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Implementations Manager Jobs in Chicago, IL (NOW HIRING)

Adyen

Team Lead - Implementation

Chicago, IL · On-site

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

Engine

Implementation Manager, Engine X

Chicago, IL · On-site

As an Implementation Manager, Engine X, you'll own how quickly and deeply our charge card product takes hold across Engine's customer base. You'll work directly with customers to activate their ...

Adyen

Team Lead - Implementation

Chicago, IL

$165K - $225K/yr

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. * Act as a sparring partner and escalation ...

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Implementations Manager information

See Chicago, IL salary details

$40.2K

$106.6K

$173.1K

How much do implementations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for implementations manager in Chicago, IL is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an Implementations Manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What are Implementations Managers?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an Implementations Manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What are popular job titles related to Implementations Manager jobs in Chicago, IL? For Implementations Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Implementations Manager jobs in Chicago, IL look for? The top searched job categories for Implementations Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Implementations Manager jobs? Cities near Chicago, IL with the most Implementations Manager job openings:
Implementations Manager jobs near you
Infographic showing various Implementations Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.
Healthcare Implementation Manager

Healthcare Implementation Manager

Daniels Health

Chicago, IL

$108K - $140K/yr

Full-time

Re-posted yesterday

Daniels Health rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

What's this role all about?
The Implementation PMO Manager leads the team, processes, standards, and governance that support successful new customer or new business implementations. This role manages Implementation Project Managers while also owning the tools, templates, workflows, reporting, and controls used to deliver consistent, on-time, and high-quality implementations.
The Implementation PMO Manager serves as both a people leader and a process owner, helping implementation teams operate efficiently, manage risks, align stakeholders, and continuously improve the implementation experience.
 

Key Responsibilities
Team Leadership
•    Manage, coach, and support a team of Implementation Project Managers.
•    Assign implementation projects based on capacity, complexity, customer needs, and team skill sets.
•    Provide guidance on project planning, stakeholder communication, escalation management, and issue resolution.
•    Conduct regular one-on-ones, performance reviews, and development planning for direct reports.
•    Build team consistency around project management expectations, documentation, and customer readiness.
Implementation Process Ownership
•    Own and maintain the standard implementation methodology from kickoff through launch or transition to steady state.
•    Develop and improve implementation playbooks, project plans, checklists, templates, status reports, risk logs, and readiness criteria.
•    Ensure consistent use of project governance, milestone tracking, escalation paths, and change control processes.
•    Identify process gaps and implement improvements that reduce delays, rework, customer friction, and internal confusion.
•    Partner with cross-functional teams to clarify handoffs, roles, responsibilities, and implementation dependencies.
Project Governance and Reporting
•    Oversee the implementation portfolio and monitor project health, milestones, risks, and resource constraints.
•    Provide Senior leadership teams with regular reporting on project status, capacity, risks, launch readiness, and key implementation metrics.
•    Establish standards for project documentation and ensure implementation records are complete and accurate.
•    Lead portfolio review meetings, risk reviews, and implementation readiness checkpoints.
•    Escalate high-risk projects or blockers with clear recommendations and action plans.
Cross-Functional Coordination
•    Partner with Sales, Account Management, Operations, Product, Technology, Training, Client Success, and other internal teams to support implementation success.
•    Ensure customer expectations, scope, timelines, and operational requirements are clearly understood and translated into implementation plans.
•    Facilitate alignment between internal stakeholders and customer-facing teams.
•    Support issue resolution across departments when implementation risks or delays arise.
•    Promote a smooth handoff from sales or contracting into implementation and from implementation into ongoing support.
Continuous Improvement
•    Track implementation trends, recurring risks, bottlenecks, and lessons learned.
•    Recommend and implement improvements to tools, processes, reporting, and team workflows.
•    Support adoption of project management best practices across the implementation function.
•    Create scalable processes that support growth, consistency, and customer satisfaction.
•    Gather feedback from customers and internal stakeholders to improve the implementation experience.
 

Required Qualifications
•    Experience managing implementations, onboarding, client delivery, operations, or project management functions.
•    Prior people management or team leadership experience.
•    Strong project management skills, including planning, risk management, dependency tracking, status reporting, and issue resolution.
•    Experience developing or improving business processes, templates, workflows, or governance standards.
•    Strong communication skills with the ability to influence cross-functional teams.
•    Ability to manage multiple priorities in a deadline-driven environment.
•    Strong analytical and problem-solving skills.
•    Proficiency with project management, collaboration, and reporting tools.
 

Preferred Qualifications
•    Experience managing customer-facing or new business implementation teams.
•    Experience leading or supporting a PMO function.
•    Familiarity with implementation methodologies, change management, process mapping, or operational readiness.
•    Experience building dashboards, scorecards, capacity models, or portfolio reporting.
•    PMP, CAPM, Six Sigma, Agile, Scrum, or related certification.
 

Success Measures
The Implementation PMO Manager may be measured by:
•    On-time implementation delivery.
•    Implementation quality and launch readiness.
•    Project Manager capacity and workload balance.
•    Reduction in implementation delays, escalations, or rework.
•    Stakeholder satisfaction.
•    Customer implementation experience.
•    Adoption of standard processes, templates, and reporting.
•    Accuracy and timeliness of implementation portfolio reporting.
•    Team performance, development, and retention.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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