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Independent Contractor Call Center Agent Jobs in Raleigh, NC

Procom Services

208029 / Senior Call Center Engineer

Durham, NC · On-site

$101K - $138K/yr

... ICAP (Contractor Payroll) Flextrack (Vendor Management System) On behalf of our client, Procom ... Strong people skills and the ability to be resourceful, as well as to make concise, independent and ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

HealthMarkets, Inc.

Insurance Agent

Raleigh, NC · On-site

As an independent contractor licensed insurance agent with HealthMarkets, youll be collaborating with one of the largest independent health insurance agencies in the US. Youll have the opportunity to ...

VIVA USA INC

Order Management Specialist

Cary, NC · On-site

$19.25 - $25.50/hr

... call center agent. Experience : o Minimum 1+ years work experience (not straight out of high school). o Call center experience not required. Skills : o Strong computer skills (Microsoft Office). o ...

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Independent Contractor Call Center Agent information

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How much do independent contractor call center agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for independent contractor call center agent in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is an independent contractor call center agent?

An Independent Contractor Call Center Agent is a self-employed professional who provides customer service, sales, or support on behalf of a company. Instead of being a traditional employee, they work as freelancers, often setting their own schedules and handling business expenses. They typically take calls from home or a remote location, using their own equipment and internet connection. Since they are independent contractors, they are responsible for managing taxes, benefits, and business costs.

What are the key skills and qualifications needed to thrive as an independent contractor call center agent?

To excel as an Independent Contractor Call Center Agent, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call-handling systems, and troubleshooting tools is often required. Exceptional organizational skills, self-motivation, and the ability to manage time independently help agents stand out. These abilities are crucial for effectively handling customer inquiries, meeting performance targets, and thriving in a remote or flexible work environment.

What is the typical work schedule like for an independent contractor call center agent?

As an Independent Contractor Call Center Agent, your work schedule is usually flexible and can vary based on the needs of the client or your availability. Many independent agents set their own hours, though some projects may require availability during specific times or shift blocks to meet high customer demand. You’ll often work remotely and independently, but clear communication with supervisors and adherence to agreed-upon schedules are important for maintaining consistent workflow. This flexibility can be ideal for those balancing other commitments, but it also requires strong time management and discipline to meet client expectations.

What are the most commonly searched types of Call Center Agent jobs in Raleigh, NC?

The most popular types of Call Center Agent jobs in Raleigh, NC are:

What are popular job titles related to Independent Contractor Call Center Agent jobs in Raleigh, NC?

For Independent Contractor Call Center Agent jobs in Raleigh, NC, the most frequently searched job titles are:

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Cities near Raleigh, NC with the most Independent Contractor Call Center Agent job openings:

Independent Contractor Call Center Agent jobs near you
Infographic showing various Independent Contractor Call Center Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,810 per year, or $16.7 per hour.

208029 / Senior Call Center Engineer

Procom Services

Durham, NC • On-site

$101K - $138K/yr

Full-time

Re-posted 22 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

On behalf of our client, Procom Services is searching for Senior Call Center Engineer located in Durham, NC. 


Senior Call Center Engineer Job Details

Provide expert consultation in one or more areas for the design, development and implementation of Contact Center technology products and systems. Recognized as technical leader and resource for the enterprise contact center architecture. Resolve highly complex technical issues and conducts advanced research. Responsible for all internal activities and product development of contact center systems and applications. Demonstrate expertise in a variety of contact center and call center technologies, practices, and procedures. Provide consultation on complex projects and is considered to be a senior level contributor/specialist. Considered subject matter expert within the organization related to contact center environment and is recognized by these organizations as source of professional knowledge and experience concerning contact center application engineering.


  • Responsible for the design, development, and delivery of production contact center applications, systems, and products in a multi-platform and converged environment.
  • Develop standards for the enterprise contact center architecture.
  • Participate in the development of contact center technology strategies that conforms to IS enterprise architecture patterns and strategies.
  • Responsible for a full range of activities, related to development projects, support projects and new implementations in a lead role or as the primary subject matter expert.
  • Collaborate with business partners and designs contact center solutions that are aligned with business objectives.
  • Act as senior-level resource to the contact center engineering staff to ensure contact center technology standards and service delivery quality standards are adhered to by all staff.
  • Implement disaster recovery technology requirements that align with business continuity requirements and ensure all contact center initiatives have disaster recovery technologies or solutions included in the project scope and technical design.
  • Articulate contact center technology ideas, engineer solutions and facilitate team collaboration to move forward with proposals and recommendations to management for approval.
Qualifications

Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.

  • In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
  • Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, Genesys or Cisco telephony systems related to contact center applications are preferred.
  • Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
  • Experience with Cisco IP Contact Center (IPCC) and including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager a plus
  • Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
  • Detailed understanding of enterprise system interactions and integrations
  • Experience in Healthcare industry and compliance with State and Federal regulations including; HIPPA, DOI, COBIT, SOX is a plus.
  • Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.
  • Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others
  • Strong organizational skills which allow simultaneous completion of tasks and duties while aintaining the ability to coach and develop staff.
  • Proven ability to effectively communicate orally and in writing detailed and complex information to others that possess varying degrees of comprehension. Facilitation and presentation skills.
  • Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
Additional Information
  • Will consider remote workers

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