Irving, TX · Remote
$18.60 - $22.45/hr
Performs impound functions including account reviews, recovery justification calculations, and ... Remote Individual compensation packages are based on various factors unique to each candidate ...
Irving, TX · Remote
$18.60 - $22.45/hr
Performs impound functions including account reviews, recovery justification calculations, and ... Remote Individual compensation packages are based on various factors unique to each candidate ...
$9.62 - $13.13
1% of jobs
$13.13 - $16.65
14% of jobs
$18.17 is the 25th percentile. Wages below this are outliers.
$16.65 - $20.17
23% of jobs
The median wage is $21.72 / hr.
$20.17 - $23.69
27% of jobs
$26.73 is the 75th percentile. Wages above this are outliers.
$23.69 - $27.21
12% of jobs
$27.21 - $30.73
9% of jobs
$30.73 - $34.24
7% of jobs
$34.24 - $37.76
3% of jobs
$37.76 - $41.28
2% of jobs
$41.28 - $44.80
1% of jobs
$44.80 - $48.32
1% of jobs
$9
$24
$48
| Aspect | Remote Impound Specialist | Towing Coordinator |
|---|---|---|
| Certifications | Impound or vehicle recovery certifications often preferred | Logistics or transportation certifications may be beneficial |
| Work Environment | Remote or office-based, handling impound cases and customer inquiries | Office or dispatch center, coordinating towing and recovery operations |
| Industry Usage | Used mainly in vehicle recovery, impound lots, and law enforcement support | Common in fleet management, logistics, and transportation companies |
The Remote Impound Specialist primarily manages vehicle impound cases, often remotely, focusing on customer service and documentation. In contrast, a Towing Coordinator oversees towing operations, dispatching tow trucks and coordinating recovery efforts. While both roles involve vehicle recovery, the Impound Specialist emphasizes administrative and customer-facing tasks, whereas the Towing Coordinator is more operational and logistics-focused.
$18.60 - $22.45/hr
Full-time
Re-posted 5 days ago
9.1
Based on 10 frontline employees who took The Breakroom Quiz
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job SummaryResponsible for monitoring, reviewing, and processing standard vehicle impound accounts in accordance with company policies, regulations, and established timeliness standards. Performs impound functions including account reviews, recovery justification calculations, and processing accounts into and out of impound status. Communicate with customers, recovery agents, impound facilities, and police departments to support routine impound activity.
Job DutiesReview and update assigned impound accounts to ensure compliance with company policies and applicable state or local regulations.
Process end-to-end impounds functions (intake, review, closure) within established SLAs and quality standards.
Service inbound and outbound impound calls and correspondence within established call-handling requirements.
Communicate with customers, recovery agents, impound facilities, and police departments to obtain and provide required information.
Maintain accurate documentation of all impound-related transactions and account activity for audit and reference.
Assist other departments and impound vendors with routine requests and information needs.
Escalate disputes, complex issues, or non-standard scenarios to senior specialists or leadership.
High school diploma or equivalent.
One (1) year of experience in a servicing center environment.
Strong attention to detail, organizational skills, and ability to maintain accurate records
Effective verbal and written communication skills.
Impound process experience preferred; general knowledge of collections policies and FDCPA.
Working knowledge of Microsoft Office Suite
Ability to manage multiple tasks in a fast-paced environment and maintain confidentiality.
#LI-Remote
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $18.60 - $22.45 hourly.Exeter Finance LLC is an Equal Opportunity Employer.
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Finance and insurance
1,001 - 5,000 Employees
Irving, TX, US
2006
