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In Telus Jobs (NOW HIRING)

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

Vehicle Test Driver (Temporary)

Las Vegas, NV · On-site

$15.50 - $19.25/hr

TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

Telus Digital

$168K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

US Raters

Las Vegas, NV · On-site

TELUS Digital is the customer experience transformation partner to the world's most admired brands ... We craft real-world solutions in the moments that matter, from customer acquisition to lifelong ...

TELUS

Client Service Analyst II-TH (Benefits)

Westwood, MA · On-site

$49K - $60K/yr

... in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed ...

LifeWorks by Telus

Client Care Counsellor

This position plays a vital role in supporting mental health and wellbeing for clients across customer organizations, directly contributing to TELUS Health's mission to improve health outcomes and ...

Telus Digital

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$140K - $200K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

PHP Developer

$75K - $95K/yr

... in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi ...

LifeWorks by Telus

Senior Customer Success Manager

At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get ...

Telus Digital

$185K - $224K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

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In Telus information

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How much do in telus jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for in telus in the United States is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telus employee, and why are they important?

To thrive at Telus, you generally need strong communication skills, customer service experience, and relevant educational background, such as a diploma or degree in your field. Familiarity with Telus systems, CRM platforms, and digital communication tools is often required, along with any role-specific certifications. Problem-solving abilities, adaptability, and a collaborative mindset are standout soft skills for success at Telus. These competencies are crucial to delivering excellent customer experiences and driving innovation in a dynamic telecommunications environment.

What is the difference between In Telus vs Customer Service Representative?

AspectIn TelusCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentOffice or call center setting within TelusCall centers, retail stores, or remote
Industry UsageTelecommunications providerCustomer service across various industries
Common Search/ComparisonIn Telus vs Customer Service Representative

In Telus refers to employees working directly for the telecommunications company, often in roles like customer service, sales, or technical support. Customer Service Representative is a broader role found across many industries, including telecommunications. While both roles involve customer interaction, In Telus positions are specific to Telus, with industry-specific training and environment, whereas Customer Service Representatives may work for various companies and sectors.

What opportunities are available for career growth within Telus, and how does the company support professional development?

At Telus, employees have access to a variety of career advancement opportunities, including internal job postings, mentorship programs, and ongoing training initiatives. The company encourages continuous learning through workshops, online courses, and certifications relevant to both technical and non-technical roles. Team members are often supported by managers in setting development goals and are encouraged to explore cross-functional projects to broaden their experience. This supportive environment helps individuals grow their skills and advance within the organization.

What are In Telus jobs?

In Telus jobs refer to employment opportunities within TELUS, a Canadian telecommunications company. These roles span a wide variety of fields such as customer service, sales, technical support, IT, engineering, marketing, and management. Employees at TELUS often work in both office and remote environments, depending on the position. TELUS is known for its focus on innovation, customer experience, and a strong corporate culture, providing employees with growth and development opportunities.
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What cities are hiring for In Telus jobs? Cities with the most In Telus job openings:
What states have the most In Telus jobs? States with the most job openings for In Telus jobs include:
What job categories do people searching In Telus jobs look for? The top searched job categories for In Telus jobs are:
In Telus jobs near you
Infographic showing various In Telus job openings in the United States as of June 2026, with employment types broken down into 100% As Needed. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,970 per year, or $17.8 per hour.
Client Success Director - Amazon

Client Success Director - Amazon

Telus Digital

On-site, Remote

$165K - $210K/yr

Full-time

Posted 7 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

89th of 207 rated it services

Job description

Who We Are
Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Opportunity
As Client Success Director for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships. This is a hands-on, high-impact individual contributor role focused exclusively on deepening, expanding, and protecting our footprint within Amazon, spanning their AI, Alexa, AWS, and broader machine learning organizations. You will operate at the intersection of artificial intelligence, data operations, and enterprise account management, bringing a strong understanding of the full AI data lifecycle from initial collection and annotation through to validation, fine-tuning, and model evaluation.
Our service offerings span the breadth of what modern AI development demands. On the Generative AI side, we partner with clients to build human-aligned datasets for fine-tuning and evaluating large language models, supporting workflows including Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), red teaming, and bespoke dataset creation across more than 20 domains and 100 languages. We deliver data for AI & robotics to help robotics labs with sensor setups, hardware integration, foundational training/simulations, and real-world interactions. In the arena of data for search & ads we leverage two decades of experience in delivering uninterrupted data that powers the world's leading search and content platforms. Rounding out our portfolio, we offer a library of off-the-shelf datasets purpose-built for training and evaluating LLMs, computer vision models, and audio AI systems, providing clients with accessible, cost-effective solutions ready for immediate integration.
The ideal candidate will bring both technical fluency and a sharp client-facing mindset, with the ability to translate Amazon's complex, large-scale data requirements into scalable, high-quality solutions that deliver measurable outcomes across their AI development initiatives.
Responsibilities
Client Account Ownership
  • Serve as a key client success leader in the Amazon client account, responsible for retention, expansion, and net-new workstream growth across Amazon's AI and ML business units.
  • Build and maintain trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other relevant organizations.
  • Lead executive business reviews and strategic planning sessions that align TELUS Digital's capabilities to Amazon's evolving AI roadmap and data needs.
  • Map the full Amazon organization to identify white space, emerging priorities, and expansion opportunities across teams and business units.
  • Act as Amazon's internal advocate, surfacing insights that shape delivery execution, tooling priorities, and research investments.

Data & AI Expertise & Solutioning
  • Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices.
  • Guide Amazon stakeholders in designing scalable, high-quality data programs aligned to their model training, fine-tuning, and evaluation objectives.
  • Partner with Solutions Architecture and Delivery teams to develop technically credible, customized proposals that address Amazon's unique and often large-scale data pipeline requirements.
  • Stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI.

Forecasting & Operations
  • Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce.
  • Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon stakeholders across business units and seniority levels.
  • Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to ensure seamless client experiences and commercially sound agreements.

Competencies
  • 7+ years of enterprise account management or strategic sales experience, with a strong preference for candidates who have worked directly with Amazon or other large-scale technology companies.
  • 2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.
  • Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation.
  • Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences.
  • Demonstrated track record of growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values.
  • Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization like Amazon.
  • Proficiency with Salesforce and enterprise account management methodologies.
  • A consultative, client-first approach, curious, solutions-oriented, and committed to understanding the client's business before proposing a path forward.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy

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