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Telus Ai Jobs (NOW HIRING)

Telus Digital

$208K - $275K/yr

Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award ... As a global CX AI operation supporting 75,000 team members, we're not just talking about AI ...

Telus Digital

Manager, Data & AI Strategy

Durham, NC · On-site

$122K - $143K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... The Opportunity The Manager, Data & AI Strategy leads the delivery of TELUS Digital's Data & AI ...

Telus Digital

$140K - $200K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ...

Telus Digital

$185K - $224K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ...

Telus Digital

Manager, Delivery - CX AI

Charlottesville, VA · On-site

$100K - $160K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ...

Telus Digital

Senior Google CX Engineer (GECX)

Durham, NC · On-site +1

$116K - $146K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Technical Analyst

Charlotte, NC · On-site

$100K - $110K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$200K - $240K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

Study Opportunity

Los Angeles, CA · On-site

$270 - $395/wk

About TELUS Digital TELUS Digital partners with some of the world's most innovative companies to develop and enhance AI-powered products. From improving search engine relevance to training digital ...

TELUS Digital

Study Opportunity

Sunnyvale, CA · On-site

$270 - $395/wk

About TELUS Digital TELUS Digital partners with some of the world's most innovative companies to develop and enhance AI-powered products. From improving search engine relevance to training digital ...

Telus Digital

$140K - $200K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

Study Opportunity

Glendale, CA · On-site

$270 - $395/wk

About TELUS Digital TELUS Digital partners with some of the world's most innovative companies to develop and enhance AI-powered products. From improving search engine relevance to training digital ...

Telus Digital

Technical Lead - Five9

$152K - $179K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

Telus Digital

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

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How much do telus ai jobs pay per year?

As of Jul 22, 2026, the average yearly pay for telus ai in the United States is $58,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a $900000 AI job?

A $900,000 AI job typically refers to a high-level position in artificial intelligence, such as a senior AI researcher, machine learning director, or executive role, with compensation including salary, bonuses, and stock options reaching that amount annually. These roles often require advanced skills in data science, deep learning, and experience with AI tools and frameworks, and they are usually found in large tech companies or specialized AI firms.

Is it hard to get a job with TELUS?

Getting a job with TELUS, including roles like Telus AI, can be competitive and typically requires relevant skills, experience, and a strong application. Candidates often need to demonstrate technical knowledge, such as proficiency in AI tools or programming, and may go through multiple interview stages. The difficulty varies depending on the position and the applicant's qualifications.

Is TELUS AI legit or not?

TELUS AI is a division of TELUS focused on artificial intelligence solutions and innovation. As part of TELUS, a well-established telecommunications company, it is a legitimate entity involved in AI development and deployment. Job seekers should verify specific roles and opportunities through official TELUS channels.

What is a Telus AI job?

A Telus AI job typically involves working as an AI data trainer, annotator, or evaluator, helping improve artificial intelligence systems. These roles often include tasks such as rating search engine results, annotating text, or evaluating AI-driven responses for accuracy and relevance. Many positions are remote and offer flexible hours, making them a good option for those looking for part-time or freelance work. No advanced technical skills are required, but strong analytical abilities and language proficiency are often necessary.

What are the key skills and qualifications needed to thrive in the Telus Ai position, and why are they important?

To thrive in a Telus AI role, you need a strong background in computer science, data analysis, machine learning, and AI technologies, often supported by a relevant degree or certification. Familiarity with programming languages such as Python, machine learning frameworks (like TensorFlow or PyTorch), and cloud computing platforms is important. Excellent problem-solving abilities, communication skills, and adaptability help individuals excel in collaborative and rapidly evolving environments. These skills are essential to develop and implement effective AI solutions that align with business goals and industry standards.

What is the salary in TELUS Digital AI Solutions?

Salaries for roles in TELUS Digital AI Solutions vary depending on the position, experience, and location, but generally range from $70,000 to $130,000 annually for AI-related roles. Entry-level positions may start lower, while senior roles with specialized skills in machine learning, data analysis, or AI development tend to be higher. Compensation often includes benefits such as health insurance and professional development opportunities.

What are the typical projects or responsibilities for someone working in a Telus AI role?

In a Telus AI position, you can expect to work on projects involving the design, development, and implementation of artificial intelligence and machine learning models that solve real business challenges, such as enhancing customer service or optimizing operations. Day-to-day tasks often include analyzing large datasets, collaborating with cross-functional teams (such as product managers and software engineers), and staying up to date with the latest advancements in AI. The work environment is dynamic, promoting continuous learning and teamwork as you contribute to impactful projects. Additionally, there are opportunities for professional growth through mentorship, access to new technologies, and advancement into senior technical or leadership positions.

