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Inbound Outbound Queue Associate Jobs in Michigan

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks Verify packing lists by counting items received, sign ...

KEY JOB REQUIREMENTS: • Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks • Verify packing lists by ...

Group Sales Associate

Portage, MI · On-site

$15 - $20/hr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements * Excellent verbal and ...

Group Sales Associate

Portage, MI · On-site

$31K - $41K/yr

Take inbound phone calls, answer questions about the center including but not limited to: pricing ... Outbound calls and sales efforts * Host tours of facility Requirements: * Excellent verbal and ...

... Inbound/Outbound Logic Optimization: Configure and maintain system logic for receiving, put-away ... Preferred : • Technical mastery of Tier 1 or Tier 2 WMS platforms (e.g., Manhattan Associates ...

SHIPPING & RECEIVING

Kalamazoo, MI

$16 - $18.75/hr

The Shipping and Receiving position is responsible for loading and unloading inbound and outbound products and material. Once unloaded, inbound materials are to be transferred to a suitable holding ...

SHIPPING & RECEIVING

Kalamazoo, MI · On-site

$16 - $18.75/hr

The Shipping and Receiving position is responsible for loading and unloading inbound and outbound products and material. Once unloaded, inbound materials are to be transferred to a suitable holding ...

Warehouse Associate

Romulus, MI · On-site

$19 - $21/hr

Warehouse Associate - Full-Time Pavement Maintenance Group (PMG) Pavement Maintenance Group (PMG ... This full-time position involves both inbound and outbound logistics, including receiving ...

Tasker

Romulus, MI · On-site

$20.25/hr

Taskers provide information and resolve issues with customers, carriers, and warehouse associates. The role may support the outbound, inbound or parcel functions. Key Accountabilities : * Plan ...

Loading & Staging Associate Job Title: Loading & Staging Associate Schedule: Full Time Location: On ... Move, weigh, stock, receive, and pack inbound and outbound warehouse products. * Load and unload ...

Inside Sales

Troy, MI · On-site

$60K - $65K/yr

About the Role AH Group is looking for a detail-oriented Inside Sales Associate to support our ... queue which includes: tracking status, following up on open items, and flagging aging or stalled ...

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Inbound Outbound Queue Associate information

What is the difference between Inbound Outbound Queue Associate vs Customer Service Representative?

AspectInbound Outbound Queue AssociateCustomer Service Representative
Primary RoleManage incoming and outgoing calls, handle order processing, and resolve queue-related issuesAssist customers with inquiries, complaints, and product information
Work EnvironmentCall centers, warehouses, or distribution centersCall centers, retail, or office settings
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills

While both roles involve communication and customer interaction, Inbound Outbound Queue Associates focus on managing call queues and order processing, often in logistics or warehouse settings. Customer Service Representatives handle broader customer inquiries and support across various industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as an Inbound Outbound Queue Associate, and why are they important?

To thrive as an Inbound Outbound Queue Associate, you need strong communication skills, attention to detail, and experience in customer service or call center environments, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call routing software, and telephony platforms is typically required. Active listening, problem-solving abilities, and a calm, professional demeanor are critical soft skills in this role. These skills ensure efficient handling of customer inquiries, effective resolution of issues, and a positive customer experience, all of which are crucial for organizational success.

How does an Inbound Outbound Queue Associate typically collaborate with other departments to resolve customer issues?

As an Inbound Outbound Queue Associate, you will frequently coordinate with teams such as customer service, technical support, and sales to address customer inquiries and resolve issues efficiently. This collaboration often happens through shared ticketing systems, regular team meetings, and direct communication channels to ensure information is relayed accurately and promptly. Working effectively across departments not only helps in delivering a seamless customer experience but also enhances your problem-solving and communication skills, which are valuable for career growth within the organization.

What are Inbound Outbound Queue Associates?

