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Inbound Chat Representative Jobs in Florida (NOW HIRING)

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Inbound Chat Representative information

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How much do inbound chat representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inbound chat representative in Florida is $12.38, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What is the difference between Inbound Chat Representative vs Customer Service Agent?

AspectInbound Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail stores, or remote
Industry UsageCommon in e-commerce, tech support, and service industriesWidespread across retail, telecom, and service sectors
Primary CommunicationText-based chat interactionsPhone calls, sometimes chat or email

Both roles focus on assisting customers, but Inbound Chat Representatives specialize in online chat support, while Customer Service Agents may handle calls and other communication channels. The roles often overlap in skills and environment, but the primary mode of interaction differs.

What are the key skills and qualifications needed to thrive as an inbound chat representative?

To thrive as an Inbound Chat Representative, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is often required. Exceptional problem-solving, patience, and multitasking abilities help representatives stand out in this role. These skills are crucial to efficiently address customer inquiries, ensure satisfaction, and maintain a positive company image in fast-paced digital environments.

What is an inbound chat representative?

Inbound Chat Representatives are customer service professionals who interact with customers through online chat platforms. Their main role is to assist customers with inquiries, troubleshoot issues, and provide information about products or services. They handle incoming chat requests, ensuring customers receive timely and accurate responses. Effective communication, problem-solving skills, and familiarity with the company's offerings are essential for success in this role.

What are some common challenges faced by inbound chat representatives, and how can they be managed effectively?

Inbound Chat Representatives often face challenges such as handling multiple conversations simultaneously, addressing complex customer questions in real time, and maintaining a positive tone throughout interactions. Effective time management, utilizing scripted responses thoughtfully, and staying up-to-date on product knowledge can help manage these challenges. Additionally, communicating clearly and asking clarifying questions ensures that customer needs are properly understood and addressed.

What are popular job titles related to Inbound Chat Representative jobs in Florida?

For Inbound Chat Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Inbound Chat Representative jobs in Florida look for?

The top searched job categories for Inbound Chat Representative jobs in Florida are:

What cities in Florida are hiring for Inbound Chat Representative jobs?

Cities in Florida with the most Inbound Chat Representative job openings:

Inbound Chat Representative jobs near you
Infographic showing various Inbound Chat Representative job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $25,753 per year, or $12.4 per hour.

Inside Sales Representative (69865)

Tireco, Inc

Jacksonville, FL • On-site

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

JOB TITLE: Inside Sales Representative
As an Inside Sales Representative (ISR) for Tireco Distributors, you will maintain customer satisfaction through effectively handling customer sales inquiries, new product introductions, answering inbound customer sales calls, and making daily outbound sales calls to support ongoing sales and marketing campaigns. Telemarketing background would be ideal.
SCHEDULE
  • Monday - Friday, 8:00 am - 5:00 pm with rotating Saturdays
  • Closed on Sundays so you can spend time with your loved ones

COMPENSATION
  • Base pay ($18.50/hr)

Average performers in this role are earning $10,800 in commission
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
  • Paid Weekly
  • Sick Time - 5 days
  • Vacation Time - Earn up to 2-weeks on your first year of employment
  • Paid Holidays and Floating Holidays
  • Premium FREE Medical and Dental coverage options
  • Vision Insurance
  • 401(k) with company matching
  • Life Insurance
  • Discounts on Tires and Wheels
  • Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU
  • You pride yourself in providing the BEST customer service
  • You are enthusiastic about the automotive industry
  • You are meticulous, self-driven, and an effective communicator

ESSENTIAL RESPONSIBILITIES
  • Provides exceptional customer service and sales support to all customers and team members
  • Effectively supports sales and customer service-related inquiries from customers through various channels, i.e., phone, chat, text, and email
  • Answers inbound customer phone calls
  • Makes outbound sales calls to support company objectives as assigned by the manager
  • Enters customer discussion points and other information in the Customer Relationship Management (CRM) system and coordinates follow-up activities
  • Provides information to customers about our products, services, campaigns, and programs
  • Develops new prospects and leads by making outbound phone calls and doing research online
  • Assists sales team and customers with new customer and credit applications
  • Supports the product returns process for new items and warranty claims
  • Maintains supplier point-of-sale brochures, catalogs, banners, and other items to support sales team members and customers
  • Compiles recommendations to improve the efficiency and effectiveness of key business processes
  • Works with other sales team members and sales team management to share best practices and implement improved sales practices
  • Availability to work Saturdays as part of team rotation; covering phones remotely using company equipment

REQUIRED QUALIFICATIONS AND SKILLS:
  • High school diploma / G.E.D. or equivalent experience
  • 2+ years of experience in a similar or related position
  • Excellent customer service track record
  • Basic knowledge of MS Office suite; Word, Outlook
  • Familiarity with NetSuite, preferred

Apply