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Incident Problem Manager Jobs in New York (NOW HIRING)

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management ... Ability to prioritize and problem solve; use good judgment, * Excellent presentation and coaching ...

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Support the Director of Incident Management during non- business hours with Incident Management ... Ability to prioritize and problem solve; use good judgment, * Excellent presentation and coaching ...

ClifyX

DevOps CICD Engg

Raritan, NJ · On-site

$54 - $74/hr

Responsibilities : • Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies • Incident, problem and service outage management • Service request fulfillment ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in New York?

For Incident Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in New York look for?

The top searched job categories for Incident Problem Manager jobs in New York are:

What cities in New York are hiring for Incident Problem Manager jobs?

Cities in New York with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Service Desk Site Lead/Remote

Apetan Consulting llc

Jersey City, NJ • Remote

$80 - $150/hr

Contractor

Re-posted 20 days ago

Job description

 
Service Desk Site LeadLocation-RemotePosition Summary

The Service Desk Site Lead is responsible for overseeing day-to-day service desk operations at a designated site, ensuring timely and effective resolution of IT support issues. This role provides leadership to service desk staff, manages incident and request fulfillment processes, and serves as the primary point of contact for local IT support activities.

Key Responsibilities
  • Lead and coordinate daily service desk operations to ensure high-quality IT support services.
  • Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
  • Monitor incident, service request, and problem management activities to ensure adherence to service level agreements (SLAs).
  • Act as the primary escalation point for complex technical issues and customer concerns.
  • Coordinate onsite IT support activities, including hardware deployment, troubleshooting, and user support.
  • Collaborate with infrastructure, application, and business teams to resolve technical issues and service disruptions.
  • Track service desk metrics, analyze trends, and recommend process improvements.
  • Ensure accurate documentation of incidents, requests, procedures, and knowledge base articles.
  • Support change management, asset management, and IT compliance initiatives.
  • Facilitate communication between local users, IT teams, and management regarding service issues and improvements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong knowledge of IT service management (ITSM) processes, including incident, problem, and change management.
  • Experience supporting Windows, macOS, mobile devices, networking, and common enterprise applications.
  • Strong troubleshooting, organizational, and customer service skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • ITIL Foundation certification or equivalent IT service management certification.
  • Experience with service desk and ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
  • Experience supporting enterprise environments and distributed teams.
  • Knowledge of endpoint management and collaboration tools.