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Implementations Manager Jobs in Quebec (NOW HIRING)

Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term ...

Manage multiple client implementations, run first payroll(s), and train newly onboarded clients. Act as a liaison between internal stakeholders. Develop and execute implementation project plans.

Client Implementation Specialist

Montreal, QC · Hybrid

CA$75K - CA$82K/yr

As a Client Implementation Specialist , you are a new client's primary point of contact and ... Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition ...

Manage and cultivate existing relationships with customers * Work with our customers to understand their business processes, and translate them into functional requirements * Configure and implement ...

The Impact You'll Make As an Implementation Consultant, you'll serve as both a subject matter ... Manage administrative and case management issues with minimal supervision * Process individual ...

CA$120 - CA$130/hr

Lead end-to-end project delivery of application implementations, system enhancements, and process ... Manage project plans, budgets, timelines, risks, and resources using Monday.com for project and ...

We specialize in solutions implementations, managed services, and data analytics spanning SAP, Salesforce, Microsoft, and other prime enterprise platforms. Using a mature blended delivery model with ...

We specialize in solutions implementations, managed services, and data analytics spanning SAP, Salesforce, Microsoft, and other prime enterprise platforms. Using a mature blended delivery model with ...

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Implementations Manager information

What are some common challenges faced by an Implementations Manager when onboarding new clients, and how can they be addressed?

Implementations Managers often encounter challenges such as aligning client expectations with technical capabilities, coordinating cross-functional teams, and managing tight timelines. To address these, clear communication with clients and internal teams is essential, along with detailed project planning and proactive risk management. Building strong relationships with stakeholders and maintaining flexibility can help resolve issues quickly and ensure a smooth onboarding process.

What are Implementations Managers?

Implementations Managers are professionals responsible for overseeing the onboarding and integration of new products, services, or systems within an organization or for clients. They coordinate with various departments, manage project timelines, and ensure that the implementation process runs smoothly from start to finish. Their role often involves communicating with stakeholders, troubleshooting issues, and ensuring that solutions meet client or organizational needs. Implementations Managers play a key role in client satisfaction and organizational efficiency by ensuring successful project rollouts.

What are the key skills and qualifications needed to thrive as an Implementations Manager, and why are they important?

To thrive as an Implementations Manager, you need strong project management skills, experience in process improvement, and a background in business or IT, often supported by a relevant bachelor's degree. Familiarity with project management tools like Asana or Jira, and certifications such as PMP or Six Sigma, are typically valuable. Exceptional communication, problem-solving, and stakeholder management abilities help you stand out in this client-facing role. These skills ensure successful project delivery, effective team coordination, and high client satisfaction during complex implementation processes.

What is the difference between Implementations Manager vs Project Coordinator?

AspectImplementations ManagerProject Coordinator
CredentialsTypically requires experience in project management, certifications like PMP, and industry-specific knowledgeOften requires a bachelor's degree, with some roles preferring project management or related certifications
Work EnvironmentLeads implementation projects, manages teams, and interacts with clients and stakeholdersSupports project teams, coordinates schedules, and assists in project planning
Employer & Industry UsageCommon in IT, software, and technology sectors for client implementationsUsed across various industries for supporting project execution

The Implementations Manager focuses on leading and executing client implementations, managing teams, and ensuring project success. In contrast, the Project Coordinator provides support, coordinates tasks, and assists in project planning. While both roles require organizational skills, the Implementations Manager has a more strategic and leadership-oriented scope.

What job categories do people searching Implementations Manager jobs in Quebec look for? The top searched job categories for Implementations Manager jobs in Quebec are:

Senior Implementation Enablement Manager

Coveo

Montreal, QC

Full-time

Posted yesterday

Be an early applicant


Job description

Are you energized by helping technical teams learn, grow, and deliver exceptional outcomes?

As a Senior Implementation Enablement Manager, you'll play a key role in shaping how partners and customers build expertise with Coveo solutions while influencing the future of our global implementation enablement strategy. This is a unique opportunity to combine your technical implementation background with your passion for learning, communication, and program development.

You'll work across teams to create impactful learning experiences that directly contribute to customer and partner success.

As a Senior Implementation Enablement Manager, you will:

  • Empower partners and customers by enabling them to learn the necessary technical aspects of Coveo solutions, ensuring clarity and efficiency with Coveo implementations.
  • Develop and execute a design-to-cost program strategy to support Coveo's implementation objectives and goals.
  • Design, build, and maintain external implementation enablement programs in collaboration with the Global Enablement team, Professional Services, and Product Enablement teams.
  • Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
  • Analyze implementation performance data, learner feedback, and quality trends to continuously improve enablement programs and learning outcomes.
  • Collaborate with cross-functional teams, including the Customer Organization, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.

Here is what will qualify you for the role:

  • 5+ years of experience delivering technical implementations, with significant exposure to customer-facing content and enablement programs within a software-as-a-service (SaaS) environment.
  • Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
  • Demonstrated ability to simplify and explain complex technical concepts in a rapidly evolving technology environment.
  • Proven success building strong relationships with internal and external stakeholders while aligning initiatives to business objectives.

What would make you stand out (Nice-to-haves [5 bullet points max])

  • 2+ years of experience implementing enterprise software solutions, either as a consulting partner or in-house developer.
  • Experience in Instructional Design and Development.
  • Strong facilitation skills and experience leading workshops, discussions, and decision-making sessions.
  • Experience administering or leveraging learning management systems (LMS) and partner portal platforms.

Do you think you can bring this role to life? Or add your own color? You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.