troubleshooting, and computer networking, often backed by a degree in information technology or a related field. Familiarity with operating systems, basic scripting, service desk software, and certifications like CompTIA A+ or Microsoft Certified: Fundamentals is typically required. Strong problem-solving abilities, teamwork, and effective communication skills are essential soft skills that set candidates apart. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and ensuring seamless IT operations within organizations.

What are some common challenges Information Technology Associates face when supporting end-users, and how can they effectively address them?

Information Technology Associates often encounter challenges such as troubleshooting diverse technical issues, managing urgent support requests, and communicating complex information to users with varying technical backgrounds. To address these challenges effectively, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay organized to prioritize tasks. Building rapport with end-users and continually updating technical knowledge also help ensure efficient and positive support experiences.

What are Information Technology Associates?

Information Technology Associates are entry- to mid-level professionals who support an organization's technology infrastructure. Their responsibilities typically include troubleshooting technical issues, maintaining computer hardware and software, assisting users with IT-related problems, and helping with the implementation of new systems. They often work under the guidance of senior IT staff or managers. This role is crucial for ensuring smooth daily operations and providing technical support to employees.

What is the difference between Information Technology Associate vs Network Technician?

AspectInformation Technology AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Associate degree or certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, technical supportData centers, network infrastructure, on-site troubleshooting
Employer & Industry UsageBusinesses, IT service providers, government agenciesTelecommunications, network service providers, large enterprises

Both roles involve technical support and troubleshooting, but an Information Technology Associate typically handles a broader range of IT tasks, including software support and user assistance, while a Network Technician specializes in network infrastructure and connectivity issues. The choice depends on your interest in general IT support versus network-specific work.

What are the most commonly searched types of Information Technology jobs in Springfield, MA? The most popular types of Information Technology jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Information Technology Associate jobs? Cities near Springfield, MA with the most Information Technology Associate job openings:
Information Technology Auditor

Full-time

Posted 6 days ago


MassMutual rating

8.1

Company rating: 8.1 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

131st of 258 rated insurance


Job description

Information Technology Auditor
Corporate Audit Team
Full Time
Springfield, MA or Boston, MA
The Opportunity
We seek an energetic, motivated, and skilled professional to join our Corporate Audit team. As an Information Technology Auditor, you will have an opportunity to function as an information technology risk and control expert, providing advice/mentoring to audit associates and information technology/business area management while championing compliance with standards for audit practices and procedures.
The Team
The MassMutual Corporate Audit Team is located in both Boston and Springfield. If you are a technology audit/risk professional who is looking to leverage and grow your technology skills, operate at the nexus of technology and business at a company that is leading a technology transformation of the life insurance business while focusing on helping people secure financial freedom and protect the ones they love, then please read further. You will use your skills to partner and collaborate with peers and clients to support a technology led audit plan and review of enterprise IT audit projects that includes AI, Cybersecurity, Cloud Computing and Digital Infrastructure. You will help drive positive change across the organization with opportunities to improve internal controls through value-added recommendations. We highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
MassMutual Corporate Audit assists the MassMutual Board of Directors Audit Committee and management in monitoring, analyzing, and strengthening internal controls. Corporate Audit consists of approximately 50 professionals across MassMutual businesses at several locations worldwide. Our work supports MassMutual's strategy on growing the business, enhancing profitability, and focusing on the customer, with emphasis on enhancing effectiveness and efficiency.
The Impact
The Information Technology Auditor will be responsible for delivering audits and assessments across MassMutual. Overall, you will be responsible for leveraging your technology audit skills to assess and evaluate controls over MassMutual's corporate-wide systems infrastructure and application environments in support of MassMutual's businesses. You will be expected to stay in tune with technology processes, programs, and industry best practices.
You will demonstrate a strong understanding of risk concepts including inherent and residual risks as well as how to assess the design and effectiveness of internal controls so that you can plan and conduct audits of the information technology environment focusing on technology risks and controls.
You will be expected to understand and apply knowledge of technology controls and concepts in the execution of audit field work, to set audit scope and test functions to evaluate the design and effectiveness of controls.
Lastly, we are looking for someone who wants to work collaboratively, while enthusiastically engaging clients and peers to complete value-added assignments within the defined project scope and timelines to ensure risks are mitigated appropriately.
In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations.
The Minimum Qualifications
  • 4+ years audit work experience preferably in relevant technology audit/risk related work experience.
  • 4+ years of experience with Information Technology, primarily Cybersecurity and Cloud tools and processes.
  • Bachelor's degree or 8+ years of work experience in an Information Technology audit role, primarily with Cybersecurity and Cloud tools and processes.
  • Due to the nature of this position, as part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify for as a fingerprint person for FINRA.

The Ideal Qualifications
  • 4+ Years of Technology and Audit experience preferable within the financial services industry.
  • Experience working in cybersecurity and cloud technologies reviews.
  • Familiarity with risk concepts including inherent and residual risks as well as how to assess the design and effectiveness of internal controls.
  • Knowledge of technology risk concepts including inherent and residual risks as well as how to assess the design and effectiveness of internal controls in the execution of audit field work, primarily focused on Cybersecurity and Cloud technologies.
  • Demonstrates versatility in communicating up, down and across the organization by working with others and participate in discussions with various levels of management across the enterprise.
  • Works independently, enthusiastically engaging clients and peers to complete value-added assignments within the defined project scope and timelines.
  • Possesses high integrity, professional skepticism, and strong business sense.
  • Exhibits responsiveness and flexibility to changing business priorities and tight deadlines.
  • Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) and/or Cybersecurity Audit certification.
  • Experience in a Big 4 or equivalent firm.

What to Expect as Part of MassMutual and the Team
  • Regular meetings with teams across the Corporate Audit Team.
  • Focused one-on-one meetings with your manager.
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.

#LI-CR37
Salary Range:
$99,800-$131,000
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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