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In Telus Jobs (NOW HIRING)

TELUS

Senior Customer Success Manager

Manhattan, NY · On-site

... in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed ...

TELUS Digital

Ecommerce Analyst

Las Vegas, NV · On-site

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to ...

TELUS

Disability Assistant

Detroit, MI · On-site

... in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed ...

Telus Digital

$116K - $180K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

TELUS Digital

Study Opportunity

Los Angeles, CA · On-site

$270 - $395/wk

TELUS Digital is seeking participants for an onsite study. The study locations are in Glendale, Los Angeles, and Sunnyvale, California . During your session onsite, you will be photographed and video ...

TELUS Digital

Study Opportunity

Glendale, CA · On-site

$270 - $395/wk

TELUS Digital is seeking participants for an onsite study. The study locations are in Glendale, Los Angeles, and Sunnyvale, California . During your session onsite, you will be photographed and video ...

TELUS Digital

Study Opportunity

Sunnyvale, CA · On-site

$270 - $395/wk

TELUS Digital is seeking participants for an onsite study. The study locations are in Glendale, Los Angeles, and Sunnyvale, California . During your session onsite, you will be photographed and video ...

Telus Digital

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$200K - $240K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Senior AEM Developer

Philadelphia, PA · On-site

$125K - $135K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

TELUS Digital

Body Metrics Specialist

Las Vegas, NV · On-site

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately ...

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How much do in telus jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for in telus in the United States is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telus employee, and why are they important?

To thrive at Telus, you generally need strong communication skills, customer service experience, and relevant educational background, such as a diploma or degree in your field. Familiarity with Telus systems, CRM platforms, and digital communication tools is often required, along with any role-specific certifications. Problem-solving abilities, adaptability, and a collaborative mindset are standout soft skills for success at Telus. These competencies are crucial to delivering excellent customer experiences and driving innovation in a dynamic telecommunications environment.

What is the difference between In Telus vs Customer Service Representative?

AspectIn TelusCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service training
Work EnvironmentOffice or call center setting within TelusCall centers, retail stores, or remote
Industry UsageTelecommunications providerCustomer service across various industries
Common Search/ComparisonIn Telus vs Customer Service Representative

In Telus refers to employees working directly for the telecommunications company, often in roles like customer service, sales, or technical support. Customer Service Representative is a broader role found across many industries, including telecommunications. While both roles involve customer interaction, In Telus positions are specific to Telus, with industry-specific training and environment, whereas Customer Service Representatives may work for various companies and sectors.

What opportunities are available for career growth within Telus, and how does the company support professional development?

At Telus, employees have access to a variety of career advancement opportunities, including internal job postings, mentorship programs, and ongoing training initiatives. The company encourages continuous learning through workshops, online courses, and certifications relevant to both technical and non-technical roles. Team members are often supported by managers in setting development goals and are encouraged to explore cross-functional projects to broaden their experience. This supportive environment helps individuals grow their skills and advance within the organization.

What are In Telus jobs?

In Telus jobs refer to employment opportunities within TELUS, a Canadian telecommunications company. These roles span a wide variety of fields such as customer service, sales, technical support, IT, engineering, marketing, and management. Employees at TELUS often work in both office and remote environments, depending on the position. TELUS is known for its focus on innovation, customer experience, and a strong corporate culture, providing employees with growth and development opportunities.
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In Telus jobs near you
Infographic showing various In Telus job openings in the United States as of June 2026, with employment types broken down into 100% As Needed. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,970 per year, or $17.8 per hour.
Senior Manager - Healthcare Compliance, Clinical Strategy & Healthcare Quality Innovation

Senior Manager - Healthcare Compliance, Clinical Strategy & Healthcare Quality Innovation

