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Ers Dispatcher Jobs (NOW HIRING)

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN · On-site

Apply ERS policies and procedures to every member interaction and document all actions, including ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

AAA Hoosier Motor Club

Dispatcher

Indianapolis, IN · On-site

Apply ERS policies and procedures to every member interaction and document all actions, including ... Knowledge of Contact Center and Dispatcher functions preferred. Requirements: Must reside in ...

Gem City Tire

Service Manager

Indianapolis, IN · On-site

Customer service is a prior * ity.100% interface with custom * ers.Dispatch all fleet work and road calls accordin * gly.Communicate specific work assignments and responsibilities to associa * tes.

Coxhealth

Communications Specialist

Springfield, MO

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch Training Experience Preferred:1 year of communications center experience ...

Coxhealth

Communication Specialist

Springfield, MO

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch TrainingExperience: Preferred:1 year of communications center ...

CoxHealth

Communications Specialist

Springfield, MO · On-site

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch Training • Experience • Preferred:1 year of communications center ...

CoxHealth

Communication Specialist

Springfield, MO · On-site

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch Training Experience: • Preferred:1 year of communications center ...

CoxHealth

Communications Specialist

Springfield, MO

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch Training ◦ Experience ▪ Preferred:1 year of communications center ...

CoxHealth

Communication Specialist

Springfield, MO

$48K - $64K/yr

The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the ... Emergency Medical Dispatch TrainingExperience: ▪ Preferred:1 year of communications center ...

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How much do ers dispatcher jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ers dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Services (ERS) Dispatcher, and why are they important?

To thrive as an ERS Dispatcher, you need excellent multitasking, communication, and decision-making skills, often supported by a high school diploma and specialized dispatcher training or certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Strong stress management, empathy, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure rapid, accurate dispatch and effective coordination during emergencies, directly impacting public safety outcomes.

What are ERS Dispatchers?

ERS Dispatchers, or Emergency Response System Dispatchers, are professionals responsible for receiving emergency calls and coordinating the appropriate response teams such as police, fire, or medical services. They assess the situation, prioritize calls, and provide instructions to both callers and emergency units to ensure a swift and effective response. ERS Dispatchers play a crucial role in public safety by acting as the communication link between people in need and emergency services.

What is the difference between Ers Dispatcher vs Emergency Medical Dispatcher?

AspectErs DispatcherEmergency Medical Dispatcher
CertificationsTypically requires emergency dispatch training and certificationsRequires emergency medical dispatch certification (EMD)
Work EnvironmentDispatch centers for emergency services, often public safety agenciesEmergency call centers, hospitals, or ambulance services
Industry UsagePublic safety, fire, police, EMSEMS, ambulance services, hospitals
Primary ResponsibilitiesDispatching emergency responders, managing incident detailsProviding pre-arrival medical instructions, dispatching EMS units

While both Ers Dispatchers and Emergency Medical Dispatchers work in emergency call centers, Ers Dispatchers focus on dispatching various emergency services, whereas Emergency Medical Dispatchers specialize in medical emergencies and providing pre-arrival instructions. The certifications and work environments overlap significantly, but their primary roles differ based on the type of emergency handled.

What are some common challenges faced by ERS Dispatchers, and how can they be managed effectively?

ERS Dispatchers often face challenges such as high-pressure decision-making, managing multiple emergency calls simultaneously, and maintaining clear communication with both callers and emergency response teams. Effective time management, staying calm under pressure, and following established protocols are essential skills for success in this role. Many organizations provide ongoing training and support systems to help dispatchers develop coping strategies and ensure they can deliver accurate, rapid responses during critical incidents.
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What job categories do people searching Ers Dispatcher jobs look for? The top searched job categories for Ers Dispatcher jobs are:
Ers Dispatcher jobs near you
Infographic showing various Ers Dispatcher job openings in the United States as of July 2026, with employment types broken down into 6% As Needed, 87% Full Time, 6% Part Time, and 1% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Sr. Dispatcher

Sr. Dispatcher

AAA Hoosier Motor Club

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

265th of 281 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Scheduled Shift:
Saturday through Wednesday 1:30p.m- 10:00p.m
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off.
  • Paid Holidays.
  • Company provided LTD & Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.
Duties and Responsibilities:
  • Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
  • Receive and process service requests from members and the Roadside Assistance Program.
  • Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.
  • Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.
  • Answer team members' questions in chat or over the phone.
  • Support training of team as requested by the Manager.
  • Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.
  • Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.
  • Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.
  • Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.
  • Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA's.
  • Resolve technical problems by utilizing available references or resources, within shift.
  • Demonstrate proficiency in computer systems and relevant technology.
  • Escalate any situations needing further attention to the Manager on duty.
  • Perform other duties as assigned by management.

Education and/or Experience Requirements:
Education:
High school diploma or general education degree (GED), required.
Experience:
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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