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Ers Dispatcher Jobs (NOW HIRING)

AAA

Tow Instructor

Saint Louis, MO · On-site

$18 - $24.50/hr

... ERS policies, procedures, regulations, and service standards. * Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside ...

Automobile Club Of Missouri

Tow Instructor

Saint Louis, MO

$17.25 - $23.75/hr

... ERS policies, procedures, regulations, and service standards. * Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside ...

AAA East Central

Tow Instructor

Louisville, KY

... ERS policies, procedures, regulations, and service standards. * Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside ...

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Ers Dispatcher information

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How much do ers dispatcher jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ers dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an ERS dispatcher?

ERS Dispatchers, or Emergency Response System Dispatchers, are professionals responsible for receiving emergency calls and coordinating the appropriate response teams such as police, fire, or medical services. They assess the situation, prioritize calls, and provide instructions to both callers and emergency units to ensure a swift and effective response. ERS Dispatchers play a crucial role in public safety by acting as the communication link between people in need and emergency services.

What skills and qualifications are needed to be an ERS dispatcher?

To thrive as an ERS Dispatcher, you need excellent multitasking, communication, and decision-making skills, often supported by a high school diploma and specialized dispatcher training or certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Strong stress management, empathy, and the ability to remain calm under pressure make someone stand out in this role. These skills ensure rapid, accurate dispatch and effective coordination during emergencies, directly impacting public safety outcomes.

What are common challenges faced by ERS dispatchers, and how can they be managed?

ERS Dispatchers often face challenges such as high-pressure decision-making, managing multiple emergency calls simultaneously, and maintaining clear communication with both callers and emergency response teams. Effective time management, staying calm under pressure, and following established protocols are essential skills for success in this role. Many organizations provide ongoing training and support systems to help dispatchers develop coping strategies and ensure they can deliver accurate, rapid responses during critical incidents.

What is the difference between Ers Dispatcher vs Emergency Medical Dispatcher?

AspectErs DispatcherEmergency Medical Dispatcher
CertificationsTypically requires emergency dispatch training and certificationsRequires emergency medical dispatch certification (EMD)
Work EnvironmentDispatch centers for emergency services, often public safety agenciesEmergency call centers, hospitals, or ambulance services
Industry UsagePublic safety, fire, police, EMSEMS, ambulance services, hospitals
Primary ResponsibilitiesDispatching emergency responders, managing incident detailsProviding pre-arrival medical instructions, dispatching EMS units

While both Ers Dispatchers and Emergency Medical Dispatchers work in emergency call centers, Ers Dispatchers focus on dispatching various emergency services, whereas Emergency Medical Dispatchers specialize in medical emergencies and providing pre-arrival instructions. The certifications and work environments overlap significantly, but their primary roles differ based on the type of emergency handled.

How much do emergency dispatchers earn?

Emergency dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced dispatchers or those in high-demand areas can earn higher wages, often supplemented with shift differentials and overtime opportunities.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing specialized training, and demonstrating strong communication skills. Hiring can be competitive due to the importance of the role and the need for calm, quick decision-making under pressure.
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What job categories do people searching Ers Dispatcher jobs look for?

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Ers Dispatcher jobs near you
Infographic showing various Ers Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Tow Instructor

American Automobile Association (AAA)

Saint Louis, MO • On-site

$18 - $24.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Tow Instructor

The Roadside Service Instructor is responsible for delivering Emergency Roadside Service (ERS) training and development programs for Independent Contract Station (ICS) service providers and their employees. This role provides comprehensive instruction on roadside assistance operations, towing and recovery procedures, battery service programs, dispatch technologies, lockout techniques, and AAA member service standards. The instructor serves as a subject matter expert, ensuring service providers are equipped to deliver safe, efficient, and exceptional member experiences.


Responsibilities

  • Facilitate classroom, virtual, and field-based training programs for ICS personnel on ERS policies, procedures, regulations, and service standards.

  • Deliver hands-on instruction covering towing operations, battery services, lockout techniques, dispatch systems, and roadside assistance best practices.

  • Conduct engaging presentations, workshops, and coaching sessions to support employee development and operational excellence.

  • Travel overnight on a scheduled basis to support training initiatives across assigned territories.

  • Provide technical guidance and support in the review and resolution of member complaint cases.

  • Partner with ERS leadership and operational teams to identify training needs, performance gaps, and coaching opportunities.

  • Monitor training effectiveness and recommend continuous improvement strategies.

  • Maintain accurate training records and prepare daily activity logs, weekly summaries, and monthly reports.

Qualifications

  • Bachelor's degree or an equivalent combination of education and relevant work experience required.

  • Minimum of three (3) years of training, coaching, or instructional experience within the automotive service, towing, roadside assistance, or related industry preferred.

  • Strong verbal and written communication skills with the ability to effectively present information to diverse audiences.

  • Demonstrated ability to build relationships, influence others, and deliver engaging training experiences.

  • Proficient in facilitating both in-person and virtual learning environments.

  • Valid driver's license with an acceptable driving record required.

Preferred Skills

  • Knowledge of roadside assistance, towing operations, automotive service procedures, and service provider management.

  • Experience utilizing dispatch technology and roadside service applications.

  • Strong organizational skills with the ability to manage multiple priorities and travel independently.

This role is ideal for an experienced trainer who is passionate about developing others, improving operational performance, and ensuring exceptional service delivery for AAA members

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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