Inbound Retention Representative Jobs (NOW HIRING)

Job Opportunity: Inside Sales Representative (Medical Alert Services)

Location: Concord, CA (Hybrid after contract period)

Schedule: Full-Time | 40 hours/week | Guaranteed consecutive days off

Shift Availability: Monday–Friday: 6:00 AM – 6:00 PM & Saturday: 8:00 AM – 4:30 PM

Role Overview:

Join our dynamic Inside Sales Team and make a meaningful impact by helping seniors maintain independence and safety. This role offers exceptional earning potential with warm leads only (no cold calling required). Be part of a company with over 70 years of trusted leadership in the medical alert industry.

️ Key Responsibilities:

Sales & Customer Engagement/Customer Service Excellence/Lead & Database Management

• Respond to inbound sales inquiries from interested prospects
• Contact warm, web-generated leads with high conversion potential
• Close sales using proven relationship-building techniques
• Take ownership of customer retention and prevent cancellations
• Handle inquiries related to service, billing, and account management
• Provide empathetic and solutions-oriented support across multiple phone lines
• Ensure a seamless and positive customer experience throughout the sales process
• Maintain organized records of leads and existing customers
• Implement systematic follow-up processes for pending leads
• Accurately place and process orders
• Track and report on sales metrics and performance indicators

Why You'll Love Working Here:

Immediate Benefits (During Contract Period):

• Warm leads only – no prospecting or cold calling
• Comprehensive 3–4 week training program
• Guaranteed consecutive days off each week
• Team-driven, feedback-rich environment focused on growth

Post-Conversion Benefits:

• Hybrid work flexibility (3 days office / 2 days home) - based on performance and attendance
• Medical, Dental, and Vision coverage
• 401K with 50% company match
• 6 paid sick days annually
• Employee perks program (sports tickets, wellness benefits, etc.)
• Career Growth Opportunities:
• Internal mobility across departments
• Ongoing professional development and training
• Growing company with expanding opportunities

Compensation Structure:

During Contract Period:

• Hourly Rate: $20.00/hour, eligible for commission after 3 months

After Conversion to Full-Time:

• Base Pay: $20.00/hour
• Monthly Commission: $700 – $2,100 (average $1,800/month)
• Typical Total Earning Potential: $27–$34/hour

#westpriority26

This is a Contract to Hire position based out of Concord, CA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Concord,CA.

This position is anticipated to close on Jul 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.