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Inbound Outbound Queue Associate Jobs in Michigan

TJX Companies

ARRC Service Center Supervisor

Livonia, MI · On-site

$65K - $81K/yr

Warehousing experience in inbound/outbound transportation, retail, LP, fulfillment, and recycling ... Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA ...

Partner Solutions

Lead Nurture Specialist

Kalamazoo, MI · On-site

$14 - $16/hr

Handle Inbound and Outbound calls in a phone queue setting, assisting families with program ... Associate's Degree or equivalent, minimum high school diploma * Three (3) years of related ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks Verify packing lists by counting items received, sign ...

Novolex

Lift Truck Associate

Kalamazoo, MI · On-site

$21.59/hr

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks Verify packing lists by counting items received, sign ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$31K - $41K/yr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements: * Excellent verbal and ...

Airway Fun Center

Group Sales Associate

Portage, MI · On-site

$15 - $20/hr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements * Excellent verbal and ...

Dal-Tile

Warehouse Associate - (FT)

Grand Rapids, MI · On-site

$14.75 - $17.50/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

Dal-Tile

Warehouse Associate - (FT)

Farmington Hills, MI · On-site

$15.75 - $18.75/hr

... outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor ... Performs receiving duties such as receiving and unloading inbound material, processing inbound ...

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Inbound Outbound Queue Associate information

What is an inbound outbound queue associate?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.

What are the key skills and qualifications needed to thrive as an inbound outbound queue associate?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an inbound outbound queue associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Inbound Outbound Queue Associate jobs in Michigan?

For Inbound Outbound Queue Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Inbound Outbound Queue Associate jobs in Michigan look for?

The top searched job categories for Inbound Outbound Queue Associate jobs in Michigan are:

Inbound Outbound Queue Associate jobs near you
Infographic showing various Inbound Outbound Queue Associate job openings in Michigan as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution.

ARRC Service Center Supervisor

TJX Companies

Livonia, MI • On-site

$65K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
The ARRC (Asset Recovery & Recycle Center) Supervisor supports the Manager in the oversight of the operation of the facility. The Supervisor is responsible for operating the building in an efficient, productive, and safe manner as well as meeting/exceeding daily production goals. Our Supervisors deliver results by motivating staff and developing a workplace environment that supports team engagement, positive work behaviors, and TJXCore Values!
Responsibility:
  • Support and help train all Associates within the facility. Supervise the quality of customer service to all partners, including stores, 3PL, LP, Transportation, etc.
  • Ensure appropriate staffing levels are being met at shift start.
  • Support the oversight of all asset-inventory to include, but not limited to, all inbound and outbound areas.
  • Ensure accurate tracking of company assets and commodities.
  • Coordinate all warehouse processes and initiatives and support and promote all Safety and Loss Prevention programs and policies.
  • Lead all aspects of the maintaining of facility cleanliness and procedural efficiency.
  • Make recommendations with respect to hiring, training, and performance management.
  • Help to manage associate engagement within the building to achieve daily results and objectives.
  • Mentor and develop TJX associates.
  • Support Financial and Operational decision making (Payroll, scheduling of TJX associates, building needs, etc.)
  • Lead other duties as assigned.

Qualifications:
  • Bachelor Degree preferred or equivalent work/supervisory experience of 1-3 years.
  • Warehousing experience in inbound/outbound transportation, retail, LP, fulfillment, and recycling experience is preferred.
  • Skilled at software platforms, (IE: Excel, Word, etc.)
  • Experienced at cross functional training and able to perform operations of ARRC equipment (i.e. Balers, Fork truck, etc)
  • Physically able to lift (50 lbs.), count, select, sort, pack and/or handle commodities and fixtures
  • Strong interpersonal and communication skills (verbal & written) and have basic business math skills.

What's In It For You?
At TJX, you'll not only enjoy working for an industry leader, but we also seek to provide a competitive compensation package and work-life balance!
TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
12950 Eckels Rd Ste 205
Location:
USA TJ Maxx Recycling Center 4103 Livonia MI
This position has a starting salary range of $65,000.00 to $81,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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