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Ims Account Manager Jobs (NOW HIRING)

Smart Ims

Account Coordinator

Plainsboro, NJ

$20.50 - $26.50/hr

Support in understanding customer needs and aligning them with Smart IMS technology solutions and services * Assist account managers with client communications, documentation, and reporting

Smart Ims

Account Coordinator

Plainsboro, NJ · On-site

$20.50 - $26.50/hr

Support in understanding customer needs and aligning them with Smart IMS technology solutions and services * Assist account managers with client communications, documentation, and reporting

Smart Ims

Account Coordinator

Plainsboro, NJ · On-site

$20.50 - $26.50/hr

Support in understanding customer needs and aligning them with Smart IMS technology solutions and services * Assist account managers with client communications, documentation, and reporting

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Ims Account Manager information

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$29.5K

$65.8K

$106K

How much do ims account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for ims account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does an IMS Account Manager do?

An IMS Account Manager is responsible for managing client accounts within an Information Management System (IMS) environment. Their duties include building and maintaining strong relationships with clients, understanding their business needs, and ensuring they receive optimal solutions and support. They work closely with internal teams to coordinate service delivery, resolve issues, and identify opportunities for account growth. IMS Account Managers often analyze data to provide insights and recommendations, ensuring customer satisfaction and retention.

What skills and qualifications are needed to be an IMS Account Manager?

To thrive as an IMS Account Manager, you need strong sales acumen, client relationship management skills, and a solid understanding of the IMS (Inventory Management System) industry, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, data analytics tools, and the specific IMS platforms used by your company is essential. Outstanding communication, problem-solving abilities, and organizational skills help you build trust and effectively address client needs. These skills and qualifications are critical for maintaining client satisfaction, driving account growth, and supporting overall business success.

How does an IMS Account Manager collaborate with internal teams to meet client needs?

As an IMS Account Manager, you'll work closely with internal teams such as sales, product development, technical support, and customer success to deliver tailored solutions for clients. Effective collaboration involves regular meetings to discuss client feedback, aligning on project timelines, and ensuring seamless communication between departments. This cross-functional approach helps address complex client requirements, fosters innovation, and ensures high levels of client satisfaction.

What are popular job titles related to Ims Account Manager jobs?

For Ims Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Ims Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Customer Repair Support Specialist I - Chicago, IL

Chicago, IL • On-site

STERIS Instrument Management Services, Inc.
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about STERIS Instrument Management Services, Inc.external

Full-time

Medical, Dental, Retirement

Re-posted 11 days ago

Job description

Position Summary

Asan IMSCustomer Repair Support Specialistat STERIS, youprovideonsite services toInstrument Management Services (IMS)Customers within amarketgeography. This includes analysisof repairtrending, inventory management, and Customerengagement. Your goal is toreduce or limit theamountofdevice andinstrumentrepairstoensure surgical assets are Procedure Ready.You will usespecialized knowledge in instruments and/or devices to achieve effective analysis, problem-solving techniques, process evaluations,andCustomer education. You willdeliver value-added activities to drive current contract value and enhance Customer retention and engagement.You will workcross functionallywith sales and operations toidentifyopportunities andissues.

This territory covers the greater Chicago area.

What you will do as a Customer Repair Support Specialist
  • Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.
  • Provide analysis of repair trending and solution delivery to assigned facilities, to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.
  • Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.
  • Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.
  • Receive and send out instruments or devices requiring repair and maintenance per contract requirements.
  • Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.
  • Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
  • Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.
  • Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.
  • Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.
  • Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.
  • Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
  • Comply with STERIS IMS policies and procedures while also adhering to those of the facility.
The Experience, Skills and Abilities Needed

Required:

  • High School diploma
  • 4 years of relevant experience
  • 1 year of experience in a hospital environment (operating room, sterile processing department, device repair/maintenance)
  • Related certification or degree completion may be considered toward required years of experience based on business needs
  • Ability to travel within territory
  • Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

  • Basic understanding of medical instrumentation and device repair and maintenance
  • Other relevant experience may include Customer account management or process management
What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

  • BaseSalary + Incentive Compensation Program
  • Vehicle Reimbursement Plan(includes monthly stipend + mileage reimbursement)
  • Cell PhoneStipend
  • Robust Training Program
  • PaidTime Off+9 Corporate HolidaysPerYear
  • Excellent Healthcare, Dental, and VisionBenefits
  • Healthcare and Dependent Flexible Spending Accounts
  • Long/Short Term DisabilityCoverage
  • 401(k) with aCompanyMatch
  • Parental Leave
  • TuitionReimbursementProgram
  • AdditionalAdd-OnBenefits/Discounts
Employment Type: FULL_TIME

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