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Ers Dispatcher Jobs (NOW HIRING)

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN · On-site

Apply ERS policies and procedures to every member interaction and document all actions, including ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN

Apply ERS policies and procedures to every member interaction and document all actions, including ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

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Ers Dispatcher information

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How much do ers dispatcher jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ers dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be an ERS dispatcher?

To thrive as an ERS Dispatcher, you need excellent multitasking, communication, and decision-making skills, often supported by a high school diploma and specialized dispatcher training or certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Strong stress management, empathy, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure rapid, accurate dispatch and effective coordination during emergencies, directly impacting public safety outcomes.

Is it hard to get hired as a 911 dispatcher?

Getting hired as a 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. The hiring process varies by agency but generally involves multiple steps to ensure suitability for the role.

What is an ERS dispatcher?

ERS Dispatchers, or Emergency Response System Dispatchers, are professionals responsible for receiving emergency calls and coordinating the appropriate response teams such as police, fire, or medical services. They assess the situation, prioritize calls, and provide instructions to both callers and emergency units to ensure a swift and effective response. ERS Dispatchers play a crucial role in public safety by acting as the communication link between people in need and emergency services.

What is the difference between Ers Dispatcher vs Emergency Medical Dispatcher?

AspectErs DispatcherEmergency Medical Dispatcher
CertificationsTypically requires emergency dispatch training and certificationsRequires emergency medical dispatch certification (EMD)
Work EnvironmentDispatch centers for emergency services, often public safety agenciesEmergency call centers, hospitals, or ambulance services
Industry UsagePublic safety, fire, police, EMSEMS, ambulance services, hospitals
Primary ResponsibilitiesDispatching emergency responders, managing incident detailsProviding pre-arrival medical instructions, dispatching EMS units

While both Ers Dispatchers and Emergency Medical Dispatchers work in emergency call centers, Ers Dispatchers focus on dispatching various emergency services, whereas Emergency Medical Dispatchers specialize in medical emergencies and providing pre-arrival instructions. The certifications and work environments overlap significantly, but their primary roles differ based on the type of emergency handled.

What disqualifies you from being an ERS dispatcher?

Disqualifications for an ERS dispatcher typically include a criminal record, especially involving theft or violence, poor communication skills, lack of relevant experience or certifications, and inability to work in a fast-paced environment. Additionally, failing background checks or drug tests can also disqualify candidates from this role.

What are common challenges faced by ERS dispatchers, and how can they be managed?

ERS Dispatchers often face challenges such as high-pressure decision-making, managing multiple emergency calls simultaneously, and maintaining clear communication with both callers and emergency response teams. Effective time management, staying calm under pressure, and following established protocols are essential skills for success in this role. Many organizations provide ongoing training and support systems to help dispatchers develop coping strategies and ensure they can deliver accurate, rapid responses during critical incidents.
More about Ers Dispatcher jobs
What job categories do people searching Ers Dispatcher jobs look for? The top searched job categories for Ers Dispatcher jobs are:
Ers Dispatcher jobs near you
Infographic showing various Ers Dispatcher job openings in the United States as of July 2026, with employment types broken down into 7% As Needed, 87% Full Time, 5% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Emergency Road Service Dispatcher - Work Remotely

Boss Truck Shops, Inc

Gretna, NE • On-site

$14 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

351st of 363 rated vehicle maintenance

Job description

OverviewJOIN OUR TEAM!

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The ERS Dispatcher is responsible for providing exceptional customer service and dispatching technicians in emergency situations. ERS Dispatchers will be instrumental in creating an environment of service excellence that transcends service levels commonly experienced in the industry. Fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

Starting Wage $14-18 per hour

Bosselman has many benefits to offer you that you will not find anywhere else like:

  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities
  • Provides a high quality of customer service experience and exceeds expectations of internal and external customers by handling all questions, complaints, and inquiries with the highest degree of professionalism.
  • Receives information at a fast pace and with high accuracy down to the smallest detail.
  • Locates breakdowns using maps and understand highway and interstate systems across the United States.
  • Operates a switchboard and phone, standard with call center operations.
  • Creates cases within general ticket writing software for tracking purposes, standard with call center operations.
  • Dispatches technicians to breakdown sites and provide them with all appropriate details, equipment, and inventory.
  • Dispatches in an electronic format and over the phone.
  • Communicates regularly with individuals within the Call Center and with individuals at locations with high accuracy and at a high level.
  • Prepares finalized work orders for payment and follow all processes of collecting payment from customers.
  • Reports for work in a timely manner when scheduled.

 Additional Job Duties:

  • Assists in other duties, as assigned.

  

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.
Qualifications

Education and/or Experience (include certs or licenses needed).

  • Possess one of the following:
    • One to three years call center experience.
    • One to three years in customer service.
    • One to two years in automotive or diesel repair facility.
    • Experience working in a remote setting.

 

Minimum Qualifications:

  • Available to work weekends and holidays as needed.
  • Must be able to operate a computer and use the following programs efficiently: Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet browsers such as Internet Explorer & Google Chrome, customer service software standard in a call center environment, and proprietary business communication platforms.
  • Must be able to type up to 30+ WPM.
  • Possess general mechanical knowledge or have the ability to learn general and preventative maintenance within the diesel industry.
  • Ability to multitask, have thorough follow-up skills, and the ability to diffuse situations with customers.
  • Must have good listening skills and be able to take information at a fast pace.
  • Must be able to communicate in English. - IF APPLICABLE.
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.
  • Have internet access within the home, 10 Mbps up and 10 Mbps down minimum.
  • Have a space within the home to set up work equipment, up to three monitors.

 

Physical Requirements:  The physical demands described here are representative of those that must be met by the Emergency Road Service Dispatcher (ERS) to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

  • The employee must occasionally lift and/or move up to 30 lbs., while performing the duties of this job, the employee is required to sit for long periods of time and occasionally required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
Employment Type: OTHER

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