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Incident Problem Manager Jobs in New York (NOW HIRING)

AEG

Manager, IT Service Desk

Manhattan, NY · On-site

$140K - $160K/yr

This includes ownership of incident, request, and problem management processes, leveraging ServiceNow and other enterprise tools to automate workflows and self-service support, enhance visibility ...

iShare Inc

Change Management Specialist

Manhattan, NY · On-site

$50 - $60/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

iShare Inc.

Change Management Specialist

Manhattan, NY · On-site

$125 - $150/hr

Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder management, and leadership ...

SPS North America

Service Now Developer (Lead)

New York, NY

$59 - $81.25/hr

Proven track record of implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management. Experienced in creating and modifying toolset ...

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Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in New York?

For Incident Problem Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in New York look for?

The top searched job categories for Incident Problem Manager jobs in New York are:

What cities in New York are hiring for Incident Problem Manager jobs?

Cities in New York with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

ServiceNow Administrator/Incident Management

Saxon Global

Manhattan, NY • On-site

Other

Re-posted 23 days ago

Job description

ServiceNow Administrator

Required Qualifications:

  • 5–7 years of hands-on experience as a ServiceNow Administrator.
  • Strong expertise in ITSM modules: Incident, Problem, and Change Management.
  • Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
  • Solid understanding of ITIL principles and how they are applied in a ServiceNow context.
  • Experience supporting mid to large-scale enterprise ServiceNow environments.
  • Ability to translate business needs into technical requirements.
  • Excellent communication and collaboration skills.
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About Saxon global

Sourced by ZipRecruiter

Saxon Global is a leading IT consulting and staffing company based in Irving, Texas. The company operates in the technology services industry and has been providing unparalleled services to its clients for over a decade. Saxon Global specializes in app development, business intelligence (BI), and data integration services. Established in 2007, the company was founded on the principle of harnessing the power of data and technology to drive business success. With their focus on innovation, quality, and superior service, Saxon Global aims to help businesses achieve their goals with significantly increased efficiency and effectiveness.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Irving, TX, US

Year founded

2000

Social media

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