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Incident Problem Manager Jobs in Michigan (NOW HIRING)

Abaxis

Head of R&D Data and Digital

Portage, MI

Partner with IT to establish a comprehensive operating model for enterprisescale R&D platforms and data solutions, including capacity planning, SLAs, incident/problem management, vendor performance ...

Zoetis, Inc.

Head of R&D Data and Digital

Kalamazoo, MI · On-site

Partner with IT to establish a comprehensive operating model for enterprise-scale R&D platforms and data solutions, including capacity planning, SLAs, incident/problem management, vendor performance ...

Kavaliro

Citrix Support

Dearborn, MI

ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management. * Apart from Citrix XenApp, understanding of other core Citrix Components with related to ...

Kavaliro

Citrix Support

Dearborn, MI · On-site

ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management. * Apart from Citrix XenApp, understanding of other core Citrix Components with related to ...

Avanzar Interior Technologies

IT Manager

Romulus, MI

$91K - $112K/yr

Drive problem management resolution and permanent corrective actions. * Provides key Plant IT ... Perform Level 1, incident management, support for hardware, communications, networking, software ...

Adient

IT Manager

Romulus, MI · On-site

$91K - $112K/yr

Drive problem management resolution and permanent corrective actions. * Provides key Plant IT ... Perform Level 1, incident management, support for hardware, communications, networking, software ...

Next Gen IT Inc

SRE Engineer

Kalamazoo, MI · On-site

$54 - $71.75/hr

The SRE establishes and manages monitoring, alerting, incident response, and problem management practices to ensure applications remain available and performant during updates and failures. The role ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Michigan? For Incident Problem Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Michigan look for? The top searched job categories for Incident Problem Manager jobs in Michigan are:
What cities in Michigan are hiring for Incident Problem Manager jobs? Cities in Michigan with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Michigan as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 73% In-person, 16% Hybrid, and 11% Remote job distribution.
NOC Administrator - 3rd Shift

NOC Administrator - 3rd Shift

Surf Internet

Byron Center, MI • On-site

$28 - $33/hr

Full-time

Posted 5 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 79 rated telecommunications companies

Job description

Overview

The Network Administrator’s primary responsibility is to monitor, troubleshoot, track and report on the daily operational activities of Surf Internet’s fiber-based network and systems. The Network Administrator supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Surf Internet network. Recommends and schedules repairs. Provides Enterprise customer support for all network-based applications. Installs and configures routers, switches and FTTH equipment.

Shift: 3rd Shift | 10:30PM - 7AM EST

Reports To: Network Operations Supervisor

Department: Network and OSP Engineering

Job Status: Non-Exempt

Responsibilities:

· Incident Management: Monitor the Surf network for events and anomalies that may lead to disruptions to our customer experience

· Outage Management: Initiate, coordinate and lead triage efforts to restore customer services and mitigate future events

· Point of contact for Enterprise Customer, IVR and email communication

· Facilitate customer outage and maintenance notifications

· Coordinate dispatch of internet field support resources

· Remote support with customer, third party partner, or internal field support resources

· 24/7 network monitoring of device fault events, network health and network dashboards

· Acknowledge network monitoring alarms

· Manually validate network alarms on network devices or with ping/ trace routes

· Creation of ticket for enterprise/commercial customers

· Creation of ticket for network outages

· Facilitate incident/problem resolution

· Facilitate off-net circuit escalations

· Creation of change management tickets

· Change management facilitation

· Change management MOP documentation of predefined procedures

· Performing predefined change management procedures for the following:

o Customer-managed device

o Performing predefined change management procedures on wireless access networks

o Performing predefined change management procedures on fiber access networks

o Performing predefined change management procedures on network aggregation devices

· Perform in depth troubleshooting and network outage root cause analysis for the following:

o Wireless access: common and complex network incidents

o Fiber access: common and complex network incidents

o Network Aggregation: common and complex network incidents

o Network Core: common network incidents

· Maintain approved software revision for the following:

o Wireless access devices (radios, access points)

o Fiber access devices (ONTs)

o Residential managed CPE (Eeros)

o Commercial managed CPE (MikroTik)

o Fiber access shelf (OLT)

· Document common tasks and procedures

· Perform in-depth troubleshooting and network outage root cause analysis for the following - Research and update device configurations based on SOW:

o Wireless Access (AP)

o Fiber Access (ONT)

o Customer Managed Devices

o Fiber Access Shelf (OLT)

o Network Aggregation Devices

Qualifications

· Experience or education in Engineering, IT, Computer Science or a related field of study preferred.

· Strong analytical and problems solving skills

· A working understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, GPON and Active E fiber networks

· Ability to regularly interact with customers

· Work with a sense of urgency

· Able to multi-task with different issues and/or projects

· Strong attention to detail

Apply