Inbound Outbound Queue Associates are professionals who manage and process customer communications, orders, or requests that come into (inbound) and go out from (outbound) a business. They typically work in call centers, logistics companies, or customer service departments, handling tasks such as answering calls, responding to emails, routing inquiries, and ensuring timely resolution of issues. Their role is essential for maintaining smooth communication flows between customers and the organization, improving customer satisfaction, and supporting operational efficiency.
What are popular job titles related to Inbound Outbound Queue Associate jobs in Michigan? For Inbound Outbound Queue Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Inbound Outbound Queue Associate jobs in Michigan look for? The top searched job categories for Inbound Outbound Queue Associate jobs in Michigan are:
Infographic showing various Inbound Outbound Queue Associate job openings in Michigan as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Lift Truck Associate

Lift Truck Associate

Novolex

Kalamazoo, MI • On-site

$21.59/hr

Full-time

Medical, Dental, Vision

Posted 12 days ago


Novolex rating

7.0

Company rating: 7.0 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

62nd of 110 rated packaging manufacturers


Job description

Company OverviewWhy Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Compensation: $21.59 an hour - paid weekly

Shift Available:  Days Monday - Friday 7am - 3:30pm

ROLE: Responsible for loading, unloading, shipping, and receiving of all in and outbound materials, parts, supplies, etc.; logging and delivering to designated person or area as required. Employees with this title will general focus on one of these two functional areas: warehouse and material handling.

KEY JOB REQUIREMENTS:

Unload/Load all inbound/outbound shipments - boxes, bags, miscellaneous parts and supplies after checking loaded trailer wheels for chocks

Verify packing lists by counting items received, sign packing list date and enter into SAP.

Deliver to designated person/area in each department daily; air freight or emergency shipments delivered promptly and forward all packing lists to purchasing

Place cartons/bags in proper location in the warehouse and stock carton staging area as needed

Maintain carton storage area

Deliver cartons and bags to production staging area as needed

Perform periodic cycle counts of cartons and bags as requested

Prepare shipments as required with proper packing lists attached

Complete a physical count of in-house parts after each a production run of that part. (This should be completed immediately after, what is thought to be, the last case of that production run is completed.)

Trained in various SAP functions to perform in the Team Leader's absence

Other duties as necessary.

TECHNICAL COMPETENCIES:

Communication/Teamwork:

Ability to communicate effectively both internally and externally and work closely and productively as part of a cross functional team

Ability to create and/or exhibit an atmosphere of openness, honesty, trust, and teamwork

Safety:

Demonstrates ability to understand and actively participate in all company safety programs, policies and procedures

Demonstrates ability to safety load and unload materials to/from designated storage areas; racks and shelves, or

vehicles

Quality/Housekeeping:

Ability to develop and maintain processes that are ISO compliant

Can demonstrate ability to maintain work area in clean, safe order

Operate Equipment:

Ability to operate motorized equipment and other peripheral equipment safely and efficiently as required

Ability to feed and operate grinder without jamming or damaging grinder system

Inventory Control/Management:

Can demonstrate ability to accurately count, weigh, and record number of units of materials moved or handled, using daily production sheet or work ticket

Can demonstrate proper techniques used to arrange materials/items in specified sequence for assembly and/or distribution

Demonstrates ability to accurately post data from one source to another in ERP or peripheral software systems

Organization:

Demonstrates ability to be a self starter and work independently to complete assignments/responsibilities

Demonstrates ability to organize and prioritize workload as required

EDUCATION & EXPERIENCE:

High school diploma or equivalent experience

Basic math and computer skills

Forklift certification/license

Good oral and written communication skills

Strong organizational skills

Pretest ability to lift 75 lbs

ADA - ESSENTIAL FUNCTIONS:

Must be able to:

Climb approved ladders and moveable steps

Heed safety warnings, devices and alarms

Communicate effectively both verbally and in writing

Lift and carry products weighing up to 50 lbs. Occasional lifts up to 75 lbs. All lifts over 75 lbs require 2-person lift or mechanical assistance.

Possess adequate ability to do problem solving and establish cause and effect relationships in an office and/or manufacturing environment

Company BenefitsWhat You'll Get From UsBenefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.

Formerly Pactiv Evergreen

Employment Type: FULL_TIME

What Novolex employees say

Pay

Benefits

Hours and flexibility

Workplace

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