Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.). * Define project scope, objectives, timelines, deliverables, and resource plans.
Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.). * Define project scope, objectives, timelines, deliverables, and resource plans.
Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.). * Define project scope, objectives, timelines, deliverables, and resource plans.
Quick apply
Lead end-to-end ITIL implementation projects (Incident, Problem, Change, Release, Service Request, CMDB, etc.). * Define project scope, objectives, timelines, deliverables, and resource plans.
... incident/problem management, and coordinating across multiple support teams. Preferred Qualifications • Familiarity with compliance/security frameworks and server hardening concepts (e.g ...
... incident/problem management, and coordinating across multiple support teams. Preferred Qualifications • Familiarity with compliance/security frameworks and server hardening concepts (e.g ...
Incident & Problem Management Lead cross-functional incident recovery efforts in partnership with Incident Management, engineering teams, infrastructure, and business stakeholders. Ensure timely root ...
Incident & Problem Management Lead cross-functional incident recovery efforts in partnership with Incident Management, engineering teams, infrastructure, and business stakeholders. Ensure timely root ...
Incident & Problem Management Lead cross-functional incident recovery efforts in partnership with Incident Management, engineering teams, infrastructure, and business stakeholders. Ensure timely root ...
Incident & Problem Management Lead cross-functional incident recovery efforts in partnership with Incident Management, engineering teams, infrastructure, and business stakeholders. Ensure timely root ...
Application Management Service Technician
Duluth, GA · On-site
$35/hr
Incident & Problem Management * Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs)
Quick apply
Application Management Service Technician
Duluth, GA · On-site
$35/hr
Incident & Problem Management * Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs)
Executive Support Windows
Atlanta, GA · On-site
$36K - $45K/yr
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...
Executive Support Windows
Atlanta, GA · On-site
$36K - $45K/yr
Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. * Coordinate change, release, and problem management processes ...
ServiceNow Administrator
Atlanta, GA · On-site
$80K/yr
Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows. * Provide technical leadership ...
ServiceNow Administrator
Atlanta, GA · On-site
$80K/yr
Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows. * Provide technical leadership ...
Customer Success Manager
Atlanta, GA · On-site
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Your proactive communication, excellent time management and problem-solving skills, and ability to ...
Quick apply
Customer Success Manager
Atlanta, GA · On-site
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Your proactive communication, excellent time management and problem-solving skills, and ability to ...
You will manage vendor performance, drive incident/problem management through root-cause analysis, and lead operating rhythms such as service reviews and performance reporting. You will help set ...
You will manage vendor performance, drive incident/problem management through root-cause analysis, and lead operating rhythms such as service reviews and performance reporting. You will help set ...
Customer Success Manager
Alpharetta, GA · On-site
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Your proactive communication, excellent time management and problem-solving skills, and ability to ...
Quick apply
Customer Success Manager
Alpharetta, GA · On-site
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 ... Your proactive communication, excellent time management and problem-solving skills, and ability to ...
... incident, problem, change, and release management). Team Management: • Lead a global support team of 100+ professionals including L1, L2, L3 support engineers, leads, and managers • Foster a ...
Quick apply
... incident, problem, change, and release management). Team Management: • Lead a global support team of 100+ professionals including L1, L2, L3 support engineers, leads, and managers • Foster a ...
ServiceNow Architect
Alpharetta, GA · On-site
$69.50 - $87.50/hr
Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ... Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.). * Expertise in ServiceNow ...
ServiceNow Architect
Alpharetta, GA · On-site
$69.50 - $87.50/hr
Understand business needs, define ITSM processes (Incident, Problem, Change, etc.), and map them to ... Deep knowledge of ServiceNow modules (ITSM, CMDB, Discovery, etc.). * Expertise in ServiceNow ...
GA DOL Computer Operator 2
Atlanta, GA · On-site
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
GA DOL Computer Operator 2
Atlanta, GA · On-site
Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...
Incident & Problem Management * Troubleshoot and resolve application, infrastructure, and performance-related issues. * Support end users by investigating and resolving application incidents.
Incident & Problem Management * Troubleshoot and resolve application, infrastructure, and performance-related issues. * Support end users by investigating and resolving application incidents.
Service Desk Manager
Atlanta, GA · On-site
$70K - $80K/yr
Strong knowledge of ITIL practices (Incident, Problem, Change, and Service Request Management) * Hands-on experience with ServiceNow or similar ITSM platforms, including reporting and workflow ...
Service Desk Manager
Atlanta, GA · On-site
$70K - $80K/yr
Strong knowledge of ITIL practices (Incident, Problem, Change, and Service Request Management) * Hands-on experience with ServiceNow or similar ITSM platforms, including reporting and workflow ...
Senior Global Access Management Analyst
Savannah, GA · On-site
$82K - $108K/yr
... Incident, Problem, and Change Management). ITIL V3 Foundation certification preferred. 3. Good understanding of Information Security Standards. 4. Demonstrated knowledge and skills operating ...
