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Impound Specialist Jobs (NOW HIRING)

Questx

Impound Specialist

Boca Raton, FL · On-site

$76K - $77K/yr

Impound Specialists are responsible for reviewing incoming dispatches, contacting the holding facility for impound details so that he/she can dispatch service providers to pick up and deliver ...

New

Questx

Impound Specialist

Boca Raton, FL · On-site

Impound Specialists are responsible for reviewing incoming dispatches, contacting the holding facility for impound details so that he/she can dispatch service providers to pick up and deliver ...

New

LHH US

Escrow Specialist

Phoenix, AZ

$23 - $25/hr

Manage mortgage escrow (impound) accounts to ensure accurate and timely processing. * Review ... Escrow Specialist * Escrow Analyst * Tax & Insurance Specialist * Mortgage Servicing Specialist

LHH US

Escrow Specialist

Phoenix, AZ

$23 - $25/hr

Manage mortgage escrow (impound) accounts to ensure accurate and timely processing. * Review ... Escrow Specialist * Escrow Analyst * Tax & Insurance Specialist * Mortgage Servicing Specialist

Meritrust

Insurance Specialist

Broomfield, CO · On-site

Tow/Impound Notices * Monitor incoming tow and impound notices. * Use valuation tools to determine value of the collateral to support decision-making in securing or abandoning collateral. * Make ...

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How much do impound specialist jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for impound specialist in the United States is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.85 per hour, depending on experience, location, and employer.

What is an impound specialist?

An Impound Specialist is responsible for managing and processing impounded vehicles, ensuring compliance with legal and company policies. They coordinate with law enforcement, tow companies, and vehicle owners to facilitate vehicle release or further disposition. Duties may include maintaining accurate records, handling paperwork, collecting fees, and providing customer service. Strong organizational skills and knowledge of local regulations are essential for success in this role.

What does an impound specialist do?

A typical day for an Impound Specialist involves receiving and processing incoming vehicles, performing detailed inspections, updating inventory records, and maintaining accurate documentation. You’ll often interact with tow truck drivers, law enforcement officers, and the public to coordinate vehicle releases and answer questions. The work can be fast-paced, especially when handling a high volume of impounds or resolving disputes. Teamwork and strong attention to record-keeping are crucial throughout the day, as is ensuring the security and proper handling of all vehicles on site.

What skills and qualifications are needed to be an impound specialist?

To thrive as an Impound Specialist, you need strong organizational skills, attention to detail, and knowledge of vehicle handling and storage practices, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, towing equipment, and basic computer software is commonly required. Excellent communication, problem-solving, and customer service skills help you manage inquiries, disputes, and collaborate with law enforcement or tow operators. These skills ensure efficient, secure, and compliant management of impounded vehicles and effective service for vehicle owners and agency partners.

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Impound Specialist jobs near you
Infographic showing various Impound Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,897 per year, or $25 per hour.

Impound Specialist

Boca Raton, FL • On-site

Questx
IT Services • 1 - 5K employees
Learn more about Questxexternal

$76K - $77K/yr

Other

Posted 3 days ago

New

Job description

Position Summary:
Impound Specialists are responsible for reviewing incoming dispatches, contacting the holding facility for impound details so that he/she can dispatch service providers to pick up and deliver vehicles after it has been released. The primary objective of this position is the timely review of all impound dispatches and proper queuing for vehicle release.
Duties and Responsibilities:
  • Communicate with impound facilities to obtain fees and documents required for vehicle release
  • Dispatches service providers to impound facilities in a timely manner using a variety of communication channels
  • Answering inbound phone calls, providing exceptional customer service to clients and customers.
  • Communicate with service providers and impound facilities via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Escalates service issues, concerns, complaints and incorrectly created calls.
  • Effectively manage time pertaining to call metrics, breaks and lunches.
  • Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.
  • Ensure you are at your desk, ready and in available status at the start of your shift.
  • Ensure calls are properly documented.
  • Clearly communicate service delays or delays in completing your work to your supervisor.

Education and Work Experience:
  • High School Diploma
  • Some College Preferred
  • Microsoft Office
  • Web based applications

Knowledge and Skills:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
  • Must maintain highest level of Confidentiality at all times.
  • Ability to communicate effectively (verbal and written)
  • Excellent interpersonal skills
  • Proficient computer skills: must have working knowledge of Excel and Word,
  • Ability to multi-task, follow up, and meet deadlines
  • Strong attention to detail
  • Ability to identify discrepancies and take initiative to research variances and correct
  • Must be very proficient with inbound and outbound calls
  • Must have excellent analytic skills
  • Provide support to the Regional Field Managers and their regions
  • Present a professional and welcoming environment for internal and external customers
  • Understand and operate in accordance with Company Policy and Procedures at all times

Hours Required: 40 hours per week. Mon-Fri. This role is ONSITE in Boca Raton, FL.
Shifts: 8:30 am -5:00pm OR 11:30 am - 8:00pm

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