ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Michigan (NOW HIRING)

Epitec

SAP Production Support

Marshall, MI · On-site

Experience with ITIL incident, problem, and change management practices. * Experience in automotive, battery manufacturing, or large-scale manufacturing environments. * Familiarity with BOBM ...

New

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations. Skills SAP ERP, SAP S/4HANA, Operations Support, Jira ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations. Skills sap erp, sap s 4 hana, operation support, jira Top ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations. Skills SAP ERP, SAP S/4HANA, Operations Support, Jira ...

FastTek

Software Engineer

Dearborn, MI

Lead and participate in incident, problem, change, and service request-related activities, including root cause analysis and proactive problem management. Even better, you may have... * Ability to ...

FastTek

Software Engineer

Dearborn, MI

Lead and participate in incident, problem, change, and service request-related activities, including root cause analysis and proactive problem management. Even better, you may have... * Ability to ...

Stefanini

SAP L1 Production Support Specialist

Marshall, MI · On-site

$17 - $23.25/hr

Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations. Education RequiredBachelor's degree Education PreferredMaster ...

New

previous pagenext page

Showing results 21-40

All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Michigan

Incident Problem Manager information

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What are popular job titles related to Incident Problem Manager jobs in Michigan?

For Incident Problem Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Michigan look for?

The top searched job categories for Incident Problem Manager jobs in Michigan are:

What cities in Michigan are hiring for Incident Problem Manager jobs?

Cities in Michigan with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Mainframe Engineer - Production Support

Dearborn, MI • On-site

Tekishub Consulting Services
201 - 500 employees
Learn more about Tekishub Consulting Servicesexternal

$38.50 - $50.25/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: Mainframe Engineer – Production Support

Location: Dearborn, MI
Employment Type: Full-Time

Role Overview

We are seeking a skilled Mainframe Engineer with strong production support experience to manage, maintain, and enhance mission-critical mainframe applications. The ideal candidate will ensure system stability, quickly resolve production issues, and collaborate with development and business teams to support ongoing operations.

Key Responsibilities

  • Provide L2/L3 production support for mainframe applications
  • Monitor batch jobs, system performance, and job scheduling
  • Troubleshoot and resolve production incidents within SLA timelines
  • Perform root cause analysis and implement preventive measures
  • Support incident, problem, and change management processes
  • Work with development teams for bug fixes, enhancements, and releases
  • Handle on-call support and critical issue resolution
  • Maintain documentation for processes, runbooks, and known issues
  • Ensure system availability, reliability, and performance optimization

Required Skills & Experience

  • Strong experience with Mainframe technologies:
    • COBOL
    • JCL
    • DB2
    • VSAM
    • CICS
  • Hands-on experience with production support / application support
  • Knowledge of job schedulers (e.g., Control-M, CA-7)
  • Experience with incident management tools (ServiceNow, Remedy, etc.)
  • Strong debugging and problem-solving skills
  • Understanding of batch and online processing environments
  • Familiarity with ITIL processes

Preferred Qualifications

  • Experience in automotive domains
  • Exposure to DevOps tools or automation scripting
  • Knowledge of z/OS system operations
  • Experience with performance tuning and capacity planning

Soft Skills

  • Strong analytical and troubleshooting mindset
  • Excellent communication and coordination skills
  • Ability to work under pressure in a production environment
  • Team collaboration and stakeholder management

Education

  • Bachelor’s degree in Computer Science, Information Technology, or related field

TekisHub, an EEO Employer

We value diversity and are dedicated to fostering an inclusive workplace of Equal Employment Opportunity where everyone is empowered to succeed. All employment decisions are based on qualifications, merit, and business needs.