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Incident Problem Manager Jobs in Georgia (NOW HIRING)

Synovus

IT Delivery Manager - Financial Systems

Atlanta, GA · On-site

$91K - $112K/yr

Responsibilities : • Lead day‑to‑day support operations for Finance technology platforms, ensuring system stability, availability, and SLA compliance. • Manage incident, problem, and change ...

Central Business Solutions Inc.

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

Central Business Solutions

DB2 LUW DBA

Atlanta, GA · On-site

... Incident/Problem Management duties to comply with IT policies and procedures. • Report progress on a weekly basis of status on all assigned work tasks in a written report. • Ability to work ...

Absolics Inc

IT & Security MIS Manager

Covington, GA · On-site

$100K - $150K/yr

Proven ability to operate enterprise systems (ERP and collaboration platforms) with strong incident/problem/change management discipline * Strong understanding of end-to-end business processes and ...

Absolics Inc

IT & Security MIS Manager

Covington, GA

$100K - $150K/yr

Proven ability to operate enterprise systems (ERP and collaboration platforms) with strong incident/problem/change management discipline * Strong understanding of end-to-end business processes and ...

Absolics Inc

IT & Security MIS Manager

Covington, GA

$100K - $150K/yr

Proven ability to operate enterprise systems (ERP and collaboration platforms) with strong incident/problem/change management discipline * Strong understanding of end-to-end business processes and ...

Carlisle Companies, Inc.

Safety Manager

Acworth, GA · On-site

This includes managing programs to prevent injuries, health impairments, and collaborate with site ... Lead, track, and review all site level incident problem solving for complete root causes, trends ...

CARLISLE COMPANIES

Safety Manager

Acworth, GA · On-site

This includes managing programs to prevent injuries, health impairments, and collaborate with site ... Lead, track, and review all site level incident problem solving for complete root causes, trends ...

Flexential

Incident Response Analyst I

Alpharetta, GA · Hybrid

$24 - $27/hr

Good organization, time management, and prioritization * Ability to troubleshoot and think ... No problem! We are looking for candidates who possess unique skills that set them apart from the ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Georgia? For Incident Problem Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Georgia look for? The top searched job categories for Incident Problem Manager jobs in Georgia are:
What cities in Georgia are hiring for Incident Problem Manager jobs? Cities in Georgia with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
IT Delivery Manager - Financial Systems

IT Delivery Manager - Financial Systems

Synovus

Atlanta, GA • On-site

$91K - $112K/yr

Full-time

Re-posted 7 days ago

Synovus rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

9th of 149 rated banks

Job description

Job Summary:
Synovus is a financial services company seeking an IT Delivery Manager to lead the delivery and support of key financial technology platforms. This role involves overseeing operations, managing incident processes, and collaborating with various teams to ensure stable operations and successful deployment of new capabilities.
Responsibilities:
• Lead day‑to‑day support operations for Finance technology platforms, ensuring system stability, availability, and SLA compliance.
• Manage incident, problem, and change management processes, working closely with internal teams and external partners.
• Develop KPIs and dashboards to monitor system performance and operational health.
• Ensure compliance with regulatory, audit, and security requirements within Finance IT systems.
• Serve as the primary IT owner for Oracle ERP Financials, overseeing configuration, enhancements, integrations, and releases.
• Partner with Finance leadership to shape the ERP roadmap and ensure alignment with business strategy.
• Coordinate cross-functional delivery teams to plan and execute upgrades, patches, and new capabilities.
• Oversee the delivery lifecycle for Accounting Hub and FDI project, from requirements through deployment and stabilization.
• Lead design workshops, ensuring alignment with Synovus accounting policies, data models, and reporting needs.
• Manage vendor resources, integrators, and internal SMEs to ensure successful and timely delivery.
• Ensure seamless data flow and integration across Finance platforms and downstream systems.
• Lead the consolidation and rationalization of multiple AP and Fixed Asset platforms into a unified, scalable solution.
• Define migration strategy, data quality approach, timeline, and change management plans.
• Work closely with Finance functional leadership to streamline processes and enhance operational efficiency through technology.
• Manage a team of analysts, developers, and vendor partners supporting Finance technology.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Act as a trusted advisor to Finance leadership, translating business needs into technology solutions.
• Communicate status, risks, and dependencies to executive stakeholders with clarity and transparency.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Finance, Accounting, or related field.
• 7 plus years of experience in IT delivery or systems management, with a focus on Finance applications
• 5 plus years of hands-on experience with Oracle ERP Financials (Fusion Cloud or EBS).
• Demonstrated experience managing BAU support operations in a complex enterprise environment.
• Proven track record delivering large-scale Finance system implementations.
• Strong understanding of accounting processes, financial data flows, and regulatory requirements.
• Experience managing vendors, system integrators, and cross-functional delivery teams.
• Excellent communication, project management, and problem-solving skills.
Preferred:
• Experience with Oracle Accounting Hub and/or FDI.
• Prior experience in banking or financial services.
• PMP, ITIL, or Agile certification.
• Experience driving platform consolidations or modernization initiatives.
Company:
Synovus is a financial services company that provides commercial banking, retail banking, investment, and mortgage services. It is a sub-organization of Pinnacle Financial Partners. Founded in 1888, the company is headquartered in Columbus, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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