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Inbound Service Representative Jobs (NOW HIRING)

Elgin Toyota

BDC Service Representative

Streamwood, IL

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... Respond promptly and professionally to inbound service inquiries via phone, email, text, and online ...

Gillman Companies

Service BDC Customer Service Rep

Houston, TX · On-site

$14.75 - $19/hr

Service BDC Customer Service Rep - Gillman Subaru The Gillman Companies is an established group of ... Receives inbound client calls for service related issues * Facilitates specific appointments for ...

Elgin Toyota

BDC Service Representative

Streamwood, IL · On-site

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... Respond promptly and professionally to inbound service inquiries via phone, email, text, and online ...

Elgin Toyota

BDC Service Representative

Streamwood, IL

$14.75 - $19.75/hr

BDC Service Representative Drive Your Career Forward with Bob Loquercio Auto Group Award-Winning ... Respond promptly and professionally to inbound service inquiries via phone, email, text, and online ...

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

The CSR is responsible for managing inbound service requests, collaborating with internal teams and third-party providers, monitoring service quality and customer satisfaction, and identifying ...

ITW Hobart Service

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

The CSR is responsible for managing inbound service requests, collaborating with internal teams and third-party providers, monitoring service quality and customer satisfaction, and identifying ...

Illinois Tool Works

Customer Service Representative

Troy, OH · On-site

$14.75 - $20/hr

The CSR is responsible for managing inbound service requests, collaborating with internal teams and third-party providers, monitoring service quality and customer satisfaction, and identifying ...

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Inbound Service Representative information

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How much do inbound service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for inbound service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an inbound service representative?

Inbound Service Representatives are customer service professionals who handle incoming calls, emails, or messages from customers seeking assistance, information, or support. Their main responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. They work in various industries, such as retail, telecommunications, and banking, ensuring customer satisfaction by delivering prompt and effective service. Inbound Service Representatives typically work in call centers or remote environments and are trained to handle a wide range of customer inquiries.

What are the key skills and qualifications needed to thrive as an inbound service representative?

To thrive as an Inbound Service Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, problem-solving, and a positive attitude are standout soft skills in this role. These skills ensure efficient customer issue resolution, high satisfaction rates, and effective team collaboration in a fast-paced service environment.

What are some common challenges inbound service representatives face when handling high call volumes, and how can they manage stress effectively?

Inbound Service Representatives often experience periods of high call volume, which can be stressful and require efficient time management. Common challenges include balancing customer satisfaction with speed, managing difficult or upset callers, and keeping up with system updates while multitasking. To manage stress, representatives are encouraged to take scheduled breaks, utilize scripts and resources to streamline responses, and seek support from supervisors or team members. Many organizations provide ongoing training and peer support to help representatives improve resilience and maintain a positive work environment.

What are popular job titles related to Inbound Service Representative jobs?

For Inbound Service Representative jobs, the most frequently searched job titles are:

Inbound Service Representative jobs near you

BDC Service Representative

Streamwood, IL

Elgin Toyota
Motor Vehicle Manufacturing • 1 - 10 employees
Learn more about Elgin Toyotaexternal

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

BDC Service Representative

Drive Your Career Forward with Bob Loquercio Auto Group

Award-Winning Bob Loquercio Auto Group is seeking a motivated, customer-focused, and self-driven individual to join our team as a BDC Service Representative. If you thrive in a fast-paced environment, enjoy helping customers, and are looking for an opportunity to build a long-term career with a growing automotive group, we want to hear from you.

As a BDC Service Representative, you will serve as the first point of contact for service customers, helping to schedule appointments, follow up on service needs, and deliver an exceptional customer experience through phone, email, text, and online communications.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Savings Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Employee Discounts on Products and Services
  • Flexible Scheduling
  • Work-Life Balance
  • Career Advancement Opportunities
  • Paid Training
Responsibilities
  • Respond promptly and professionally to inbound service inquiries via phone, email, text, and online channels.
  • Schedule and confirm service appointments for customers.
  • Conduct outbound calls to customers regarding service reminders, declined services, maintenance recommendations, and follow-up campaigns.
  • Accurately enter and update customer information within the dealership CRM system.
  • Utilize dealership scripts, processes, and workflow tools to ensure a consistent customer experience.
  • Coordinate with Service Advisors and Service Managers to maximize appointment retention and service lane efficiency.
  • Follow up with customers after service visits to ensure satisfaction and encourage future business.
  • Manage appointment schedules and maintain strong communication with service department personnel.
  • Generate customer interest in recommended maintenance and service offerings.
  • Maintain detailed records and complete required reports in a timely manner.
  • Demonstrate professionalism, integrity, and a commitment to delivering exceptional customer service.
Qualifications
  • Previous experience in a customer service, call center, BDC, appointment setting, or automotive environment is preferred but not required.
  • Strong communication skills with the ability to build rapport over the phone and through digital communication.
  • Comfortable making both inbound and outbound customer calls.
  • Excellent organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Strong computer skills and experience with CRM systems is a plus.
  • Positive attitude, strong work ethic, and team-oriented mindset.
  • Automotive service experience is a plus but not required.
Why Bob Loquercio Auto Group?

Bob Loquercio Auto Group is one of the largest and most respected automotive groups in the Midwest. We are committed to investing in our employees through training, mentorship, and advancement opportunities. Join a company that values its people and provides the tools and support needed for long-term success.

Bob Loquercio Auto Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination and harassment of any kind.

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