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Inbound Service Representative Jobs (NOW HIRING)

Afni

Inbound Customer Service Representative

As a Customer Service Representative, you'll respond to telephone inquiries regarding customer ... Deliver world-class customer service by responding to inbound calls; providing product knowledge ...

Tempo Air

Customer Service Representative

Irving, TX · On-site

$18 - $21/wk

Tempo's Customer Service Representative is a top-notch, first impression specialist that is ... Answer and schedule inbound service calls. Opens customer accounts by recording account information.

Afni

Inbound Customer Service Representative

Remote Customer Service Representative As a Customer Service Representative, you'll respond to ... Deliver world-class customer service by responding to inbound calls; providing product knowledge ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17 - $17.50/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

Afni

Inbound Customer Service Representative

Tucson, AZ · On-site

$17/hr

This position is for wireless customer service, where you will handle inbound calls from customers ... What are the qualifications to be a Customer Service Representative at Afni? * Six months of ...

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Inbound Service Representative information

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$26

How much do inbound service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for inbound service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound service representative?

Inbound Service Representatives are customer service professionals who handle incoming calls, emails, or messages from customers seeking assistance, information, or support. Their main responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. They work in various industries, such as retail, telecommunications, and banking, ensuring customer satisfaction by delivering prompt and effective service. Inbound Service Representatives typically work in call centers or remote environments and are trained to handle a wide range of customer inquiries.

What are the key skills and qualifications needed to thrive as an inbound service representative?

To thrive as an Inbound Service Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, problem-solving, and a positive attitude are standout soft skills in this role. These skills ensure efficient customer issue resolution, high satisfaction rates, and effective team collaboration in a fast-paced service environment.

What are some common challenges inbound service representatives face when handling high call volumes, and how can they manage stress effectively?

Inbound Service Representatives often experience periods of high call volume, which can be stressful and require efficient time management. Common challenges include balancing customer satisfaction with speed, managing difficult or upset callers, and keeping up with system updates while multitasking. To manage stress, representatives are encouraged to take scheduled breaks, utilize scripts and resources to streamline responses, and seek support from supervisors or team members. Many organizations provide ongoing training and peer support to help representatives improve resilience and maintain a positive work environment.

What are popular job titles related to Inbound Service Representative jobs?

For Inbound Service Representative jobs, the most frequently searched job titles are:

Inbound Service Representative jobs near you

Customer Service Representative - HVAC Scheduling - Family-Owned Since 1971

Lees Summit, MO • On-site

First Mate Heating & Cooling
See more jobs at First Mate Heating & Coolingexternal

$15 - $20.50/hr

Full-time

PTO

Re-posted 5 days ago

Job description

Are you a calm, organized communicator who enjoys helping people and keeping things running smoothly?
We’re a locally owned residential HVAC company serving the Kansas City area since 1971, and we’re looking for a full-time Customer Service Representative (CSR) to join our team.
This is more than just answering phones. You’ll be the first impression for our customers and play an important role in keeping our service schedule organized and our technicians moving efficiently.
You’ll work closely with our office team and field technicians to ensure customers receive fast, professional service.
What You’ll Do

  • Answer inbound service calls from customers with professionalism and empathy
  • Schedule HVAC service and maintenance appointments efficiently
  • Communicate clearly with customers about scheduling and expectations
  • Enter accurate customer information and job notes in our system
  • Coordinate appointment confirmations and rescheduling when needed
  • Assist customers with maintenance plans and membership scheduling
  • Support technicians and office staff with basic customer communication
  • Help keep the office organized and running smoothly during busy seasons


What Makes Someone Great in This Role

  • Strong attention to detail
  • Calm and confident in a fast-paced environment
  • Friendly, professional phone communication
  • Organized and able to manage multiple tasks at once
  • Comfortable learning software systems and technology
  • Team-first mindset with a willingness to help where needed
  • Reliable and dependable


Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.
Compensation

  • Competitive hourly pay based on experience
  • Performance incentives and bonus opportunities
  • Stable year-round employment with a growing company

Benefits

  • Paid time off
  • Supportive team environment
  • Opportunity to grow with a long-standing local company
  • Hands-on experience in real-world operations