More about Telus Ai jobs
What are the most commonly searched types of Telus Ai jobs? The most popular types of Telus Ai jobs are:
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Telus Ai jobs near you
Infographic showing various Telus Ai job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 65% Physical, 3% Hybrid, and 32% Remote job distribution, with an average salary of $58,614 per year, or $28.2 per hour.
Managing Director, CX AI Delivery

Managing Director, CX AI Delivery

Telus Digital

On-site, Remote

$208K - $275K/yr

Full-time

Posted 8 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

92nd of 213 rated it services

Job description

Who We Are
Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
This role can operate remotely within the US OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA
The Opportunity
TELUS Digital is redefining what's possible in customer experience. As a global CX AI operation supporting 75,000 team members, we're not just talking about AI transformation. We're living it. Now we need a bold, sharp, and strategically fearless leader to architect how we bring it to life across every corner of our business.
To learn more about our CX AI practice, please visit our landing page.
Our Managing Director of CX AI Delivery will lead our digital innovation efforts in contact center operations, focusing on AI-enabled customer service solutions. In this role, you will be responsible for driving the growth, profitability, and success of our CX AI practice. You will provide strategic guidance, lead cross-functional teams, and deliver outstanding client value across a global CX operation. The Managing Director of CX AI Delivery will have P&L responsibility and will play a critical role in shaping our company's overall vision, strategy, and growth in digital contact center solutions.
This is an exceptional opportunity for a talented and results-oriented leader to make a significant impact in shaping our company's future and driving digital innovation in the evolving CX AI landscape. If you are passionate about contact center digitization, AI-powered solutions, and strategic consulting, we invite you to apply and join our high-performing team.
Responsibilities
Strategy and Leadership:
  • Collaborate with the executive leadership team to define the company's CX AI vision, strategy, and goals for contact center transformation
  • Drive growth by identifying emerging trends, market opportunities, and industry best practices in contact center innovation
  • Lead the planning, development, and execution of the CX AI strategic roadmap, including new innovative offerings in the AI space for contact centers
  • Oversee the development and leadership of comprehensive CX AI offerings, including Assistive CX, Agentic CX, Conversation Agents, CX Insights & Intelligence, CCaaS platforms (including Genesys, Five9, AWS Connect, and Google), CRM (Salesforce and Zendesk), workforce management, agent quality management, and technology partnerships (Cresta and ElevenLabs)

P&L Responsibility:
  • Assume overall accountability for the financial performance of the CX AI practice
  • Partner with Business Development, Digital Solutions leaders, and CXM account and operations leaders to grow and transform managed accounts in the BPO business
  • In partnership with Business Development, develop and implement effective revenue generation strategies to meet or exceed annual revenue targets for digital contact center solutions
  • Monitor financial performance, identify areas for improvement, and implement corrective actions as necessary

Team Leadership and Management:
  • Build and lead high-performing teams across technologies and capabilities
  • Foster a culture of excellence, innovation, collaboration, and continuous learning within the CX AI teams globally
  • Drive the development and integration of innovative AI-powered solutions and offerings for contact center CX optimization

Client Engagement and Delivery:
  • Partner with TELUS clients and TELUS Digital stakeholders to drive digital transformation within TELUS-owned CX operations
  • Partner with clients to identify their contact center challenges and design tailored digital solutions
  • Oversee the delivery of high-quality CX AI implementations and strategic recommendations
  • Provide thought leadership and build trusted advisor relationships with key client stakeholders
  • Drive the adoption and integration of modern CX platforms and technologies

Competencies
Experience:
  • 10+ years of relevant leadership and team management experience within a top-tier management consultancy (MD or Partner) or global and publicly traded enterprise (VP, SVP, or C-level) with a focus on Contact Center Digitalization and CX AI initiatives
  • Leads the line of business for mid-size to large consultancy (ie, Office, industry, etc.)
  • Leadership experience in technology consulting, project management, and executive partnerships
  • Clear and tested experience in leading cross-functional teams and managing P&L responsibilities
  • Proven track record of building and scaling new service offerings in emerging technologies

Industry Knowledge:
  • In-depth knowledge of CCaaS platforms (Genesys, AWS Connect, Google, Five9), CRM systems (Salesforce, Zendesk), and related contact center CX technologies
  • Strong understanding of AI platforms and their application in contact center operations
  • Experience with conversational AI and digital engagement solutions
  • Track record of being a dynamic decision-maker and having adaptiveness in a quickly changing environment
  • Deep knowledge of customer experience strategies and digital transformation

Leadership Competencies:
  • Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
  • Excellent strategic thinking and problem-solving abilities, with strong business acumen
  • Proven ability to develop and maintain effective relationships with clients and key stakeholders

Communication and Collaboration:
  • Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
  • Strong collaborator with the ability to work seamlessly across diverse teams and cultures
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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