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Inbound Sales Associate Jobs in Pontiac, MI (NOW HIRING)

Master Halco

Inside Sales Associate

Westland, MI · On-site

$25.50 - $30/hr

The Inside Sales Associates work on the phone and at our branch's counter desk to service ... Take inbound phone calls and emails from contractors and retail customers to process quotes and ...

FastSigns

Sales and Business Development

Livonia, MI · On-site

$50K - $70K/yr

As a Field Sales & New Business Development Associate, you'll be responsible for driving new revenue by developing relationships with local businesses and managing strategic inbound leads. You'll ...

AH Group

Inside Sales

Troy, MI · On-site

$60K - $65K/yr

About the Role AH Group is looking for a detail-oriented Inside Sales Associate to support our ... select inbound customer inquiries on routine requests, escalating complex or strategic items ...

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All JobsInbound Sales Associate JobsInbound Sales Associate Jobs in Pontiac, MI

Inbound Sales Associate information

See Pontiac, MI salary details

$8

$17

$32

How much do inbound sales associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for inbound sales associate in Pontiac, MI is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Inbound Sales Associate vs Customer Service Representative?

AspectInbound Sales AssociateCustomer Service Representative
Primary RoleSell products/services to inbound leadsAssist customers with inquiries and support
Skills NeededSales techniques, product knowledgeCommunication, problem-solving
Work EnvironmentSales-focused, target-drivenSupport-oriented, service-driven
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication skills

While both roles involve interacting with customers, an Inbound Sales Associate primarily focuses on converting inbound inquiries into sales, requiring sales skills and product knowledge. A Customer Service Representative handles support and problem resolution, emphasizing communication and customer satisfaction. The roles often overlap but serve different business functions.

What is an inbound sales associate?

Inbound Sales Associates are professionals who handle incoming customer inquiries, typically via phone, email, or online chat, with the goal of converting these leads into sales. They provide information about products or services, answer customer questions, and guide potential buyers through the purchasing process. Unlike outbound sales roles, inbound sales associates focus on customers who have already shown interest, making their approach more consultative and service-oriented. Their responsibilities also include maintaining customer records and meeting sales targets set by their organization.

What are common challenges faced by inbound sales associates, and how can they be overcome?

Inbound Sales Associates often encounter challenges such as handling high call volumes, addressing diverse customer needs, and meeting sales targets under tight deadlines. To overcome these, it’s important to develop strong product knowledge, active listening skills, and efficient time management. Regular training sessions, supportive team environments, and leveraging CRM tools can also help associates stay organized and improve conversion rates. Collaborating closely with marketing and customer service teams further enhances the ability to provide personalized solutions and exceed customer expectations.

What skills and qualifications are needed to thrive as an inbound sales associate?

To excel as an Inbound Sales Associate, you need strong communication skills, product knowledge, and basic sales techniques, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and sales tracking tools is typically required. Active listening, problem-solving, and a customer-focused attitude are standout soft skills in this role. These abilities are crucial for converting leads, building rapport, and achieving sales targets in a competitive environment.

Is inbound sales associate difficult?

Inbound sales associates typically find the role manageable as it involves assisting customers who initiate contact, focusing on communication and product knowledge. Success depends on strong interpersonal skills, product understanding, and the ability to handle rejection or objections, but it generally requires less cold outreach than outbound sales roles.
What cities near Pontiac, MI are hiring for Inbound Sales Associate jobs? Cities near Pontiac, MI with the most Inbound Sales Associate job openings:
Inbound Sales Associate jobs near you
Infographic showing various Inbound Sales Associate job openings in Pontiac, MI as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,315 per year, or $17.5 per hour.

Inside Sales Associate Manager

Hayes Handpiece Franchises, Inc.

Detroit, MI • Remote

$90K - $135K/yr

Full-time

Re-posted 6 days ago

Job description


Location: US Remote


JOB OVERVIEW:

The Inside Sales Associate Manager will develop and lead a high-performing inside sales team responsible for driving account service and product growth (Sales and GP $), expanding service and product customer penetration, and converting new customers. This role will oversee both inbound and outbound sales efforts, ensuring every customer interaction contributes to revenue, gross profit growth, and retention. The manager will coach and mentor a team of Direct Sales Representatives and Sr. Direct Sales Representatives, set sales strategies, and partner with marketing, MSO /operations, and leadership to execute growth campaigns. The Direct Sales Manager will also support Hayes Franchisee questions related to product and service training and mentoring.

KEY RESPONSIBILITIES:

  • Build, lead, motivate, and develop a team of Direct Sales Representatives and Sr. Direct Sales Representatives to meet and exceed sales targets
  • Design and implement outbound sales campaigns to acquire new accounts and reactivate churned customers
  • Oversee inbound sales calls, ensuring customer inquiries are converted into sales opportunities
  • Drive initiatives that maintain and grow ordering levels within assigned accounts while increasing product diversity
  • Collaborate with marketing and MSO/operations to execute campaigns, follow up on leads, and track performance
  • Partner with marketing to ensure sales messaging and customer education align with business priorities
  • Promote and integrate eCommerce solutions into the sales process to increase digital ordering adoption
  • Monitor and report on sales metrics, pipeline health, and overall team performance
  • Provide regular coaching, training, and performance feedback to develop the skills of each team member
  • Help represent the Sales team at trade shows and industry events, supporting lead generation and account development

SPECIFIC KNOWLEDGE & SKILLS:

  • Strong leadership and coaching abilities with a focus on developing talent
  • Strategic thinker with hands-on execution skills for inbound and outbound sales campaigns
  • Excellent communication and interpersonal skills with the ability to inspire and influence teams
  • Analytical mindset with the ability to track and optimize sales performance metrics
  • Consultative selling expertise with an understanding of account growth and product diversification strategies
  • Highly organized, results-oriented, and comfortable managing multiple priorities in a fast-paced environment
  • Collaborative team player who thrives in a growth-focused, performance-driven culture

GENERAL SKILLS & COMPETENCIES:

  • Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
  • Outstanding verbal and written communication skills and ability to resolve disputes effectively
  • Excellent presentation and public speaking skills
  • Excellent independent decision-making, analysis and problem-solving skills
  • Understand and act on financial information that contributes to business profitability
  • Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
  • Lead team(s) to achieve company goals in creative and effective ways
  • Excellent planning and organizational skills and techniques
  • Communicate effectively with senior management
  • Good negotiating skills and ability to effectively manage outsourced relationships
  • Ability to influence, build relationships, understand organizational complexities and manage conflict
  • Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
  • Ability to lead virtual teams

MINIMUM WORK EXPERIENCE:

  • Typically, 8 or more years of increasing responsibility and complexity in terms of any applicable professional experience.
  • Proven track record of driving revenue growth and managing a high-performing inside sales team
  • Experience with CRM platforms NetSuite, BC and Salesforce is preferred
  • Background in dental, medical device, or B2B healthcare industry is highly desirable
  • Experience implementing or managing eCommerce-driven sales initiatives is a plus

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline: Business, Marketing, Communications, or related field preferred. Master's degree or global equivalent a plus.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.