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Inbound Call Center Jobs in Virginia (NOW HIRING)

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a ...

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Virginia

Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What are popular job titles related to Inbound Call Center jobs in Virginia? For Inbound Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Virginia look for? The top searched job categories for Inbound Call Center jobs in Virginia are:
What cities in Virginia are hiring for Inbound Call Center jobs? Cities in Virginia with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Virginia as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Member Experience Center Manager (Contact Center)

Langley

Newport News, VA • On-site

$72K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 hours ago

Job description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:
Investing in You:
  • Educational Assistance, encompassing books, lab fees, registration costs, and more.
  • Support for Student Loan Repayment.
  • Abundant Career Growth Opportunities.

Time Off That Matters:
  • Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
  • Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
  • Paid Sick Time for all team members.

Financial Security:
  • Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
  • Company-covered short- and long-term disability insurance.
  • Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
  • Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Member Experience Center Manager to work on-site from our City Center MXC, located in Newport News, VA.
Job Summary:
Manages the operations of all inbound contact center calls, ensuring operational effectiveness and efficiency. Ensures representatives are trained and developed, focusing on member experience. Coaches Contact Center Team Leaders on member experience, commitment to strategic goals, and ongoing staff development.
Essential Functions, Duties, and Responsibilities:
  • Manages inbound call efficiency and technology, including call center technology components and resources.
  • Manages operational and administrative activities, including payroll, scheduling, opening, and closing.
  • Oversees hiring, training, and leadership of inbound call center representatives and Team Leaders.
  • Ensures representatives are achieving desired service levels and redirects as needed.
  • Ensures adequate staffing levels to support organizational and member needs.
  • Coaches and mentors inbound Team Leaders and provides ongoing staff performance and development feedback.
  • Ensures Contact Center sales and strategic goals are met.
  • Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
  • Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
  • Participates actively in cross-departmental collaboration to ensure effective and efficient communication.
  • Assists in the development and implementation of cross-departmental initiatives, improving efficiencies and processes throughout the Credit Union
  • Oversees the processing of consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
  • Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests.
  • Serves as final resolution for escalated member concerns.
  • Complies with all Credit Union policies and regulatory requirements.

Qualifications:
  • Bachelor's Degree in a related field or equivalent experience in a financial institution or contact center environment.
  • Three years of supervisory experience is required; five years of supervisory experience is strongly preferred.

Targeted Salary Range- $72,400- $92,300
Our Keys to Success:
  • Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
  • Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
  • Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
  • Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
  • Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:
The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands, including fingers, operate standard office equipment such as a mouse, keyboard, and adding machine, as well as speak and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).
Working Conditions:
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in a climate-controlled office environment where the noise level is typically quiet to moderate.
This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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