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Implementations Manager Jobs in Quebec (NOW HIRING)

Lifeworks

Functional Lead, Implementation

Montreal, QC · On-site +1

Minimum 7 years of experience in Defined Benefits-related implementations, such as workflow management system implementation or administrative process automation * Proven experience managing ...

Spreedly

Implementation Consultant

Montreal, QC

Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term ...

GyanSys Inc.

SAP PP/QM Lead

Montreal, QC

We specialize in solutions implementations, managed services, and data analytics spanning SAP, Salesforce, Microsoft, and other prime enterprise platforms. Using a mature blended delivery model with ...

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Implementations Manager information

What are the key skills and qualifications needed to thrive as an Implementations Manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What are some common challenges faced by an Implementations Manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What are Implementations Managers?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What job categories do people searching Implementations Manager jobs in Quebec look for? The top searched job categories for Implementations Manager jobs in Quebec are:
Implementations Manager jobs near you

Customer Implementation Manager - North America

Swapcard

Montreal, QC

Full-time

Medical, PTO

Posted 10 days ago

Job description

Our Mission
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision
At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.
Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs
At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live. This role ensures that every new client has a smooth, strategic, and technically sound implementation - laying the foundation for long-term success and adoption.

This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise - (including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities).

Key Responsibilities
Lead the full implementation process from client signature to go-live.
Maintain clear, structured documentation throughout the onboarding process.
                    a. Adopting Swapcard's implementation framework
                    b. Leveraging & updating Client folders

Collect and organize Internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.
                    a. Ensure all decisions and setup information are captured for seamless handoff to CAM
Manage all technical setup (event structure, integrations, branding)
Supervise the Swapcard & Avolio registration experience.
                   a. Own Swapcard in-App roll out
                   b.  Build Registration logic and flows
                   c. Setup the scoping document for both Simple and Advanced reg
Creating the skeleton structure for reg implementation
                   a. Collaborate with Registration Implementation Managers for Advanced builds.
Coordinate timelines and deliverables across Registration, Support, and Product when needed.
Share and continuously improve implementation frameworks and onboarding playbooks.
Serve as the client's project lead during onboarding.
Collaborating with CAM for long-term success.
Requirements & Qualifications
  • Solid understanding of Swapcard's platform or comparable event/tech systems
  • Confident designing user flows, reg logic, and configuring platform modules
  • Project management skills - able to own timelines and coordinate stakeholders
  • Strong communication and client-facing skills, especially during setup phases
  • Detail-oriented, structured, and delivery-focused
  • Comfortable working cross-functionally with support, registration, and product teams

Main KPIs that will be monitor (non holistic list; can vary according to portfolio):

  • Retention Rate
  • NPS and CSAT score
  • Implementation timelines and Billable time
    • adoption of Implementation Plan
  • Event success KPIs Vs Swapcard benchmark

Swapcard's Interview process
Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

1. Screening Interview with a recruiter from our people team.
2. A remote exercise to demonstrate and assess your skills.
3. Manager review with your future reporting manager
4. Leadership review with one of our department leaders
5. Reference check conducted by our people team
6. Offer

Swapcard's Values
Curious: We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow-what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives.
Value-Driven: At Swapcard, we focus on making each decision count by prioritising outcomes that create meaningful value for our customers, team members, and partners.
Human: At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community. We're driven by a strong team spirit and a shared goal of building meaningful connections-both through our product and within our team.
Resilient: We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth.
Ownership: At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability. True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust.

Benefits & Reasons to Join Swapcard
 - International team with 40+ nationalities (more on the way!)
- Remote-first policy with headquarters in Paris
- Thriving startup with career growth opportunities
- Open-minded culture that appreciates differences
- Feedback-driven, supportive & curious team with a DIY mindset
- Generous Paid Time Off to ensure you have time for what matters most
- Remote perks designed to optimize your working experience
- In-person social gatherings to celebrate our achievements
- 100% of your health insurance contribution paid by Swapcard
- Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
- Co-working space budget to support remote work in professional environments
- Learning budget to help you develop new and existing skills
- Mental health care initiatives to support your well-being

Equal Opportunity
Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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