Senior Global Access Management Analyst
Savannah, GA · On-site
$82K - $108K/yr
... Incident, Problem, and Change Management). ITIL V3 Foundation certification preferred. 3. Good understanding of Information Security Standards. 4. Demonstrated knowledge and skills operating ...
DECAL Project Manager
Atlanta, GA · On-site
$94K - $112K/yr
... Incident & Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong ...
DECAL Project Manager
Atlanta, GA · On-site
$94K - $112K/yr
... Incident & Problem Management. • Proficiency in Test Planning (System, UAT, Integration, Regression, Performance). • Proven ability in Cross-Functional Team Leadership & Collaboration. • Strong ...
Senior Global Access Management Analyst
$82K - $108K/yr
... Incident, Problem, and Change Management). ITIL V3 Foundation certification preferred. 3. Good understanding of Information Security Standards. 4. Demonstrated knowledge and skills operating ...
Senior Global Access Management Analyst
$82K - $108K/yr
... Incident, Problem, and Change Management). ITIL V3 Foundation certification preferred. 3. Good understanding of Information Security Standards. 4. Demonstrated knowledge and skills operating ...
Incident Problem Manager information
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Georgia? For Incident Problem Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Georgia look for? The top searched job categories for Incident Problem Manager jobs in Georgia are:
What cities in Georgia are hiring for Incident Problem Manager jobs? Cities in Georgia with the most Incident Problem Manager job openings:
Full-time
Re-posted 20 days ago
Job description
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Completion of either a two-year certificate/degree from a college, university, or technical school in an IT field or equivalent work experience in IT.
Required
0
Experience as Computer Operator in a large Data Center.
Required
2
Years
Experience with a Network Operations Center (NOC).
Required
2
Years
Experience with Production Control.
Required
2
Years
Experience with Control-M.
Required
2
Years
Experience with TPE/BPE Manager.
Required
2
Years
Experience with security in a Data Center.
Required
2
Years
Experience with Heating, Ventilation, and Air Conditioning (HVAC) in a Data Center.
Required
2
Years
Experience with electrical power in a Data Center including generators and Uninterruptible Power Supplies (UPS).
Required
2
Years
Experience with a raised floor in a Data Center.
Required
2
Years
Experience with fire detection and fire suppression systems in a Data Center.
Required
2
Years
Experience with Change Management policies, procedures, and software.
Required
2
Years
Experience with Incident/Problem Management policies, procedures, and software.
Required
2
Years
Experience with Asset Management policies, procedures, and software.
Required
2
Years
Experience with Networks, such as LAN/WAN, MPLS, TCP/IP, and SNA.
Required
2
Years
Experience with Microsoft Office.
Required
2
Years
Experience with Information Technology Infrastructure Library (ITIL).
Required
2
Years
Experience with automated job schedulers.
Required
2
Years
Experience with hardware/software maintenance contracts.
Required
2
Years
Experience with Business Continuity and Disaster Recovery.
Required
2
Years
Experience with State and/or Federal government.
Desired
2
Years
Experience with distributed servers running AIX, LINUX, and Windows.
Required
2
Years
Skill
Required /Desired
Amount
of Experience
Completion of either a two-year certificate/degree from a college, university, or technical school in an IT field or equivalent work experience in IT.
Required
0
Experience as Computer Operator in a large Data Center.
Required
2
Years
Experience with a Network Operations Center (NOC).
Required
2
Years
Experience with Production Control.
Required
2
Years
Experience with Control-M.
Required
2
Years
Experience with TPE/BPE Manager.
Required
2
Years
Experience with security in a Data Center.
Required
2
Years
Experience with Heating, Ventilation, and Air Conditioning (HVAC) in a Data Center.
Required
2
Years
Experience with electrical power in a Data Center including generators and Uninterruptible Power Supplies (UPS).
Required
2
Years
Experience with a raised floor in a Data Center.
Required
2
Years
Experience with fire detection and fire suppression systems in a Data Center.
Required
2
Years
Experience with Change Management policies, procedures, and software.
Required
2
Years
Experience with Incident/Problem Management policies, procedures, and software.
Required
2
Years
Experience with Asset Management policies, procedures, and software.
Required
2
Years
Experience with Networks, such as LAN/WAN, MPLS, TCP/IP, and SNA.
Required
2
Years
Experience with Microsoft Office.
Required
2
Years
Experience with Information Technology Infrastructure Library (ITIL).
Required
2
Years
Experience with automated job schedulers.
Required
2
Years
Experience with hardware/software maintenance contracts.
Required
2
Years
Experience with Business Continuity and Disaster Recovery.
Required
2
Years
Experience with State and/or Federal government.
Desired
2
Years
Experience with distributed servers running AIX, LINUX, and Windows.
Required
2
Years