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Telus Ai Jobs (NOW HIRING)

Telus Digital

$106K - $150K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$124K - $156K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

Program Manager, Delivery - CCaaS

TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams Founded in 2005, the company is headquartered in Vancouver, CAN, with a team of 10001 ...

Telus Digital

Senior Product Lead

Boston, MA · On-site

$100K - $128K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

Telus Digital

$152K - $179K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

... own AI from pilot to production. Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive ...

Telus Digital

Project Manager, Onsite Data Collection

$53 - $71.75/hr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Project Manager, Data Collection Delivery

$123K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Besimple AI

Strategic Projects Lead -- Audio Data

$53 - $71.75/hr

Preferred : • Experience at a data labeling, AI data, localization, or crowdsourcing company such as Scale AI, Surge AI, Appen, TELUS Digital, RWS, TransPerfect DataForce, Welocalize, Lilt, Turing ...

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How much do telus ai jobs pay per year?

As of Aug 13, 2026, the average yearly pay for telus ai in the United States is $58,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Telus AI?

A Telus AI job typically involves working as an AI data trainer, annotator, or evaluator, helping improve artificial intelligence systems. These roles often include tasks such as rating search engine results, annotating text, or evaluating AI-driven responses for accuracy and relevance. Many positions are remote and offer flexible hours, making them a good option for those looking for part-time or freelance work. No advanced technical skills are required, but strong analytical abilities and language proficiency are often necessary.

What are the key skills and qualifications needed to thrive in the Telus AI position, and why are they important?

To thrive in a Telus AI role, you need a strong background in computer science, data analysis, machine learning, and AI technologies, often supported by a relevant degree or certification. Familiarity with programming languages such as Python, machine learning frameworks (like TensorFlow or PyTorch), and cloud computing platforms is important. Excellent problem-solving abilities, communication skills, and adaptability help individuals excel in collaborative and rapidly evolving environments. These skills are essential to develop and implement effective AI solutions that align with business goals and industry standards.

What are the typical projects or responsibilities for someone working in a Telus AI role?

In a Telus AI position, you can expect to work on projects involving the design, development, and implementation of artificial intelligence and machine learning models that solve real business challenges, such as enhancing customer service or optimizing operations. Day-to-day tasks often include analyzing large datasets, collaborating with cross-functional teams (such as product managers and software engineers), and staying up to date with the latest advancements in AI. The work environment is dynamic, promoting continuous learning and teamwork as you contribute to impactful projects. Additionally, there are opportunities for professional growth through mentorship, access to new technologies, and advancement into senior technical or leadership positions.

More about Telus Ai jobs
What are the most commonly searched types of Telus Ai jobs? The most popular types of Telus Ai jobs are:
What states have the most Telus Ai jobs? States with the most job openings for Telus Ai jobs include:
What job categories do people searching Telus Ai jobs look for? The top searched job categories for Telus Ai jobs are:
Telus Ai jobs near you
Infographic showing various Telus Ai job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 67% Physical, 4% Hybrid, and 29% Remote job distribution, with an average salary of $58,614 per year, or $28.2 per hour.

Manager, Product - CCaaS

Telus Digital

On-site, Remote

$106K - $150K/yr

Full-time

Re-posted 25 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

97th of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Product - CCaaS, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
As a Manager, Product - CCaaS, you'll form close relationships with client stakeholders to understand their goals and vision, and lead multidisciplinary teams to iteratively bring that vision to life within the contact center technology space. You'll partner with engineering, delivery, product, and business leaders to shape contact center solutions that create measurable business value. This role combines deep product ownership with executive-level client engagement, requiring confidence in translating CCaaS capabilities and business requirements into clear product roadmaps and outcomes.
Responsibilities
  • Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes
  • Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints
  • Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES)
  • Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations
  • Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development
  • Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders
  • Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
  • Coach internal and external teams on improved CCaaS product processes and practices
  • Manage and mentor other product team members to support their career growth and contribute toward a psychologically safe environment
  • Help drive improvement and development of the Product discipline within the CCaaS organization
  • Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams
Qualifications
  • 7+ years of experience in the software development industry in a role such as Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
  • 2+ years of leadership experience, including leading teams and developing individuals in their careers
  • Experience with contact center solutions (e.g., Genesys, Amazon Connect, Five9, Google CES) and comfort communicating the business case for change decisions and long-term value for investment
  • Demonstrated experience managing software projects with complex scope across multiple stakeholders, vendors, and platforms
  • Strong financial acumen with experience in sizing solutions and managing scope within project constraints (time, scope, and budget)
  • An expert communicator who can run workshops and structured meetings to align internal and client stakeholders on enterprise business goals
  • Strong documentation and technical writing skills, with proficiency in user stories, acceptance criteria, requirements documentation, flow diagrams, and API documentation
  • Experience conducting 1:1s and coaching colleagues and teams on their craft while contributing toward a psychologically safe environment
  • Working knowledge of frontend and backend technologies (e.g., web/native apps, APIs, databases) and ability to quickly ramp up on new platforms
  • An understanding of and deep appreciation for customer experience (CX) and a drive to stay current with the continually evolving landscape
Bonus Points
  • Agency and/or consulting experience with a variety of clients and industries
  • Certified Scrum Product Owner
  • Experience with product research and strategy
  • Knowledge of AI applications in contact center contexts

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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