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Entry Level Information Technology Jobs in Springfield, MA

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Salas O'Brien

Entry-level Civil Engineer

Bloomfield, CT · On-site

$75K - $80K/yr

Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a ...

Pwc

AI Engineer

Hartford, CT · On-site

$55K - $187K/yr

Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Senior ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

Varsity Tutors

CompTIA A+ Tutor

Hartford, CT · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Northampton, MA · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

GARY ROME AUTO GROUP INC

Sales Associate

Enfield, CT · On-site

$14.25 - $19.25/hr

We know it takes a special person to be in sales. It must be someone who is dedicated to their ... Our automotive sales representatives come from a variety of backgrounds ranging from entry level to ...

GARY ROME HYUNDAI INC

Sales Associate

Enfield, CT · On-site

$14.25 - $19.25/hr

We know it takes a special person to be in sales. It must be someone who is dedicated to their ... Our automotive sales representatives come from a variety of backgrounds ranging from entry level to ...

Accurate Personnel LLC

AGV Supervisor

Bloomfield, CT

$47K - $52K/yr

Escalate system issues and concerns to IT support teams * Verify receiving, tagging, and inventory processes are being followed * Ensure AGV navigation maps are maintained and updated as needed

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All JobsInformation Technology JobsEntry Level Information Technology JobsEntry Level Information Technology Jobs in Springfield, MA

Entry Level Information Technology information

See Springfield, MA salary details

$10

$22

$38

How much do entry level information technology jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level information technology in Springfield, MA is $22.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.93 per hour, depending on experience, location, and employer.

What is an entry level information technology job?

Entry level information technology (IT) jobs are positions designed for individuals who are new to the IT field, often requiring little to no professional experience. These roles typically involve basic technical support, troubleshooting hardware and software issues, assisting with network maintenance, and helping users with IT-related problems. Common titles include IT Support Specialist, Help Desk Technician, and Junior Systems Administrator. Entry level IT jobs provide foundational experience and skills that can lead to more advanced roles in the industry.

Which is the easiest entry level information technology job to get?

Help desk technician roles are often considered the easiest entry-level IT jobs to obtain because they typically require basic technical knowledge, customer service skills, and may only need certifications like CompTIA A+. These positions often have high turnover and are available to candidates with minimal experience, making them accessible for newcomers to the IT field.

What are some common challenges faced by entry-level IT professionals, and how can they overcome them?

Entry-level IT professionals often encounter challenges such as adapting to rapidly changing technologies, troubleshooting unfamiliar issues, and effectively communicating technical information to non-technical colleagues. To overcome these hurdles, it's helpful to proactively seek mentorship, participate in team discussions, and utilize online learning resources to stay current. Building strong problem-solving skills and a collaborative attitude can also make it easier to navigate the fast-paced IT environment and contribute positively to the team.

How to get an entry level information technology job with no experience?

To secure an entry-level information technology job with no experience, focus on developing foundational skills such as basic networking, troubleshooting, and familiarity with operating systems. Earning relevant certifications like CompTIA A+ or Network+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can demonstrate your abilities to employers.

What is the best entry-level job in the information technology field?

An entry-level IT support specialist or help desk technician is often considered one of the best starting roles in the field, as it provides foundational technical skills, customer service experience, and exposure to hardware, software, and networking. These roles typically require basic knowledge of operating systems, troubleshooting, and certifications like CompTIA A+ and can lead to more advanced positions in cybersecurity, network administration, or systems analysis.

What is the difference between Entry Level Information Technology vs Help Desk Technician?

AspectEntry Level Information TechnologyHelp Desk Technician
Required CredentialsAssociate's degree or relevant certifications (e.g., CompTIA A+)Associate's degree or certifications (e.g., CompTIA A+)
Work EnvironmentVaries across IT departments, including hardware, software, and network supportPrimarily customer support, troubleshooting, and technical assistance
Employer & Industry UsageUsed across various industries for general IT support rolesCommonly found in organizations with internal IT support teams
Search & Comparison IntentUnderstanding entry-level IT roles and career pathsFocusing on technical support and troubleshooting skills

Entry Level Information Technology roles encompass a broad range of support and technical tasks across different IT domains, while Help Desk Technicians specifically focus on providing technical support and troubleshooting assistance to end-users. Both roles often require similar certifications and work environments, but their scope and daily responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an entry level information technology professional?

To thrive as an Entry Level Information Technology professional, you need a basic understanding of computer systems, networks, troubleshooting, and often a relevant degree or IT certifications such as CompTIA A+ or Network+. Familiarity with operating systems, ticketing systems, and common office software is typically required. Strong problem-solving skills, attention to detail, and effective communication help you stand out in this position. These skills and qualities are important because they enable efficient support, minimize downtime, and ensure smooth IT operations for organizations.
What are the most commonly searched types of Information Technology jobs in Springfield, MA? The most popular types of Information Technology jobs in Springfield, MA are:
What job categories do people searching Entry Level Information Technology jobs in Springfield, MA look for? The top searched job categories for Entry Level Information Technology jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Information Technology jobs? Cities near Springfield, MA with the most Entry Level Information Technology job openings:
Entry Level Information Technology jobs near you
Infographic showing various Entry Level Information Technology job openings in Springfield, MA as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,890 per year, or $22.1 per hour.

IT Helpdesk Technician

ServiceNet

Northampton, MA • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

IT Helpdesk Technician – Entry LevelFull-time
Location: Northampton, MA | Springfield, MA
Pay Rate: $20/hour
Schedule: Monday - Friday 9a-5p
We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.
Key Responsibilities:
  • Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward role
  • Respond to help desk tickets and walk-up requests in a timely, professional manner
  • Troubleshoot and resolve common hardware, software, and connectivity issues
  • Prepare and configure computers, printers, phones, and other equipment for new and existing staff
  • Reset passwords, manage user accounts, and assist with Microsoft 365 applications
  • Escalate issues that fall outside your scope clearly and with thorough notes
  • Keep tickets updated and documented so nothing falls through the cracks
  • Provide friendly support for staff with a wide range of technical comfort levels.
Qualifications:
  • 0–2 years of experience in IT support, help desk, or a customer service role
  • Reliable transportation for travel between two administrative offices
  • Comfortable on the phone — you'll spend a meaningful part of your day talking staff through issues
  • Comfortable troubleshooting Windows computers and Microsoft 365 applications
  • Reliable and organized
  • Strong communicator who can explain technical issues clearly to non-technical staff
  • Patient and professional, even when users are frustrated
  • Eager to learn and grow — we have a structured path for advancement
  • A+ certification or similar is a plus, but not required
Benefits: 
  • Generous PTO (time-off) package.  
  • Comprehensive health and dental insurance plans.  
  • Life insurance and long-term disability insurance.  
  • 403(b) retirement plan.  
  • Tuition remission for eligible classes.  
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.  
  • Opportunities for career development and advancement.  
  • And much more 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.  
 
Join Us 
Join us and become part of a caring community that helps others find joy and purpose. Apply today.  
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  

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