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Inbox Manager Jobs in Minnesota (NOW HIRING)

BI Worldwide

Account Manager

Edina, MN · On-site

$78K - $82K/yr

Jump for joy when the deliverable you were asking for is in your inbox. You review for accuracy and it looks good; you send on to client while happy dancing. * High five the Account Manager you sit ...

Osaic

Sr. IA Support Specialist

Oakdale, MN · Hybrid

$62K/yr

Support and manage Level 2 communication channels, including the L2 inbox , IA Support Group inbox , and escalation requests from Financial Professionals * Practice de-escalation abilities and ...

Osaic

Sr. IA Support Specialist

Oakdale, MN · Hybrid

$62K/yr

Support and manage Level 2 communication channels, including the L2 inbox , IA Support Group inbox , and escalation requests from Financial Professionals * Practice de-escalation abilities and ...

Osaic

Sr. IA Support Specialist

Oakdale, MN · On-site

$62K/yr

Support and manage Level 2 communication channels, including the L2 inbox , IA Support Group inbox , and escalation requests from Financial Professionals * Practice de-escalation abilities and ...

Northwestern Mutual

Executive Assistant

Minneapolis, MN · On-site

$60K - $80K/yr

Manage calendar and email inbox for wealth management advisor * Schedule client meetings * Manage client experience * Keep electronic files organized * Update and maintain CRM system * Coordinate all ...

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Inbox Manager information

What is the difference between Inbox Manager vs Customer Service Representative?

AspectInbox ManagerCustomer Service Representative
Primary RoleOversees email and message management, ensuring timely responses and organizationHandles customer inquiries, provides support, and resolves issues via various communication channels
Required SkillsEmail management, organization, communication, multitaskingCommunication, problem-solving, customer service skills
Work EnvironmentOffice or remote, focused on digital communicationOffice or call center, direct customer interaction
Common Industry UsageBusiness, e-commerce, tech companiesRetail, service industries, tech support

While both roles involve communication management, the Inbox Manager primarily focuses on organizing and managing email and message flow within an organization, whereas the Customer Service Representative directly interacts with customers to resolve issues and provide support. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an inbox manager, and why are they important?

To thrive as an Inbox Manager, you need strong organizational skills, attention to detail, and experience with email management, often supported by familiarity with customer service or administrative backgrounds. Proficiency with email clients (such as Gmail or Outlook), automation tools (like Zapier), and ticketing or CRM systems is typically required. Excellent communication, prioritization, and problem-solving skills help you stand out in managing high volumes of correspondence. These skills ensure efficient workflow, timely responses, and enhanced client or team satisfaction through seamless inbox operations.

How does an inbox manager effectively prioritize and respond to high volumes of email communication?

Inbox Managers often face the challenge of sorting through large volumes of emails daily. To handle this efficiently, they typically use a combination of email management tools, filters, and labeling systems to prioritize urgent and important messages. Regular coordination with key stakeholders helps clarify priorities and ensures timely responses. Strong organizational skills and the ability to quickly assess the relevance and urgency of messages are crucial to maintaining smooth communication flows and supporting executive or team productivity.

What is an inbox manager?

Inbox Managers are professionals responsible for organizing, monitoring, and responding to emails and messages for individuals or organizations. Their main tasks include sorting incoming messages, prioritizing urgent communications, drafting responses, and ensuring that important emails are followed up on promptly. Inbox Managers help improve productivity by reducing email clutter and streamlining communication processes. They often use specialized tools and techniques to manage multiple inboxes efficiently.
What are popular job titles related to Inbox Manager jobs in Minnesota? For Inbox Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Inbox Manager jobs in Minnesota look for? The top searched job categories for Inbox Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Inbox Manager jobs? Cities in Minnesota with the most Inbox Manager job openings:
Inbox Manager jobs near you
Infographic showing various Inbox Manager job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Account Manager

BI Worldwide

Edina, MN • On-site

$78K - $82K/yr

Full-time

Re-posted 10 days ago

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.
Our Event Management -- Incentives team in Event Solutions, is seeking interest for an Account Manager to join the team.
WORDS THAT DESCRIBE EVERYONE AT BIW: Passionate. Curious. Helpful. And in it for the long haul.
WORDS THAT DESCRIBE YOU IN THIS ROLE: Go-getter. Taskmaster. People person. Happen maker.
Sound like you? Keep reading!
When it comes to the big picture, here is what you can expect:
  • You'll proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our clients.
  • You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
  • You'll produce detailed documentation throughout the project lifecycle.
  • You'll be an advocate for customers within BIW.
  • You'll embrace and lead change to increase program effectiveness and better serve customers.
  • You'll drive growth on existing accounts and programs.
  • You'll travel to worldwide destinations for site inspections and/or event operation, as necessary (about 15% of time).

Your skills and abilities:
  • You're clear, concise, and confident--whether it's via email, in-person, or over the phone.
  • You build and maintain strong relationships (there are some wicked awesome people here).
  • You use proven project management methods and tools to implement programs on time and on budget.
  • You can prioritize and manage multiple accounts, programs, and responsibilities effectively.
  • You inspire account team members to always meet their commitments while maintaining quality.
  • You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
  • You apply critical thinking, resourcefulness, and leadership to account teams.
  • And of course... you handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials:
  • A Bachelor's degree is required; Event Management, Hospitality or related field preferred.
  • 3+ years related business experience in a client-facing role.

Wondering what an average day looks like for an Account Manager? No two days are exactly alike, but you might...
  • Work with your sales and implementation teams to strategize on an agenda for a call with your favorite Fortune 500 client (but they're all your favorite).
  • Review timelines and remind the team that a specific deliverable is due by EOD.
  • Send a recognition to that super helpful team member for their support yesterday.
  • Follow up with that client who wants to talk 1-on-1 about some new direction she has regarding her awards evening.
  • Plan the menu for the welcome night reception and select fun décor items that enhance the overall evening theme.
  • Review transportation, entertainment and activity choices with preferred suppliers and negotiate final pricing.
  • Write engaging communication copy with event detail for mailings and registration website.
  • Collaborate with business units in an implementation meeting where you ask smart questions to integrate solutions for the team.
  • Review with client an updated budget that reflects all the great decisions made throughout the life of the event.
  • Jump for joy when the deliverable you were asking for is in your inbox. You review for accuracy and it looks good; you send on to client while happy dancing.
  • High five the Account Manager you sit next to and look forward to doing something new and different again tomorrow.

If you made it this far and you're still nodding, we hope you apply.
Base Salary Range: $78,000 to $82,000. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

Apply