System Admin
Atlanta, GA · On-site
... incident/problem management Ability to work independently and troubleshoot issues in the application runtime environment. Excellent verbal and written skills. Technical Skills Required Experience in ...
System Admin
Atlanta, GA · On-site
... incident/problem management Ability to work independently and troubleshoot issues in the application runtime environment. Excellent verbal and written skills. Technical Skills Required Experience in ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: * Capture ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: * Capture ...
Computer Operator (Data Centre)
Atlanta, GA · On-site
$30/hr
Experience with Incident/Problem Management policies, procedures, and software. Experience with Asset Management policies, procedures, and software. Experience with Networks, such as LAN/WAN, MPLS ...
Quick apply
Computer Operator (Data Centre)
Atlanta, GA · On-site
$30/hr
Experience with Incident/Problem Management policies, procedures, and software. Experience with Asset Management policies, procedures, and software. Experience with Networks, such as LAN/WAN, MPLS ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: Capture ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: Capture ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: * Capture ...
Understanding of the foundational principles of ITIL along with the underlining metrics associated to Incident, Problem, Change and Release Management required. Key Responsibilities: * Capture ...
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Service Manager
Atlanta, GA · On-site
$65K - $115K/yr
Lead incident, problem, change, and release management activities, driving timely resolution of issues and successful production deployments. * Monitor application health, performance metrics, and ...
Service Manager
Atlanta, GA · On-site
$65K - $115K/yr
Lead incident, problem, change, and release management activities, driving timely resolution of issues and successful production deployments. * Monitor application health, performance metrics, and ...
Delivery Manager
Atlanta, GA · On-site
$120 - $160/hr
Strong ITIL/ITSM process expertise (Incident Problem Change Management) * Experience with service management tools (ServiceNow & Jira ) * Knowledge and experience with Cognizant ATK solutions and ...
Delivery Manager
Atlanta, GA · On-site
$120 - $160/hr
Strong ITIL/ITSM process expertise (Incident Problem Change Management) * Experience with service management tools (ServiceNow & Jira ) * Knowledge and experience with Cognizant ATK solutions and ...
Executive Support Windows
Atlanta, GA · On-site
$36K - $45K/yr
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...
Executive Support Windows
Atlanta, GA · On-site
$36K - $45K/yr
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...
Your Job As an Incident Management Specialist (IMS), you will be a part of a team that provides a ... Your technical skills will need to be complemented with strong soft skills in problem ownership ...
Your Job As an Incident Management Specialist (IMS), you will be a part of a team that provides a ... Your technical skills will need to be complemented with strong soft skills in problem ownership ...
Application Management Service Technician
Duluth, GA · On-site
$35/hr
Incident & Problem Management * Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs)
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Application Management Service Technician
Duluth, GA · On-site
$35/hr
Incident & Problem Management * Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs)
Implement and improve ITIL-aligned processes (incident, problem, change, and release management). Team Management: * Lead a global support team of 100+ professionals including L1, L2, L3 support ...
Quick apply
Implement and improve ITIL-aligned processes (incident, problem, change, and release management). Team Management: * Lead a global support team of 100+ professionals including L1, L2, L3 support ...
Production Support (Devops Engineer)
Atlanta, GA · On-site
$40.50 - $52.75/hr
Manage incident, problem, and release management processes following ITIL best practices. * Review logs, system alerts, and performance metrics to proactively identify and address potential issues.
Production Support (Devops Engineer)
Atlanta, GA · On-site
$40.50 - $52.75/hr
Manage incident, problem, and release management processes following ITIL best practices. * Review logs, system alerts, and performance metrics to proactively identify and address potential issues.
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
Direct Express Operations - Client Experience Specialist
Alpharetta, GA · On-site
$59K - $102K/yr
You will manage vendor performance, drive incident/problem management through root-cause analysis, and lead operating rhythms such as service reviews and performance reporting. You will help set ...
Direct Express Operations - Client Experience Specialist
Alpharetta, GA · On-site
$59K - $102K/yr
You will manage vendor performance, drive incident/problem management through root-cause analysis, and lead operating rhythms such as service reviews and performance reporting. You will help set ...
Senior Analyst, Systems Operations
Atlanta, GA · On-site
$90 - $120/hr
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
Senior Analyst, Systems Operations
Atlanta, GA · On-site
$90 - $120/hr
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
Establish and reinforce best practices for Incident, Problem, and Change Management within ServiceNow * Lead large operational projects independently, providing structured, concise status updates to ...
ServiceNow Architect
Alpharetta, GA · On-site
$69.50 - $87.50/hr
Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ... Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.). * Expertise in ServiceNow ...
ServiceNow Architect
Alpharetta, GA · On-site
$69.50 - $87.50/hr
Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ... Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.). * Expertise in ServiceNow ...
Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation. * Monitor platform health, KPIs, and operational dashboards; drive readiness reviews ...
Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation. * Monitor platform health, KPIs, and operational dashboards; drive readiness reviews ...
Incident Problem Manager information
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What are popular job titles related to Incident Problem Manager jobs in Georgia?
For Incident Problem Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Georgia look for?
The top searched job categories for Incident Problem Manager jobs in Georgia are:
What cities in Georgia are hiring for Incident Problem Manager jobs?
Cities in Georgia with the most Incident Problem Manager job openings:
Job description
Company Description
Vignesh
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Direct Phone: (661) 367 8000 Ext.405 | Email: vignesh.c @ krgtech.com
Job Description
System Administration background in Unix/Linux environments
Experience working with/supporting monitoring applications including Apica, NimSoft, AppDynamics and Splunk. AppDynamics experience is a must have.
Strong technical background in system engineering, tools and understanding of application architecture
Thorough understanding of databases, web server/load balancing and Application server is required. Oracle/Mongo/WebSphere/Tomcat
Demonstrate ability to manage and drive multiple projects within a dynamic environment
Experience in a global, multi-site, multi-function shared services environment is preferred
Background in incident/problem management
Ability to work independently and troubleshoot issues in the application runtime environment.
Excellent verbal and written skills.
Technical Skills Required
Experience in system administration role in a Unix and Middleware capacity
Experience with diagnostics tools used for enterprise monitoring to identify root cause like NimSoft (CA-UIM), Apica, AppDynamics and Splunk
Proficient in scripting languages including shell, Python and use of regular expressions
Experience with Release management
Experience with the following environments/languages Java, Midrange, X86
Experience with multiple protocols like HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
Experience working in DevOps, MicroServices environment in an operational capacity
Exposure with the following tools/applications: Kafka, Zookeeper, Eureka
Exposure supporting/monitoring applications in a Software as a Service (SaaS) model
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003