Incident Problem Manager Jobs in Michigan (NOW HIRING)

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

What You'll be Doing:

Strategic Planning & Roadmap

• Develop and execute the infrastructure strategy and roadmap across compute, storage, cloud, edge, virtualization, mainframe, and database platforms.
• Align infrastructure investments, lifecycle plans, capacity needs, and modernization priorities with enterprise goals and annual planning cycles.
• Stay current on industry trends to keep Meijer's infrastructure secure, scalable, and competitive.

Infrastructure Operations & Delivery

• Own operational health, availability, performance, and service levels for enterprise infrastructure platforms.
• Oversee delivery of infrastructure projects and platform upgrades on time and within budget.
• Drive incident/problem management, automation, standardization, and continuous improvement across owned platforms.

Platform Management

• Oversee cloud infrastructure in GCP and Azure, including container platforms such as OpenShift, with appropriate security, governance, and cost controls.
• Manage enterprise storage, edge computing, virtual desktop, mainframe, and database administration environments.
• Guide hybrid infrastructure strategy and workload placement across on-premises and cloud environments.

Leadership & Talent Development

• Lead, mentor, and develop a multi-disciplinary team of infrastructure engineers, architects, and leaders.
• Build organizational capability and foster a culture of accountability, collaboration, service ownership, innovation, and continuous improvement.

Financial, Vendor & Risk Management

• Own infrastructure operating and capital budget planning, including lifecycle investments, cloud consumption, licensing, and cost optimization.
• Manage strategic vendor, managed service, hardware, software, and cloud partnerships to ensure service performance and value realization.
• Partner with Finance, Procurement, Security, and Risk teams on investment planning, compliance, audit readiness, and risk mitigation.

Security, Compliance & Resiliency

• Partner with Security to meet infrastructure security, access, patching, vulnerability, monitoring, and compliance expectations.
• Own business continuity, disaster recovery, and resiliency planning for core infrastructure platforms.
• Communicate operational risks, service issues, and lifecycle concerns to appropriate stakeholders.

Collaboration and Communication

• Partner with Network & Communications, Cloud, Security, Service Operations, Strategy & Architecture, and business teams to deliver end-to-end infrastructure outcomes.
• Communicate strategies, plans, risks, and status updates clearly to stakeholders at all levels.
• Build trusted relationships with technology, business, finance, procurement, and vendor partners.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 12+ years' experience in infrastructure, cloud, or platform operations in a large enterprise environment.
• 7+ years leading technical teams, including senior manager or director-level responsibilities.
• Extensive experience managing enterprise infrastructure platforms, including Windows, Linux, cloud, virtualization, storage, containers, automation, mainframe, and database environments.
• Proven experience managing large technical teams, concurrent delivery initiatives, budgets, vendor relationships, platform lifecycle planning, disaster recovery, and operational risk.
• Strategic thinker with strong executive communication skills across operations, delivery, financial stewardship, risk management, and long-term planning.

Preferred Qualifications

• Experience in retail, distribution, supply chain, or other large multi-site enterprise environments.
• Experience with ITIL, service management, infrastructure automation, FinOps, or modernization.
• Experience leading business continuity, disaster recovery, audit, compliance, or technology risk activities.