TELUS Digital

Las Vegas, NV • On-site

Full-time

Posted 2 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

89th of 207 rated it services

Job description

Description
Sr Manager - Healthcare Compliance, Clinical Strategy & Healthcare Quality Innovation
TELUS Digital - Healthcare Vertical
Location
United States (Global Oversight across U.S., India, Philippines, LATAM)
Role Purpose
TELUS Digital is seeking a senior healthcare administrator to establish and scale healthcare capabilities across compliance, clinical services, healthcare quality transformation, and member experience outcomes.
This role extends beyond traditional compliance administration and serves as a strategic administrator responsible for building TELUS Digital's healthcare governance model, while also assisting the healthcare team in developing clinically enabled outsourcing capabilities, and advancing healthcare quality and experience programs aligned to measurable payer outcomes.
The role will partner directly with healthcare leadership to strengthen TELUS Digital's healthcare market position while ensuring operational and regulatory excellence.
Strategic Responsibilities
1. Build TELUS Digital Healthcare Governance & Compliance Strategy
Lead development and execution of an enterprise healthcare governance framework supporting:
  • Medicare Advantage (Part C)
  • Medicare Part D
  • Medicaid
  • Commercial health plans
  • PBM and specialty pharmacy
  • Clinically enabled operations

Responsibilities include:
  • Establish healthcare compliance operating model
  • Build CMS, HIPAA, FWA, and audit readiness framework
  • Develop healthcare policies and governance standards
  • Lead healthcare audit and remediation activities
  • Govern healthcare compliance requirements across MSAs and SOWs
  • Establish enterprise healthcare risk monitoring

Serve healthcare compliance administrators with authority supporting growth and risk management.
2. Build TELUS Digital Clinical Outsourcing Strategy
Assist the Healthcare vertical leader in designing and establishing clinically enabled outsourcing capabilities that expand TELUS Digital's healthcare service portfolio.
Strategic focus areas include:
  • Nurse-based service delivery models
  • Clinical support operations
  • Pharmacist-enabled support solutions
  • Care coordination and navigation
  • Medication adherence programs
  • Wellness and chronic condition engagement
  • Utilization and quality support
  • Transitions of care

Partners with Operations and Solutions teams to define scalable delivery approaches.
3. Healthcare Quality, Experience & Outcomes Innovation
(CAHPS, HEDIS & STARS)
Partner with Healthcare Leadership, Quality, Digital, and Operations teams to identify measurable gaps across healthcare quality and member experience performance.
  • CAHPS performance measures
  • HEDIS outcomes
  • Medicare STARS performance
  • Member engagement
  • Complaint reduction (CTM)
  • Medication adherence
  • Provider and member satisfaction
  • Access and service experience

Leverage TELUS Digital capabilities including:
  • CX transformation
  • Digital engagement
  • AI-enabled workflows
  • Omnichannel experience design
  • Analytics and insight generation

Translate healthcare quality opportunities into scalable operational capabilities for payer and PBM environments.
4. Healthcare AI Governance & Regulatory Alignment
Lead governance and operational oversight for AI-enabled healthcare services.
Responsibilities include:
  • AI governance controls
  • Healthcare AI operating standards
  • HIPAA and CMS alignment
  • Human oversight requirements
  • Healthcare automation governance
  • AI risk monitoring

Ensure digital healthcare innovation remains compliant and operationally sound.
Qualifications
Required
  • 5-8 years healthcare leadership/Administration experience
  • Deep experience across:
    • Medicare Advantage
    • Medicaid
    • Healthcare compliance
    • STARS / HEDIS / CAHPS
    • Quality improvement
    • Healthcare operations
  • Experience supporting offshore/global delivery environments
  • Experience working with payer, PBM, provider, or healthcare BPO organizations
  • Executive communication capability

Strongly Preferred
  • Clinical licensure (RN, LPN, Pharmacist, or equivalent)
  • Experience leading healthcare quality initiatives
  • Experience supporting healthcare audits and delegation oversight
  • Experience with healthcare CX and digital transformation
  • Experience with training and workforce enablement programs

Success Measures
Year 1 Outcomes
  • Launch TELUS Digital Healthcare Governance Program
  • Establish audit-ready healthcare compliance framework
  • Define clinically enabled outsourcing capabilities
  • Build measurable quality initiatives tied to CAHPS, HEDIS, and STARS
  • Improve healthcare risk posture and audit readiness
  • Strengthening TELUS Digital's healthcare differentiation through measurable outcomes

Why This Role Matters
This role represents a foundational investment in TELUS Digital's healthcare growth strategy.
Success will position TELUS Digital as a differentiated healthcare services partner, combining healthcare governance, clinical capability, quality improvement, and member experience transformation to improve measurable outcomes across payer and healthcare ecosystems.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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