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Inbound Sales Associate Jobs in Michigan (NOW HIRING)

AH Group

Inside Sales

Troy, MI · On-site

$60K - $65K/yr

About the Role AH Group is looking for a detail-oriented Inside Sales Associate to support our ... select inbound customer inquiries on routine requests, escalating complex or strategic items ...

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Inbound Sales Associate information

What is the difference between Inbound Sales Associate vs Customer Service Representative?

AspectInbound Sales AssociateCustomer Service Representative
Primary RoleSell products/services to inbound leadsAssist customers with inquiries and support
Skills NeededSales techniques, product knowledgeCommunication, problem-solving
Work EnvironmentSales-focused, target-drivenSupport-oriented, service-driven
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication skills

While both roles involve interacting with customers, an Inbound Sales Associate primarily focuses on converting inbound inquiries into sales, requiring sales skills and product knowledge. A Customer Service Representative handles support and problem resolution, emphasizing communication and customer satisfaction. The roles often overlap but serve different business functions.

What is an inbound sales associate?

Inbound Sales Associates are professionals who handle incoming customer inquiries, typically via phone, email, or online chat, with the goal of converting these leads into sales. They provide information about products or services, answer customer questions, and guide potential buyers through the purchasing process. Unlike outbound sales roles, inbound sales associates focus on customers who have already shown interest, making their approach more consultative and service-oriented. Their responsibilities also include maintaining customer records and meeting sales targets set by their organization.

What are common challenges faced by inbound sales associates, and how can they be overcome?

Inbound Sales Associates often encounter challenges such as handling high call volumes, addressing diverse customer needs, and meeting sales targets under tight deadlines. To overcome these, it’s important to develop strong product knowledge, active listening skills, and efficient time management. Regular training sessions, supportive team environments, and leveraging CRM tools can also help associates stay organized and improve conversion rates. Collaborating closely with marketing and customer service teams further enhances the ability to provide personalized solutions and exceed customer expectations.

What skills and qualifications are needed to thrive as an inbound sales associate?

To excel as an Inbound Sales Associate, you need strong communication skills, product knowledge, and basic sales techniques, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and sales tracking tools is typically required. Active listening, problem-solving, and a customer-focused attitude are standout soft skills in this role. These abilities are crucial for converting leads, building rapport, and achieving sales targets in a competitive environment.

Is inbound sales associate difficult?

Inbound sales associates typically find the role manageable as it involves assisting customers who initiate contact, focusing on communication and product knowledge. Success depends on strong interpersonal skills, product understanding, and the ability to handle rejection or objections, but it generally requires less cold outreach than outbound sales roles.
What are the most commonly searched types of Inbound Sales jobs in Michigan? The most popular types of Inbound Sales jobs in Michigan are:
What are popular job titles related to Inbound Sales Associate jobs in Michigan? For Inbound Sales Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Sales Associate jobs in Michigan look for? The top searched job categories for Inbound Sales Associate jobs in Michigan are:
What cities in Michigan are hiring for Inbound Sales Associate jobs? Cities in Michigan with the most Inbound Sales Associate job openings:
Inbound Sales Associate jobs near you
Infographic showing various Inbound Sales Associate job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Sales Representative

Depatie Fluid Power Company

Jackson, MI • On-site

Other

Re-posted 24 days ago

Job description

Description

Depatie is looking for a driven, technically sharp Outside Sales Representative to own and grow our Detroit territory. This is a high-impact, field-based role for a sales professional with deep roots in fluid power, hydraulics, and/or pneumatics - someone who can walk a shop floor, speak an engineer's language, and close meaningful deals.


You will be responsible for the full development and performance of your territory - from prospecting and pipeline management to proposal delivery and long-term account growth. If you thrive on autonomy, love solving complex application challenges, and are motivated by building lasting customer relationships, this role was made for you.

Requirements

Requirements

What You'll Do Territory Development & Sales Growth 

  • Own your territory's revenue performance - drive profitable sales growth through a consultative, solutions-based selling approach.
  • Research and identify prospective customers within your geography, evaluate sales potential against Depatie's capabilities, and build strategic account plans to win new business.
  • Identify, initiate, and close high-value, high-margin opportunities across new and existing accounts.
  • Maintain a consistent call schedule and manage a healthy opportunity funnel from first contact through close.
  • Follow up on inbound sales leads and advance them to closed-won status.

Account Management & Customer Relationships

  • Build and maintain strong relationships with engineers, procurement managers, and key decision-makers at target accounts.
  • Serve as a trusted technical resource - create and deliver proposal presentations, RFQ responses, and customer training sessions.
  • Promote, establish, and maintain bin/stocking programs with applicable accounts.
  • Review and recommend adjustments to reserved inventory to ensure customer satisfaction and minimize stockouts.
  • Create and maintain sales forecasts and revenue goals for all assigned accounts.

CRM & Operational Excellence

  • Maintain accurate and up-to-date customer and opportunity data within the Depatie CRM system (NetSuite).
  • Collaborate regularly with manufacturers' representatives, product specialists, and sales management to deepen product knowledge and sharpen your technical edge.
  • When applicable, participate in Depatie's Subject Matter Expert (SME) program to further develop and share expertise across the team.

Professional Growth

  • Actively pursue personal and professional development opportunities.
  • Travel within the Detroit territory and beyond for customer visits, training sessions, and industry events, including occasional overnights.

What We're Looking ForRequired Qualifications:

  • 3-7 years of technical sales or industry experience, preferably in hydraulics, pneumatics, or fluid power systems
  • High school diploma or equivalent
  • Proven ability to work independently, manage a territory, and self-direct daily activity
  • Strong consultative selling skills with a customer-first work ethic
  • Excellent verbal and written communication skills - comfortable presenting to technical and executive audiences alike
  • Solid problem-solving ability and high degree of business acumen
  • Proficiency with computer-based business systems and CRM platforms
  • Strong organizational skills and ability to manage multiple priorities simultaneously
  • Willingness to travel regularly throughout the Detroit metro area and surrounding region

Preferred Qualifications:

  • Technical certification or associate's/bachelor's degree in a related field (Fluid Power, Mechanical Engineering Technology, Industrial Distribution, or similar)
  • Hands-on experience with hydraulic system design, component selection, or application engineering
  • Familiarity with NetSuite or similar ERP/CRM systems
  • Existing relationships within the Detroit-area industrial, manufacturing, or OEM markets

Apply