ZipRecruiter

Log In

1

Inbound Outbound Queue Associate Jobs in Michigan

Dal-Tile

Warehouse Associate - (FT)

Farmington Hills, MI · On-site

$15.75 - $18.75/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Priority Waste

... outbound campaigns. This role combines high volume phone work, lead management, cross department ... Handle inbound calls through Inside Sales/Broker Queue & overflow from other departments (Billing ...

Priority Waste

Inside Account Representative

Clinton, MI · On-site

... outbound campaigns. This role combines high volume phone work, lead management, cross department ... Handle inbound calls through Inside Sales/Broker Queue & overflow from other departments (Billing ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks Verify packing lists by counting items received, sign ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

KEY JOB REQUIREMENTS: · Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks · Verify packing lists by counting ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

KEY JOB REQUIREMENTS: • Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks • Verify packing lists by ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks Verify packing lists by counting items received, sign ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$15 - $20/hr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements * Excellent verbal and ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$31K - $41K/yr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements: * Excellent verbal and ...

Piston Automotive

IT Specialist (WMS)

Southfield, MI · On-site

... Inbound/Outbound Logic Optimization: Configure and maintain system logic for receiving, put-away ... Preferred : • Technical mastery of Tier 1 or Tier 2 WMS platforms (e.g., Manhattan Associates ...

Mohawk Industries

$15.75 - $18.75/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Mohawk Industries Inc

WAREHOUSE ASSOC II - SSC

Farmington, MI · On-site

$15.75 - $18.75/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Dal-Tile

WAREHOUSE ASSOC II - SSC

Farmington, MI · On-site

$15.75 - $18.75/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

next page

Showing results 1-20

All JobsInbound Outbound Queue Associate JobsInbound Outbound Queue Associate Jobs in Michigan

Inbound Outbound Queue Associate information

What is the 3 month rule for jobs?

The 3 month rule in the context of an Inbound Outbound Queue Associate typically refers to a probationary period of three months during which employee performance and fit are evaluated. Successful completion of this period may lead to permanent employment, benefits, or advancement opportunities. It is common for employers to set this timeframe to ensure new hires meet job expectations and adapt to the role.

What does a CVS associate do?

An Inbound Outbound Queue Associate is responsible for managing inventory and product movement within a retail or pharmacy environment, often handling incoming and outgoing shipments, organizing stock, and ensuring accurate inventory records. They typically use inventory management systems and work in a team-oriented setting to support store operations.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What's the highest paying job at CVS?

At CVS, the highest paying roles are typically executive positions such as Regional or District Managers, or corporate leadership roles like Vice Presidents. These positions require extensive experience, leadership skills, and often advanced degrees, and they offer the highest salaries within the company. In terms of job categories, specialized roles such as Pharmacists also tend to have high compensation compared to entry-level positions.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What does an inbound outbound queue associate do?

An inbound outbound queue associate manages and organizes customer calls, emails, or messages in a company's communication system. They prioritize and route inquiries to ensure timely responses, often using call center software or ticketing systems. The role requires strong organizational skills and attention to detail to maintain efficient workflow.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Michigan? For Inbound Outbound Queue Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Michigan look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Michigan are:
Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Michigan as of July 2026, with employment types broken down into 73% Full Time, and 27% Nights. Highlights an 100% In-person job distribution.
Customer Service Associate (Onsite)

Customer Service Associate (Onsite)

Western & Southern Financial Group

Fremont, MI

$13.50 - $18.50/hr

Full-time

Re-posted 10 days ago

Western & Southern Financial Group rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

41st of 277 rated insurance

Job description

Overview

The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Responsibilities

What you will do:

  • Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.
  • Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
  • Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.
  • Maintains accurate information and documentation in all administrative systems.
  • Required to utilize multiple administration systems to service clients.
  • Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
  • Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.
  • Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
  • Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
  • Attends and actively participates in required training sessions and team meetings.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Qualifications
  • High School Diploma High school diploma/GED. - Required
  • Some college work preferred. - Preferred
  • Proven experience handling and effectively resolving client problems. - Required
  • Must provide examples of strong customer service skills. - Required
  • Contact center experience preferred but not required. - Preferred
  • Experience working in a high-volume environment with multiple tasks. - Preferred
  • Excellent listening, organization, prioritization, and multitasking skills. - Preferred
  • Strong research, analytical, and problem-solving abilities. - Preferred

Work Setting/Position Demands:

  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.

Travel Requirements:

  • 0% travel
Employment Type: FULL_TIME

What Western & Southern Financial Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply