Msm Accounts Manager Jobs (NOW HIRING)

MSM is seeking talented, detail-oriented Associate Account Executive to join our passionate, woman-owned experiential agency. We bring brands to life through strategic thinking, award-winning exhibit and event design, and flawless execution for trade shows, events, branded environments, and customer engagements.

We deliver with genuine passion and are committed to exceeding expectations and creating exceptional customer experiences. Our service culture means we:

• Thrive in a demanding environment
• Build meaningful relationships
• Demonstrate a positive attitude and adapt to change
• Set high standards and strive to exceed

You’re more than an associate account executive or sales professional — you’re client-obsessed, detail-driven, and thrive on delivering seamless experiences that build lasting partnerships. The right candidate will:

• Proactive Relationship Builder: Develops strong, trust-based client relationships and communicates with confidence and transparency at all stages of project delivery.
• Strategic Thinker: Connects marketing, sales, and project execution to larger client and business goals; identifies and pursues new business opportunities.
• Excellent Project Management Skills: Juggles multiple projects, shifting priorities, and tight deadlines with positive energy, organization, and precision.
• Resourceful Problem Solver: Anticipates challenges, responds creatively and calmly to last-minute changes, and consistently delivers solutions—even under pressure.
• Detail-Oriented & Accountable: Maintains clear records, accurate budgets, and thorough documentation; ensures nothing falls through the cracks.
• Collaborative & Adaptable: Works seamlessly with sales, creative, project management, production, and vendor teams; adapts quickly to evolving client needs and project scopes.
• Results-Driven Communicator: Presents ideas persuasively (written and verbal), negotiates effectively, and champions client and agency success stories.
• Industry-Savvy & Continually Learning: Keeps up with trends in tradeshows, marketing, and experiential events; seeks opportunities for professional growth.
• Service-Oriented Mindset: Champions a positive, solutions-oriented attitude, striving to exceed client and team expectations at every turn.

• Serve as the main point of contact for assigned clients, building and nurturing strong relationships to ensure satisfaction and ongoing partnership.
• Oversee all aspects of exhibit and event projects from proposal through successful delivery, including scope, schedules, budgets, and client communications.
• Coordinate cross-functional teams across design, production, project management, vendors, and logistics to ensure on-time and on-budget delivery of trade show exhibits and event programs.
• Prepare and manage project estimates, provide onsite support and manage post-event reporting and invoicing.
• Troubleshoot issues and proactively address project needs to support client and company objectives.
• Manage deliverables, project status, and timelines in collaboration with internal and external team members.
• Stay up to date on tradeshows, experiential marketing, and event industry trends.
• Foster relationships with potential clients and partners through proactive communication, presentations, and networking, supporting overall business development goals.

• Bachelor’s degree in Marketing, Communications, Business, Event Management or a related field preferred.
• 1-3+ years of professional experience in tradeshow account management, event marketing, or related field (agency or experiential environment preferred).
• Proven record of managing multiple projects, priorities, and deadlines in a fast-paced environment.
• Excellent communication, client service, and organizational skills.
• Experience preparing budgets, proposals, and reports.
• Strong proficiency with Microsoft Office and project management tools.
• Positive, collaborative attitude and the ability to problem-solve under deadline pressure.

The initial compensation offered may be outside of this range and will be determined by multiple factors, including the applicant’s job-related skills, relevant experience, and education. This role offers significant opportunities for growth in terms of role development and compensation.

** This position is a hybrid role, requiring Tuesday - Thursday in the Webster, NY location.

Compensation Range: $65,000 - $70,000

Travel Required : 3-8 times per year

If you are an energetic relationship-builder with hands-on tradeshow and event experience—and a passion for delivering extraordinary brand experiences,we encourage you to apply and help create memorable moments for our clients.