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Job Title: Regional Maintenance Leader/Supervisor

Location: Iowa and Illinois

Employment Type: Full-Time

Travel: Frequent – 100%, including some overnight stays. Will travel to properties within Iowa and Illinois.

Salary Range - Starting at $75K+/ Year

Position Summary: We are seeking a high-performing, hands-on Regional Maintenance Leader to support and elevate our property maintenance operations across multiple locations. This role is ideal for a leader who leads by doing—someone who can roll up their sleeves, coach others in real time, and help on-site teams achieve excellence in maintenance, safety, compliance, and resident satisfaction. hands-on professional who thrives in a dynamic environment and is committed to ensuring properties meet the highest standards of quality and compliance. The Regional Maintenance Leader is a boots-on-the-ground resource, working directly with community maintenance teams to strengthen skillsets, improve performance, and ensure our properties are always inspection-ready. This role does not have direct reports, but has a significant leadership impact through coaching, mentorship, and example-setting. Strong technical skills in HVAC, NSPIRE compliance, and apartment maintenance are essential to be successful in this role.

Key Responsibilities: Inspection Readiness & Quality Assurance:

• Ensure all assigned communities remain NSPIRE ready at all times.
• Support properties in preparation for state agency, lender and NSPIRE inspections.
• Identify deficiencies and guide on-site teams on corrective actions to meet compliance standards.

Construction, Warranty, & Unit Acceptance:

• Participate in scheduled construction walks and warranty inspections, documenting issues and facilitating resolution.
• Inspections to identify deficiencies, ensure quality standards, and coordinate timely resolution of issues with contractors and internal team members.
• Support the final unit acceptance process for new construction and renovation projects to ensure units meet Pivotal standards before occupancy.

Hands-On Maintenance & Technical Support:

• Ability to perform general and advanced maintenance tasks, including HVAC troubleshooting and repair, plumbing, electrical, and structural systems
• Serve as a technical expert for on-site teams, assisting with repairs when properties are short-staffed or facing complex issues.

Training, Coaching & Team Development:

• Onboard and train new maintenance technicians to ensure they meet performance expectations.
• Provide ongoing in-person coaching to maintenance teams, reinforcing best practices, work quality, communication, and efficiency.
• Model the standards of professionalism, teamwork, and accountability expected at Pivotal.

Special Projects & Operational Support:

• Leads special maintenance projects by assessing property needs, executing on repairs or when needed coordinating with Pivotal capital expense role or vendors and contractors, to improve safety, compliance, and resident quality of life.

Utility Conservation and Cost Control:

• Monitor ION utility dashboards to identify consumption trends and opportunities to reduce waste.
• Support and encourage the on-site team to reduce water consumption, assist in fixing leaks when applicable.

Required Qualifications:

• EPA Certification: Type II or Universal required.
• Licensed Journey Plumber
• Ability to install, troubleshoot, and repair HVAC systems.
• 5+ years of maintenance experience in property maintenance, construction, or facilities management.
• Willingness and ability to travel frequently with some overnight stays.
• Strong communication and collaboration skills to work effectively with property teams and contractors.
• Ability to work independently, prioritize tasks, and adapt to changing project needs.
• Experience with HUD or NSPIRE inspection protocols.
• Ability to use technology

Core Maintenance Tools

• Hand tools: Screwdrivers, pliers, wrenches, hammers, utility knives
• Power tools: Drills, grinders, saws, impact drivers
• Electrical & Diagnostic Equipment
• Multimeters and voltage testers
• Infrared thermometers (for heat detection)
• HVAC Tools
• Manifold gauges and refrigerant recovery systems
• Leak detectors and vacuum pumps

Preferred Qualifications: Technical certifications in HVAC and plumbing
Full-Time Benefits:

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.