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Inbound Call Center Jobs in Virginia (NOW HIRING)

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and ...

notifyMD

Call Center Agent

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center Agent - notifyMD Location: Chesapeake, VAAre you a night owl ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Overnight Call Center Agents ...

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the ...

Ruby Receptionists

Call Center Agent

Chesapeake, VA · On-site

$19 - $21/hr

Part-Time Call Center AgentAt Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual receptionist, you will help create positive first impressions and ...

Life Protect 24/7

Wireless Sales Agent

Norfolk, VA · On-site

$16/hr

We are an inbound call center searching for self-motivated, high-performing individuals with a desire to challenge themselves and become leaders in mobile sales. How will you do that? We provide ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Virginia

Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What are popular job titles related to Inbound Call Center jobs in Virginia? For Inbound Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Virginia look for? The top searched job categories for Inbound Call Center jobs in Virginia are:
What cities in Virginia are hiring for Inbound Call Center jobs? Cities in Virginia with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Call Center

HealthWorks

Leesburg, VA • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Call Center

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory flu vaccine organization.

Pay - $19/h

Description of Duties

Answer and address incoming calls. Schedule appointments for all centers and departments (excluding Dental) based on provider availability. Verifies and updates patient demographic information and advises the patient regarding any requirements of the visit. Reviews where registrations forms and other documents can be accessed prior to patient arriving in the office. Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options and schedules patient to meet with Registration Assistance Coordinator to determine slide qualification. Initiates patient visits on eClinicalWorks and creates the patient superbill. Monitors patient flow through the clinic-from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time. Functions as a Front Desk Specialist when needed. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services. Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools. Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all. Provides interpretation services as needed or requested. Other duties as assigned or are in the best interest in the care and safety of the patient.

Position Requirements - Qualifications/Requirements

High School Diploma or GED required. Fluency in Spanish required. Recent work experience in a health care setting required. Must have a positive history of work attendance and punctuality. Proficient computer skills and exemplary customer service skills required. Fluency in Spanish required. Medical appointment scheduling, knowledge of medical terminology and experience with Electronic Health Record preferred. All staff is expected to function within a collaborative team practice model, supporting the efforts of the other employees. Cultural competence and experience required.

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